Customer angry because payment was sent to the affiliate...

29 replies
Hi, I'm promoting a rapbank product so I got a commission paid to my paypal account...but a customer opened a paypal dispute saying:

I bought a product. The payment was made but I received a message that there was a problem with the payment.

I then paid yet again and received the same message. I then contacted the email address on the webpage and had a reply from the vendor. He stated that he had not received any payments from me.

When I checked my PayPal account I found that my payments had been made to the wrong person and that vendor said this person was not on his list of resellers. the vendor at the above email address then sent me the product free of charge.

So the situation now is that the person subject to this dispute is not a legal reseller for the product and has my money.

Can I have my money back please? Thanks

Then I answered:

Payment has been made to the affiliate that refered you to the product.

and the buyer answered:

"the vendor states that he is the original author of the product, it's his video and his 'contact us' email address. He states that you are not authorised to sell his product."

but that's not true...anybody can promote that rapbank product....I said to the customer that he also can get an affiliate link...and I send him the url where he can get the affiliate link...let's see what he answers now...




ps

Last days many customers are opening paypal disputes because they are not getting download links from the rapbank products I'm promoting...that wasnt happening some time ago...I don't think is good for me to have so many paypal disputes...

I thought paypal was sending the download link every time to the customer...
#affiliate #angry #customer #payment
  • Profile picture of the author Andy Fletcher
    The only way you can resolve this is by contacting the affiliate and raising a dispute through PayPal. Ultimately though (and this has happened to me a number of times) you're just going to end up refunding this out of your own pocket or having a very unhappy customer ... your call.

    This issue is one of the main things I set out to fix in DigiResults.com

    Having a rotating commission system seems to confuse a small (but notable) group of customers and result in a lot of support headaches. Affiliates get contacted for support because customers think that's who they bought from. Vendors just don't have enough control over the refund process (I'm not talking about outright fraud here, just affiliates who don't answer email for several days or whatever).
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  • Profile picture of the author Aj Wilson
    Paypal doesnt send download links mate... just the payments.

    You might like to contact Erin or use his (RAPBank) HelpDesk >>
    along with all your information...

    Erin (or his staff) might be able to help you out
    and find out who the vendor is and if there's any issues with the scripts etc.

    Erins a great guy and would be more than willing to help you out.

    all the best,

    - aj
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    • Profile picture of the author Leanne King
      that's what I don't like about RAP if the payment has been made to the affiliate and then the purchaser refunds the affiliate has to make the payment to the purchaser.
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      • Profile picture of the author TK1
        Oh my, seems the affiliate does a very poor job :confused:

        I had this before, please update this thread if you know anything new as I would like to know how you've fixed it.

        TK
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      • Profile picture of the author Willie Crawford
        Originally Posted by Leanne King View Post

        that's what I don't like about RAP if the payment has been made to the affiliate and then the purchaser refunds the affiliate has to make the payment to the purchaser.
        If the affiliate makes the refund properly, Paypal updates the
        merchants database, and the script still ensure that the
        affiliate gets the proper percentage. So in the end the
        affiliate ends up with the same amount that he would have
        gotten say via Clickbank, except that the affiliate gets
        paid a lot faster.

        Refunds are just a part of our business, and unfortunately,
        so are confused customers who are all too quick to refund
        when they don't get their purchase within 10 seconds :-)

        Willie
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        • Profile picture of the author secrets2010
          Just to clarify...

          I am the affiliate and I got the payment and of course I refund every purchase if customer is not happy but in this case is different....the customer is acusing me of not having the right to sell the product...."customer said:


          "the vendor states that he is the original author of the product, it's his video and his 'contact us' email address. He states that you are not authorised to sell his product."

          It seems that the vendor has told the customer that I'm not authorised to sell his product....I just contacted the vendor to ask if he really said that to the customer...


