Clickbank Changes?

Banned 14 years ago

Happening to me also - I just checked. Just a temporary glitch, let's hope: they've had some problems with the site today ...

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bhuff85

14 years ago

I was wondering the same, but here's what's weird - On my PC at home, I can't see anyones name. Yet, at my PC at work, I was able to see this data just fine. Same browser and everything. Not sure why I can't see it at home but I'm able to see it on another PC on another network? Weird....

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Michael Lee

14 years ago

Just checked and saw the same thing on one of my CB accounts. Hopefully, it gets resolved soon.

But my other Clickbank account has the names in them. So yeah, it's weird.

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John Romaine

14 years ago

Im seeing differently here....

Within the master console I have duplicate accounts???? The other information, such as display name, first names etc are all okay.

Shame I dont have duplicate income

*EDIT - Sorry my apologies, not duplicate accounts. Appears to be a newly added feature showing "Most Recent Paychecks by Account"

Obviously some upgrades going on.

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rmolina88

14 years ago

I hope a special glitch that puts money into my account happens.

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LB

14 years ago

There was discussion a while ago by CB of doing exactly this for affiliate sales.

I believe there were some questions about the accessing of the sales data by affiliates. As some here are no doubt aware, some people use the affiliate data to contact these people with other offers or add them to lists without their knowledge.

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Michael Lee

14 years ago

Originally Posted by LB

There was discussion a while ago by CB of doing exactly this for affiliate sales.

I believe there were some questions about the accessing of the sales data by affiliates. As some here are no doubt aware, some people use the affiliate data to contact these people with other offers or add them to lists without their knowledge.

So that could be the reason why one of my accounts (that I use only for my own products) has the names, while the other account (that I use only for affiliate sales) don't have the data.

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Steve Garratt

14 years ago

No sadly it is not a glitch. Hardly believable but it was very much intentional.

I actually use the csv files to feed into my stats analysys system and recent changes have been doing my head in. The first change they made a few months ago when they replaced all negative values with a minus sign to parenthesis format. My parser went crazy.

Then they added a "Display name" which wouldn't have been too bad except that they inserted it amongst the other fields instead of adding it onto the end of the records.

Now with these changes we lose the ability to match transactions. We can no longer see how long it takes someone to refund. We can't see if someone is making multiple purchases and we can't cross reference between subscriptions and cross references.

I am actively trying to get them to change things in a positive way and to this end I shall be talking to them about it in the near future. If anyone has any comments, suggestions or complaints about the content or format of the analytics data and csv files then please post them here. I will try to cover as many issues as I can with them.

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LB

14 years ago

Yes, sales of your own products will show full details while affiliate sales will not.

I think they've taken it a step too far though by making it basically impossible to offer bonuses to people who purchase through your link.

There's now no way to match up affiliate sales and verify they actually purchased through you.

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Sleaklight

14 years ago

Originally Posted by LB

Yes, sales of your own products will show full details while affiliate sales will not.

I think they've taken it a step too far though by making it basically impossible to offer bonuses to people who purchase through your link.

There's now no way to match up affiliate sales and verify they actually purchased through you.

You could still match the receipts.

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LB 14 years ago

Originally Posted by Sleaklight

You could still match the receipts.

No, the receipts are truncated. Just the first few characters show.
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Steve Garratt

14 years ago

Originally Posted by LB

Yes, sales of your own products will show full details while affiliate sales will not.

I think they've taken it a step too far though by making it basically impossible to offer bonuses to people who purchase through your link.

There's now no way to match up affiliate sales and verify they actually purchased through you.

That's another good point for my discussions with CB.

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Sleaklight

14 years ago

Copy and paste their receipt to the field in the transactions window that says "Receipt:" and it will find the transaction. I just tested it, works good.

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Steve Garratt 14 years ago

Originally Posted by Sleaklight

Copy and paste their receipt to the field in the transactions window that says "Receipt:" and it will find the transaction. I just tested it, works good.

No not good. It could match the wrong receipt or more than one.
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FrankieTP2

14 years ago

I was going to post about this... I was worried because I thought it was someone playing with cb's system. I hope its because of some improvements coming!!

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AlexKei

14 years ago

Now we have to click on RECEIPT of each sale (for example: Z9L***** - It is the only tihng clickable, by the way) and in the next page, we can see the name of the customer.

Regards,

Alex Kei.

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Steve Garratt

14 years ago

Originally Posted by AlexKei

Now we have to click on RECEIPT of each sale (for example: Z9L***** - It is the only tihng clickable, by the way) and in the next page, we can see the name of the customer.

Regards,

Alex Kei.

