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PayPal do it Again!

by Yadira Barbosa
5 replies
Im selling my own eBooks on my websites, and yesterday I receive 2 emails from PayPal, they say they review random payments in order to verify the customer already receive their purchases, so they froze 2 payments for more than $100 from the same customer (he buy 2 of my eBooks) and I need to send to PayPal the tracking number.

So I call PayPal and explain to the customer representative this items was digital delivery, his answer was "well, you customer must to answer to the complaint (of course is not a complaint) and release you the money, if not the money return to them"

Great! Customers really don't care nothing about release a complaint they never introduce!

Dear warrior do you have the same problem? what do you do to fix it?

Because this problem will continue again and again.

I forgot, I use DLGuard to instant delivery

Yadira
#paypal
  • Profile picture of the author sparrow
    This will also happen if your buyer uses a computer that paypal does not recognizes from the buyer. Some how they know the computer you normally use to buy.

    Happen to me, the buyer had this happen to him several times, only way to solve this was to refund and the buyer to buy again what a royal pain.

    Ed
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  • Profile picture of the author Jeremy Kelsall
    I had the same exact thing happen to me the other day...

    It is still in "review" and I'm not real sure what the outcome will be.
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    • Profile picture of the author trafficwave
      I've had this happen before.

      I contacted the customer and asked them to reply to Paypal for clarification.

      They did. Explained to Paypal that they placed the order, received it, and were happy with it.

      Funds released.
      Signature

      -----------------------------
      Brian Rooney, CEO
      TrafficWave.net Email Marketing AutoResponders
      Email Marketing Blog

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      • Profile picture of the author Yadira Barbosa
        I arealdy contact customer but he don't answer, I will contact him again!

        This is a pain in the ... wallet!
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        FREE Amazing Sales Funnel Software

        List Building Made Easy
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      • Profile picture of the author schabotte
        I've had it happen a few times myself for eBay purchases - the quickest being one day after the purchase which of course was right after I shipped the product.

        Since we manufacture our products and our costs are low, I just give the stock reply so they can check off that I'm a responsive merchant and move on.

        It is just not worth the amount of energy drain of trying to argue with them about their sometimes odd policies.
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