          I'm promoting different rapbank products as an affiliate and in the last days I'm getting many paypal disputes because customer didnt receive the download link...before i wasnt getting so many paypal disputes because of this...is the script working for you in the last days? I'm just afraid paypal will close my account because of this...
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        • Profile picture of the author Andy Fletcher
          Originally Posted by Willie Crawford View Post

          If the affiliate makes the refund properly, Paypal updates the
          merchants database, and the script still ensure that the
          affiliate gets the proper percentage. So in the end the
          affiliate ends up with the same amount that he would have
          gotten say via Clickbank, except that the affiliate gets
          paid a lot faster.

          Refunds are just a part of our business, and unfortunately,
          so are confused customers who are all too quick to refund
          when they don't get their purchase within 10 seconds :-)

          Willie
          While this is all true, there's no reason for a customer to see the affiliate's details. Nor is there any reason for the affiliate to have to worry about issuing refunds.

          PayPal provide APIs to take care of all of this (they have for a year now). So it's perfectly possible to pay vendor and affiliate their share (at time of sale) and provide the vendor with a refund button, which refunds money from all parties involved.

          I know, because that's exactly what I've done
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          • Profile picture of the author secrets2010
            Originally Posted by Andy Fletcher View Post

            While this is all true, there's no reason for a customer to see the affiliate's details. Nor is there any reason for the affiliate to have to worry about issuing refunds.

            PayPal provide APIs to take care of all of this (they have for a year now). So it's perfectly possible to pay vendor and affiliate their share (at time of sale) and provide the vendor with a refund button, which refunds money from all parties involved.

            I know, because that's exactly what I've done
            I think you are wrong?
            customer does see affiliates details because he sends the payment to the affiliate. In this case I'm the affiliate and he can know my name and email...
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            • Profile picture of the author Andy Fletcher
              Originally Posted by secrets2010 View Post

              I think you are wrong?
              customer does see affiliates details because he sends the payment to the affiliate. In this case I'm the affiliate and he can know my name and email...
              I'm sorry, I was obviously unclear. You are 100% correct in what you are saying. Any affiliate software or network that pays affiliates into their PayPal account via the "rotating commission" model. That's how it works.

              But it doesn't have to work that way. At DigiResults the customer NEVER sees the affiliate's details. They only ever see the vendor's details. Specifically so this kind of stuff doesn't happen. But the affiliate still gets their money into their PayPal account directly at point of sale.
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              • Profile picture of the author Tom B
                Banned
                Originally Posted by Andy Fletcher View Post

                I'm sorry, I was obviously unclear. You are 100% correct in what you are saying. Any affiliate software or network that pays affiliates into their PayPal account via the "rotating commission" model. That's how it works.

                But it doesn't have to work that way. At DigiResults the customer NEVER sees the affiliate's details. They only ever see the vendor's details. Specifically so this kind of stuff doesn't happen. But the affiliate still gets their money into their PayPal account directly at point of sale.
                What happens if the affiliate doesn't have any money in their paypal account with your 50% split?
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                • Profile picture of the author Andy Fletcher
                  Originally Posted by Thomas Belknap View Post

                  What happens if the affiliate doesn't have any money in their paypal account with your 50% split?
                  Can you elaborate a bit please? I'm not sure what you mean.
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                  • Profile picture of the author Tom B
                    Banned
                    Originally Posted by Andy Fletcher View Post

                    Can you elaborate a bit please? I'm not sure what you mean.
                    Yeah, I shouldn't post and eat at the same time since.

                    If I understand your system correctly, you split each payment 50 - 50 using Paypal's new enhancements.

                    When you refund you refund from both seller and affiliate for one purchase.

                    If the affiliate has no money then I am assuming you won't be able to refund from his paypal account.

                    How will your new system handle the transaction since the purchaser was only refunded for 50% of their purchase.
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                    • Profile picture of the author Andy Fletcher
                      Originally Posted by Thomas Belknap View Post

                      If I understand your system correctly, you split each payment 50 - 50 using Paypal's new enhancements.

                      When you refund you refund from both seller and affiliate for one purchase.

                      If the affiliate has no money then I am assuming you won't be able to refund from his paypal account.