You might see the name but I don't. I think only vendors see the name, affiliates are flying blind.

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petevamp

14 years ago

Originally Posted by howdo-i

You might see the name but I don't. I think only vendors see the name, affiliates are flying blind.

Affiliates where not flying blind until yesterday some time. I could email and talk to my buyers with no problem before until now. Once they get things fixed you should beable to see the names as with the rest of us.

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AlexKei 14 years ago

You might see the name but I don't. I think only vendors see the name, affiliates are flying blind.

I noticed I can see the name of some but not all of them.
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Steve Garratt

14 years ago

Originally Posted by petevamp

Affiliates where not flying blind until yesterday some time. I could email and talk to my buyers with no problem before until now. Once they get things fixed you should beable to see the names as with the rest of us.

What makes you think that this is going to get "fixed"? The changes yesterday were a scheduled update.

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petevamp

14 years ago

Yea it is doing the same on mine. They have made a bunch of changes though. If you go to your analytics you will see that you can now hide columns. It also looks like they added a few new columns like the upsales column. So my guess would be once they are finished making all the changes everything should be fixed and back to normal.

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Randy Daugherty

14 years ago

Counted me in ..I am also having problem similar to you..

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txcapven 14 years ago

For what its worth it is only happening on my affiliate accounts. All my merchant accounts are still showing all the data. This is across many different accounts that I have.

I have emailed my Apex account manager and will post anything of interest that she says.

Steve
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Anup Mahajan

14 years ago

Looks like a permanent change to me. I would be glad if I'm proved wrong and this is just a test for some improvements

Anup

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Chris Sweeney

14 years ago

Originally Posted by anup.mahajan

Looks like a permanent change to me. I would be glad if I'm proved wrong and this is just a test for some improvements

Anup

Yeah, hopefully it's not anything permanent. I hope you're right and that they are just testing - I guess we'll have to wait and see!

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Steve Garratt

14 years ago

Originally Posted by Chris Sweeney

Yeah, hopefully it's not anything permanent. I hope you're right and that they are just testing - I guess we'll have to wait and see!

No this is not a test. I will be talking to Clickbank about how they might make further changes to satisfy us and still comply with their new in-house policies.

Please post your specific comments/complaints/suggestions here so that I can cover it with them.

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Chris Sweeney

14 years ago

Originally Posted by howdo-i

No this is not a test. I will be talking to Clickbank about how they might make further changes to satisfy us and still comply with their new in-house policies.

Please post your specific comments/complaints/suggestions here so that I can cover it with them.

Wow, thanks, I don't have any specific questions as of yet, but be sure to keep the thread posted on the outcome of your discussion with ClickBank!

Thanks
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txcapven

14 years ago

Hey everyone this is the answer I received from my Apex rep.

Hi Steve,

I hope you are doing well.

ClickBank has recently changed policies regarding the release of information to affiliates. ClickBank has taken these steps in the interest of protecting consumer privacy and to comply with payment industry standards, federal and local regulations. For more details on the ClickBank privacy policy, please visit Privacy Policy - ClickBank.

--

So I called her and told her to give me the real story and not the corporate line. She said that this whole thing was because they were doing an internal audit to make sure they were PCI compliant. PCI is the "rules" that all merchants have to follow to process credit cards.

She said that CB found that in this audit they discovered they were not following their privacy policy and/or the info they provided to affiliates would not allow them to be PCI compliant. So they removed that info.

So I asked her about bonus delivery. Lot's of affiliates give bonuses away. Either manually or using thinks like CBListAutomater.

She is going to ask what can be done within the new arrangement to allow bonus delivery.

As soon as I hear back, I'll let you know.

Hope that helps.

Steve

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Chris Sweeney

14 years ago

Originally Posted by txcapven

Hey everyone this is the answer I received from my Apex rep.

Hi Steve,

I hope you are doing well.

ClickBank has recently changed policies regarding the release of information to affiliates. ClickBank has taken these steps in the interest of protecting consumer privacy and to comply with payment industry standards, federal and local regulations. For more details on the ClickBank privacy policy, please visit Privacy Policy - ClickBank.

--

So I called her and told her to give me the real story and not the corporate line. She said that this whole thing was because they were doing an internal audit to make sure they were PCI compliant. PCI is the "rules" that all merchants have to follow to process credit cards.

She said that CB found that in this audit they discovered they were not following their privacy policy and/or the info they provided to affiliates would not allow them to be PCI compliant. So they removed that info.

So I asked her about bonus delivery. Lot's of affiliates give bonuses away. Either manually or using thinks like CBListAutomater.

She is going to ask what can be done within the new arrangement to allow bonus delivery.

