Best converting FACE for Virtual chat agents (woman gets MORE sales)...
Summary: Virtual chat agent used for 2 years. It popped up when prospect attempted to exit final order form. Which is the best thing you can do to find out why the hell are people exiting your final order-taking page.
Reasons are invaluable. Because it allows you to adjust the sales process based on excuses and legit-reasons or concerns. Also because they're more likely to give a reason to a human being vs. a standard "Why are you leaving?" one-line survey popup.
Besides that... virtual chat agent offered them discount. But the discount link CTR depends on the agents avatar.
So below are final winners...
(Perhaps use the winning FACE yourself.)
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1) Use woman as your avatar. Woman always outperform man.
2) Real human faces outperform cartoon avatars.
Images of winning woman after dozens of tested faces:
Reasons are invaluable. Because it allows you to adjust the sales process based on excuses and legit-reasons or concerns. Also because they're more likely to give a reason to a human being vs. a standard "Why are you leaving?" one-line survey popup.
Besides that... virtual chat agent offered them discount. But the discount link CTR depends on the agents avatar.
So below are final winners...
(Perhaps use the winning FACE yourself.)
---
1) Use woman as your avatar. Woman always outperform man.
2) Real human faces outperform cartoon avatars.
Images of winning woman after dozens of tested faces:
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Will Edwards -
Thanks
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Andrea Wilson -
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joadcrank -
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jb854791 -
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