                      How will your new system handle the transaction since the purchaser was only refunded for 50% of their purchase.
                      Ah I see, thanks for clarifying.

                      Firstly, you have to have a verified PayPal account (which means linking it with a "funding source" aka a bank account). So the affiliate would have to have no money in both their PayPal account and bank account.

                      In the event the refund can't be issued a number of things happen -

                      - We don't issue partial refunds (it's in no one's interest for the customer to be confused by only receiving half their money back).
                      - We suspend the affiliate account (but still track their sales so we can settle up when they return their account to good standing)
                      - We notify the vendor about the failure (and remind them of our support email address) so we can work with the vendor to raise a PayPal dispute and get the situation resolved.
                      - The vendor is in full control still and can issue the refund themselves, reclaiming the money from the affiliate via the dispute process. Obviously our fees are refunded at this point.

                      Cheers,

                      Andy
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                      • Profile picture of the author tecHead
                        Originally Posted by Andy Fletcher View Post

                        Ah I see, thanks for clarifying.

                        Firstly, you have to have a verified PayPal account (which means linking it with a "funding source" aka a bank account). So the affiliate would have to have no money in both their PayPal account and bank account.

                        In the event the refund can't be issued a number of things happen -

                        - We don't issue partial refunds (it's in no one's interest for the customer to be confused by only receiving half their money back).
                        - We suspend the affiliate account (but still track their sales so we can settle up when they return their account to good standing)
                        - We notify the vendor about the failure (and remind them of our support email address) so we can work with the vendor to raise a PayPal dispute and get the situation resolved.
                        - The vendor is in full control still and can issue the refund themselves, reclaiming the money from the affiliate via the dispute process. Obviously our fees are refunded at this point.

                        Cheers,

                        Andy
                        ... forgive me if I'm mistaken, but wouldn't the fact that the account is verified and has the original transaction in its transaction history make PayPal justified in debiting the account via the API even if the end result was a negative balance of the secondary account?

                        They already have this built into their parent APIs; negative balances aren't a new thing with PayPal.

                        This is also PCI compliant; as Visa/MC Int'l rules and regulations state, (and I paraphrase), that only a credit of equal amount to original debit can be credited to the consumer's card... which would result in a debit to the vendor/affiliate account(s)... therefore, if initiated by the vendor the debited amount is pre-approved.

                        anyway...
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              • Profile picture of the author tecHead
                Originally Posted by Andy Fletcher View Post

                .... At DigiResults the customer NEVER sees the affiliate's details. They only ever see the vendor's details. Specifically so this kind of stuff doesn't happen. But the affiliate still gets their money into their PayPal account directly at point of sale.
                ...forgive me if I sound like I'm nit-picking; I'm not... but, if the Vendor is all the Consumer ever sees; (as the origination of the transaction); in the case of a commission of LESS than 100%, I'm assuming you're service/product facilitates the Vendor with a means to handle accurate tax payments?

                Which also leads me to ask what you have in place for 100% commission payments? Since the Affiliate information is never known by the Consumer; (this also means any authority that might investigate said set up); how do you suggest the handling of 1099's and/or W8's (or their international equivalents)?
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                • Profile picture of the author Andy Fletcher
                  Originally Posted by tecHead View Post

                  ...forgive me if I sound like I'm nit-picking; I'm not... but, if the Vendor is all the Consumer ever sees; (as the origination of the transaction); in the case of a commission of LESS than 100%, I'm assuming you're service/product facilitates the Vendor with a means to handle accurate tax payments?

                  Which also leads me to ask what you have in place for 100% commission payments? Since the Affiliate information is never known by the Consumer; (this also means any authority that might investigate said set up); how do you suggest the handling of 1099's and/or W8's (or their international equivalents)?
                  This is one of the most important issues we want to get right. These kind of adaptive payments (PayPal's term, not ours) have never been possible before and we, as a company, are definitely not qualified to make a call on how they will be dealt with for tax purposes.

