45 days and then Paypal dispute

by 9 replies
11
So what do you call a buyer that buys something from you and then on the 45th day without contacting you ever opens a dispute asking for a refund without contacting you first claiming you product don't work but it comes with full video instructions?
#main internet marketing discussion forum #days #dispute #paypal
  • I'd call them a ladies bits.
  • Banned
    These people are serial refunders ...I've seen a lot of them on the internet! It's hard to believe that a honest person would make a dispute on paypal on the last day without announcing you!

    But...did you offered a gurantee on your product? And if ,yes...for how many days?

    Stefan Ion
  • Just issue the refund and move on...It's not worth getting upset over and you don't want them making waves with paypal.

    It's the cost of doing business...
    • [1] reply
    • Why just always give a refund and move on. I am not upset about it and just escalated the dispute. I offered no refund as it is on special.
      • [1] reply
  • I would look at my refund policy and follow it.

    "45 days" is just a PayPal policy covering limited circumstances. The better question may be, what is YOUR refund policy?

    For example, if your refund policy is 60 days, just provide the refund.

    If your refund policy is 30 days you have a decision to make. Sometimes the confused little old lady gets a refund even if it has been 45 days. Sometimes the serial refunder who has never contacted you is told to pound sand.

    Just make sure you distinguish between your contractual terms with the buyer and the PayPal financial transaction terms, understand the difference, and that you follow both.

    .
    • [1] reply
    • I ship a lot of physical goods - I always make sure that each package has a tracking number and I get proof of delivery. I have even had customers sign for the package and then try to engage a dispute on the same day.

      Luckily in these cases Paypal has thankfully, taken my side - where as many credit care companies will automatically side with the customer regardless of what evidence you present
  • theimdude,

    I have had dealings with a few Vendors who don't respond to support questions or any questions asked and it can be frustrating in waiting for a response. I am not saying it is right for your customer to have canceled but maybe he has had problems in the past. I know Clickbank will give a refund with hardly any questions asked. Probably better for you if you don't have to deal with it anyway.

    Rick
Join the discussion

Next Topics on Trending Feed

  • 11

    45 days and then Paypal dispute

    So what do you call a buyer that buys something from you and then on the 45th day without contacting you ever opens a dispute asking for a refund without contacting you first claiming you product don't work but it comes with full video instructions?