As soon as I hear back, I'll let you know.

Hope that helps.

Steve

Great information Steve, thanks for sharing!

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joeykissimmee 14 years ago

yeah this really sucks man. this made it so easy to give out bonuses.

Now we're screwed.

Someone will come up with some kind of software to fix this ...

Let see what happens...
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Vusal

14 years ago

There shouldn't be a problem with giving bonuses, ask first 3 letters of receipt and that is it...

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Johnny

14 years ago

Thanks for this wonderful thread. At least I know why the customers info is hidden now.

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amandabyes

14 years ago

This is happening to me also, they are getting changed in an effort to make it easier for vendors to rank higher and affiliates find relevant products to promote. This is what I hard from my friends.

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wrays 14 years ago

Yes, same thing happens to me too... customer's names are not visible now.
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Lauryn

14 years ago

I cannot see customer names as well.

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txcapven 14 years ago

I know this thread is a few days old, but I wanted to give a quick update.

My apex rep said they are aware of the bonus delivery issue and working on a solution. One of the options they are discussing is providing the entire receipt number.

They are also looking at other ways to fix it as well.

As soon as I know more details I'll be sure to post.

Steve
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Steve Garratt

14 years ago

I spoke with developers at CB today and I believe that they are working on solutions that will address most of the concerns mentioned in this thread. The timescale to implement the solutions is not known at this time however. I hope that they don't take too long.

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Dan Bainbridge

14 years ago

This, as discussed above is a planned change, and this was posted by someone else on another forum - I think it highlights, in a down to earth way why the change was made:

Originally Posted by via Clickbank

"Recently it was brought to our attention that providing the customer information to the affiliate on a sale is a breach of privacy, since the customer does not knowingly authorize the affiliate with their personal info. I most customers don’t even know what an affiliate is or that an affiliate is involved in their purchase. In response to this it was determined that we should remove this information so that we were in compliance with federal and local regulations, payment industry standards, and our consumer privacy policy (Privacy Policy - ClickBank). This change was effective Monday the 18th with the latest system update."

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mjaydee

14 years ago

This is a real pity.

Clickbank was a great way to build a list on small ticket items.

With the majority of item sales under $100, these front ends items really only made sense with a follow-up offer.

Now with no way of making a follow-up offer the economics of some of these CB products cease to make sense.

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Not So New

14 years ago

Originally Posted by mjaydee

This is a real pity.

Clickbank was a great way to build a list on small ticket items.

With the majority of item sales under $100, these front ends items really only made sense with a follow-up offer.

Now with no way of making a follow-up offer the economics of some of these CB products cease to make sense.

Hopefully you can get them on your list before they buy so this shouldn't be an issue.

Sid

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tecHead

14 years ago

Originally Posted by mjaydee

This is a real pity.

Clickbank was a great way to build a list on small ticket items.

With the majority of item sales under $100, these front ends items really only made sense with a follow-up offer.

Now with no way of making a follow-up offer the economics of some of these CB products cease to make sense.

...a pity? Really??

A company doing the right thing by following the rules of Privacy is a pity? Really??

I (kinda) understand where you're "trying" to come from... meaning, you're a little bent outta shape because this new change is affecting your business model in what you perceive as a negative way.. I get that.. but...

Personally, I'd rather have rules and regulations; (such as Privacy Laws); that we all operate by so we're all operating and living (and making money) in a civilized society and not a jungle where only the ones with the biggest gun and most devious minds win.

ClickBank might want to put a checkbox on the checkout page (pre-clicked and VERY apparent) that asks the Consumer if they mind their purchase information, (minus credit card info), being made available to third-party partners.

<shrug> just my 2¢
PLP,
tecHead

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DPM70

14 years ago

About time they cracked down on the Scammy Affiliate nonsense. (not saying all affiliates are scammy) <shields head>

This is the perfect way to do it. As an affiliate, why should you get the contact details of the buyer? (If they're not on your list). You are working for the vendor.

Now get back to your job.

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plantaselectricas 14 years ago

ClickBank is a huge marketplace for digital products ,but is very easy to be scammed.
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- bombasdeagua 14 years ago
  
  I like it better this way
  
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  Bombas de Agua
  
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bombasdeagua

14 years ago

it is all about marketing. But maybe, is it too much information for us.

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Michaeldekora 13 years ago

Re: Clickbank Changes?
This is a real pity.

Clickbank was a great way to build a list on small ticket items.

With the majority of item sales under $100, these front ends items really only made sense with a follow-up offer.

Now with no way of making a follow-up offer the economics of some of these CB products cease to make sense.
- Thanks
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