                  As a result we have instructed both a top accountancy firm and a top legal firm to investigate what needs to be done and advise us on how to make our customers' lives as easy as possible.
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  • Profile picture of the author BloggerHigh
    Wow. What a gnarly thread. So who is right? And why has it resulted in a dispute?
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  • Profile picture of the author Paul Myers
    I'm promoting different rapbank products as an affiliate and in the last days I'm getting many paypal disputes because customer didnt receive the download link.
    This is probably the result of signing up for the program using a Paypal email address that is not your primary address with them. RAP treats that as a fraudulent sale, and won't send the customer to the download page or deliver the email with the link.

    This was probably a good idea years ago. Given the amount of trojans that grab email addresses from the infected machine and send spam to every one of them, it's now just an ill-advised feature.

    If the merchant admits to having said that you're not authorized to sell the product, despite having listed it, I would immediately report them to RAPbank. They're a hazard.


    Paul
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    • Profile picture of the author secrets2010
      Originally Posted by Paul Myers View Post

      This is probably the result of signing up for the program using a Paypal email address that is not your primary address with them. RAP treats that as a fraudulent sale, and won't send the customer to the download page or deliver the email with the link.

      This was probably a good idea years ago. Given the amount of trojans that grab email addresses from the infected machine and send spam to every one of them, it's now just an ill-advised feature.

      If the merchant admits to having said that you're not authorized to sell the product, despite having listed it, I would immediately report them to RAPbank. They're a hazard.


      Paul

      They have the affiliate program listed on rapbank...so anyone can get an affiliate link...I dont understand why the vendor gave that answer to the buyer...also might be that the buyer is not telling the whole truth...we ll see...

      regarding paypal disputes I hadnt problems for weeks...except the last two days...and i have always used the same paypal adress...
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      • Profile picture of the author Tom B
        Banned
        Originally Posted by secrets2010 View Post

        They have the affiliate program listed on rapbank...so anyone can get an affiliate link...I dont understand why the vendor gave that answer to the buyer...also might be that the buyer is not telling the whole truth...we ll see...

        regarding paypal disputes I hadnt problems for weeks...except the last two days...and i have always used the same paypal adress...

        RapBank is based on vendors using the RAP script. I have used that script for a long time and have never had problems like you cited. I have had download problems and the affiliate would just forward me the support email.

        The one thing to look at is if the vendor has a support email address on the emails that are being sent out and on the download page. That will help cut down support emails being sent to affiliates.
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        • Profile picture of the author Jesus Perez
          Thomas, from what I've gathered, it appears anyone can post a product on RAPBank without owning RAP by paying a fee using List 'n Earn. But...no OTO's. Just 1 product and payment. No recurring, either.

          For vendors that use RAP, RAPBank offers affiliates a way to signup and promote directly via RAPBank...without needing to sign up at the original owners RAP site. But...the affiliate doesn't get paid on OTO's. To get OTO and membership recurring payments, affiliates need to go through the reseller site.



          That's what happened here. Secrets 2010 probably got the link from RAPBank and the vendor had no idea he was a real affiliate. He probably didn't see him in his Reseller list and got confused.

          Originally Posted by Thomas Belknap View Post

          RapBank is based on vendors using the RAP script. I have used that script for a long time and have never had problems like you cited. I have had download problems and the affiliate would just forward me the support email.

          The one thing to look at is if the vendor has a support email address on the emails that are being sent out and on the download page. That will help cut down support emails being sent to affiliates.
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          • Profile picture of the author secrets2010
            Originally Posted by Jesus Perez View Post

            Thomas, from what I've gathered, it appears anyone can post a product on RAPBank without owning RAP by paying a fee using List 'n Earn. But...no OTO's. Just 1 product and payment. No recurring, either.

            For vendors that use RAP, RAPBank offers affiliates a way to signup and promote directly via RAPBank...without needing to sign up at the original owners RAP site. But...the affiliate doesn't get paid on OTO's. To get OTO and membership recurring payments, affiliates need to go through the reseller site.



