My job is essentially to find new partners to resell our leads as well as sell leads directly. I've pretty much been working on my own prospecting, appointment setting, 3-ways with our company owner and top execs from prospective companies, followup, placing lead orders, closing deals, team calls with group leaders and their team members, etc. We've always had customer service reps, but not enough to match up with everyone on our salesteam.
We've recently expanded our customer service department and now we have more than enough team members to work with sales and account managers. I need to come up with a few ideas as to how I might be able to work with my customer service girls. What tasks might I be able to have them help me with or perform for me..that kind of thing. Upselling, maybe finding me some referrals from exisiting customers they speak with. They already call everyone of my customers as orders come through to approve their orders and give them a welcome call.
Do you have any other ideas how I might be able to better work with customer service to increase my accounts and efficiency overall? Thanks.