[[FREE]] Customer Support Email Template (or... make better products)

3 replies
I adapted the email for IM from a spoof email I wrote to a friend defending
a very badly remade TV series - but, it does have relevance to you...

There IS a serious side to this post, but first, here's your template

==========================

Dear Valued Customer,

I write to you with my sincerest, deepest and most humble apologies. As
you are no doubt aware, we released [product] on [date] to rapturous
applause.

Your email touched me, deeply, and I felt I should respond with an
explanation.

I am sure you are familiar with the Infinite Monkeys analogy, in which
an infinite amount of monkeys using an infinite amount of typewriters,
given an infinite amount of time will inevitably type the complete works
of Shakespeare.

Due to time, monkey, and typewriter constraints - we had to make do
with a marmoset, a gibbon and a mountain goat - a Palm IV, Apple II
and a Speak n' Spell and no more than 37 minutes to compile [product].

We had utmost confidence in our abilities to write under these conditions,
after all, [insert guru name here] has been doing it for years.

Sincerely,
[your name]
[your email]
[yoursite.com]

==========================

If you are a product creator, what do your customers REALLY think
about your products?

As a customer, would you rather:

Wear flippers and a snorkel to wade through pages of rehashed, ill
conceived garbage?

or,

Wear a diving suit to prevent yourself from drowning in a sea of REAL value?

When you're creating a product, put yourself in your customer's shoes...

I'm sure I read something from Allen that said... "Make the product YOU
want to buy" it's never been more true than now, especially if you want to
set yourself apart from the crowd.

Enjoy
#customer #email #free #make #products #support #template
  • Profile picture of the author oneplusone
    Originally Posted by KarlWarren View Post


    I'm sure I read something from Allen that said... "Make the product YOU want to buy" it's never been more true than now, especially if you want to set yourself apart from the crowd.
    He did, you can read Allen's secret here:

    A Millionaire's Secret

    (Website isn't mine, just found it through a Google search)
    Signature
    'If you hear a voice within you say "you cannot paint," then by all means paint and that voice will be silenced.' Vincent Van Gogh.
    {{ DiscussionBoard.errors[2719407].message }}
    • Profile picture of the author KarlWarren
      Originally Posted by oneplusone View Post

      He did, you can read Allen's secret here:

      A Millionaire's Secret

      (Website isn't mine, just found it through a Google search)
      Yup, that's the story I'm referring to
      Signature
      eCoverNinja - Sales Page Graphics & Layout Specialist
      {{ DiscussionBoard.errors[2719410].message }}
  • Profile picture of the author WD Mino
    Hi Karl,

    Good points Why keep putting out the same cr@p best to have something you would personally pay for. Good stuff man
    Cheers
    -WD
    Signature

    "As a man thinks in his heart so is he-Proverbs 23:7"

    {{ DiscussionBoard.errors[2719522].message }}

Trending Topics