            That's what happened here. Secrets 2010 probably got the link from RAPBank and the vendor had no idea he was a real affiliate. He probably didn't see him in his Reseller list and got confused.
            exactly... I got the link from RAPBank ...but I still get credit for OTOS...
            so I don't know exactly the difference between a reseller and an affiliate for me...for the vendor he will be able to track traffic I send and sales...but to me makes no difference i think to promote products as a reseller or as an affiliate...
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            • Profile picture of the author wortell
              Originally Posted by secrets2010 View Post

              exactly... I got the link from RAPBank ...but I still get credit for OTOS...
              so I don't know exactly the difference between a reseller and an affiliate for me...for the vendor he will be able to track traffic I send and sales...but to me makes no difference i think to promote products as a reseller or as an affiliate...
              I think that unfortunately, there are a compilation of issues here... regarding RAP Bank - including RAP Bank's List-N-Earn - and how it works with
              RAP sites, in general...
              And, I'll over my two-pence worth... re: refunds and how to handle (and NOT handle them).



              RE: How RAP Bank works... via List-N-Earn
              ***********************************
              This isn't to promote RAP Bank but to clarify...

              List-N-Earn - How it Works!
              * List N Earn*by*RAP Bank is a good place to start

              List-N-Earn was an initial way of segwaying people into the Instant Payment marketplace, and 'tapping' nearly 7,000+ affiliates - yes, I realize that most *just like CB, and the other big dawgs alike* will never sell a single cent worth... but they signup anyways.

              The List-N-Earn allows anyone to sell a one-off payment product... and we use the IPN model.

              We haven't build into it to take advantage of UPsells, DOWNsells, SIDEsells, RE-curring sells [yet] ... as almost 80-90% of the sellers using it have 3 main issues in earning online...


              1. making/creating/buying-to-resell a product
              2. setting it up product to sell
              3. getting traffic... on an natural, concerted, automated basis

              RAP Bank via List-N-Earn solves that for them... plain and simple... they can simply:

              1. download a .zip file (containing a whole whopping 5 files... )
              2. setup their product page like normal ( following the directions )
              3. use our 5 step process that confirms everything is setup properly (automated by the way)
              4. submit the product for approval to RAP Bank, by uploading an image, placing description, etc, (the works)

              It's not that List-N-Earn doesn't *PAY* OTO's, we simply do not have it to be setup [yet] .

              --------------------------------------------




              RE: Promoting Products via RAP Bank
              ***********************************
              Using RAP Bank doesn't minimize ANYONE's ability to earn... anywhere.
              You get paid on all OTO's, period - including ALL subscriptions (when and where stated as such).

              Payouts... RAP Bank doesn't interfere in the least with payouts from a merchant
              Meaning if the product has an OTO paying 50% on it, and your referred visitors buy the OTO - then based on that RAP installation's rate of 50% - you'll be paid 100% on 50% of the OTO sales made.


              @Jesus Perez

              Just to clarify, Jesus...
              RAP Bank does not affect how the affiliate gets paid... as this is 100% (entirely) handled on the RapidActionProfits (back office) side of things, and in fact,..
              we do not even LIST the OTO % as being available if it's only available to particular parties involved (like JV Partners, etc..).

              In addition,...
              RAP now offers a way to only accept Signed Up Resellers. This allows the RAP Vendor to take more control over who's Pay*Pal addy gets accepted.

              In addition however, is another checkbox in RAP (next to that one) associated with that...
              which overrides it based on if the person comes from a marketplace (ie. RAP Bank).

              Why is this crucial!?

              How this works?!

              Well, if when RAP Bank communicates with the Vendor's sites... polls the Vendor's RAP installation - and finds that the marketplace allowance override switch isn't triggered to allow it...

              Instantly, we don't allow them to *LIST* it on RAP Bank, and it gets DE-listed.
              RAP Bank does all that work for you. SO, you don't have to worry, nor do the Vendors have to worry either...
              as we *force* each and every affiliate (all 7,000+) thru a PayPal verification, email verification, etc... process
              to insure that they are who they say they are.


