Hi, I'm promoting a rapbank product so I got a commission paid to my paypal account...but a customer opened a paypal dispute saying:

I bought a product. The payment was made but I received a message that there was a problem with the payment.

I then paid yet again and received the same message. I then contacted the email address on the webpage and had a reply from the vendor. He stated that he had not received any payments from me.

When I checked my PayPal account I found that my payments had been made to the wrong person and that vendor said this person was not on his list of resellers. the vendor at the above email address then sent me the product free of charge.

So the situation now is that the person subject to this dispute is not a legal reseller for the product and has my money.

Can I have my money back please? Thanks

Then I answered:

Payment has been made to the affiliate that refered you to the product.

and the buyer answered:

"the vendor states that he is the original author of the product, it's his video and his 'contact us' email address. He states that you are not authorised to sell his product."

but that's not true...anybody can promote that rapbank product....I said to the customer that he also can get an affiliate link...and I send him the url where he can get the affiliate link...let's see what he answers now...




ps

Last days many customers are opening paypal disputes because they are not getting download links from the rapbank products I'm promoting...that wasnt happening some time ago...I don't think is good for me to have so many paypal disputes...

I thought paypal was sending the download link every time to the customer...