              A word on RAP Bank's communication to the Vendor's RAP installation...
              * Done every 4-6 hours (depending on traffic, time of day, etc...)
              * Updates are done instantly, automatically!
              * If a product price or payout % changes... or heck! an OTO is added... then it's added accordingly to RAP Bank (instantly!)

              I say that to insure you that we take the numbers extremely seriously as to what's conveyed and being effected on the Vendor's site and communicate this to the affiliates of RAP Bank.

              In the image provided... (Dennis will be happy we're talking about his product... nothing like a good little un-solicited promo ,
              @Jesus - you'd DEFINITELY get the $17 OTO on this product on 50% of OTO buying visitors you referred to it!



              Hope this clarifies things...
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              • Profile picture of the author wortell
                Originally Posted by secrets2010 View Post

                exactly... I got the link from RAPBank ...but I still get credit for OTOS...
                so I don't know exactly the difference between a reseller and an affiliate for me...for the vendor he will be able to track traffic I send and sales...but to me makes no difference i think to promote products as a reseller or as an affiliate...
                My two pence on REFUNDS, handling customer issues, etc...

                Customers get angry, ask for refunds, dispute cases for all sorts of reasons...
                (and most of the time they apologize or resolve the dispute themselves - more on this later) but I liked @Willie's reply ... "that's business".

                In fact, as I was once told by a person who personally had a refund rate of 13%, making $23M in sales (no, not all PayPal, mostly credit card) "if many of you haven't received a dispute, refund request, or whatever, you're probably not selling enough of anything."(please don't go taking offense to this... this is a mature thread).

                So, literally when I get a refund.... I say to myself... "saweeet!" at least I'm pushing the envelope. (literally, I do this...)

                In order to get the "yes"-s, I *MUST* get a few "no"-s. Get me!?


                Handling these on an everyday basis...
                --------------------------------------------
                When (NOT IF!) you get some, and YES - I too get some... (see comment above)...
                Open the dialogue with the complaining customer, and get clarification from them.

                Yes, indeedy... the morons will remain morons...
                morons being people looking for a sniveling *bit* of something to cry about.
                I'm not negative, but there are a lot of people who say:

                * "just wasn't what I needed" (laughtable, but happens)
                * "I get refund pleez" ( <--- huh?)
                * "zip file won't open, just refund" (uh, ... really!)
                * "not as described" (love this one!)
                * the list goes on....

                Many of them, stupid, yes... but will adaptive and non-IPN methods solve this?!
                Heck no! In fact, refunds are an interesting issue with Pay*Pal's adaptive methods.
                (see http://www.warriorforum.com/main-int...ml#post2820557)
                (see Pseudo-Rules below)

                But... know this now...
                IPN Pay, Adaptive Pay, Free Pay, Any-Kind-of-Pay will not offer any protection against this... PERIOD. It's (as Willie pointed out) business!


                Bill's Two Pseudo-Rules (with explanations) on what to do:

                Pseudo-Rule #1:
                Never 'carte blanc' refund your CUSTOMERs, without a dialogue... no matter *what the reason* is.

                Pseudo-Rule #2:
                Never allow someone else (other than the Vendor *OR* Affiliate) to do this either!

                "Never allow someone else (other than the Vendor *OR* Affiliate) to do this either!"
                .................................................. ....
                These aren't to say you say "stuff it!" - but the most important issue is this...
                * You know your customers (visitors that you're referring to this product for sale)
                ... and PROBABLY a whole heck of a lot more than the Vendor and *CERTAINLY* a heck of a lot more than a THIRD party... so if ANYONE is to issue the refund it should *ALWAYS* be either the Vendor or Affiliate.

                That being said... we can now focus on Rule #1 above...


                "Never 'carte blanc' refund your CUSTOMERs, without a dialogue... no matter *what the reason* is."
                .................................................. ....
                About 1/2 of all refund/dispute issues/requests, etc... are a result of either:
                1. customer not expecting help, and thus don't have any other means of contacting you - so they panic and issue a dispute issue for their unresolved case. (sometimes, the issue is sooo ridiculous, that even THEY say "sorry" and that "they didn't realize they could contact you any other way".
                2. customer feels they didn't get something they thought they were getting... dialogue wih them to find out what the real issue/reason is...
                3. customer didn't purchase anything from you... they want a refund! dialoguing with them... solves a TON - cuz though your Premier/Business PayPal account does have a name on it... sometimes you're selling a product unequal to that name, a $197 refund turns into a "Oh, sorry, I just wanted to confirm" and a possible... "So, what other products do you have" [ TRUE STORY! ]
                4. customer didn't... (the list goes on)

                But one thing needs to happen.... a dialogue.
                This not only is *great* in PayPal's eyes... as a way of you not "giving in" (cuz in that case it defaults you into looking like you truly were in/at fault... if you gave up no fight or didn't want to dialogue the customer).


                @secrets2010:
                Advice on how to handle this...

                Talk to vendor, owner of the product... ask him to email the customer directly and simply state that you're an approved reseller (meaning affiliate approved to receive PayPal commission) for selling his/her product.

                Being a "signed up" reseller for the RAP-based Product, has no bearing ** if ** you use RAP Bank to find and promote your products.
                If you *are* indeed promoting a product on a RAP-based site, directly and that person has that trigger set, then YES you'll need to signup as an affiliate / reseller.

                This is another reason RAP Bank has become so popular... people don't have to worry about 'if' they need to be a reseller, cuz we bonafy (a word?) them in the process
                of validating their signing up to RAP Bank once! Instead of having to do it at all of the individual RAP based sites.

                The Vendors like this too - as *we* handle the email verifications necessary for them to not only approve their emails, but their PayPal accounts as well.


                ** [ Realizing this is becoming RAP Bank'y benefit'y so I'll stop now, but hopefully the points are noted ] **
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      • Profile picture of the author JohnMcCabe
        Originally Posted by secrets2010 View Post

        They have the affiliate program listed on rapbank...so anyone can get an affiliate link...I dont understand why the vendor gave that answer to the buyer...also might be that the buyer is not telling the whole truth...we ll see...
        If I had to guess, I'd say the vendor checked his list of registered affiliates and failed to find your email address. That might account for why the vendor would give a buyer that answer.
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        • Profile picture of the author Alan Petersen
          What a pain. Hope you straighten it out with the vendor but I would never promote anything from him/her again. Seems to be clueless how the RAP payment split works especially if he's listing it on RAP Bank then looking at his "approved list".

          That whole split thing is one reason I don't like RAP. And the vendor can really leave you on lurch. I only like to promote RAP products if I know the vendor.

          Not a knock on RAP alone any self-managed affiliate program can lead to headaches.
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          • Profile picture of the author secrets2010
            Vendor replies...

            He says that he didnt say to the customer that I am not authorised to sell his product....

            so then the buyer is making it up...

            However the vendor wants that I sign up as a reseller...

            He said to me:

            You seem to be the only reseller that is having download problems. I wonder if this is because you did not sign up as a reseller. Also, it is much harder for me to support your buyers without you as a registered resell...

            So my guess is that the vendor said to the customer I'm not a reseller...and then the customer guessed that I was not authorised to sell the product...

            I Didn't know that I could sign up as a reseller...and I don't know how to sign up actually...and what are exactly the differences between reseller and affiliate?



            Originally Posted by Alan Petersen View Post

            What a pain. Hope you straighten it out with the vendor but I would never promote anything from him/her again. Seems to be clueless how the RAP payment split works especially if he's listing it on RAP Bank then looking at his "approved list".

            That whole split thing is one reason I don't like RAP. And the vendor can really leave you on lurch. I only like to promote RAP products if I know the vendor.

            Not a knock on RAP alone any self-managed affiliate program can lead to headaches.
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