"Download Insurance"
I'm getting swamped with people who "lost" their ebooks (computer trashed, ex-girlfriend, the dog ate it, etc) and want me to give them another copy. I've always done this, and it's never been an issue. But now, using e-junkie, I have to find the order, (not always easy) copy the transaction ID, go to a separate section of the website, issue new download codes, track to see that it has been downloaded, etc.
Of course, lots of times, I notice they are downloading to another computer and not the one that originally bought the ebook. I don't know, maybe it is a scam, maybe not. But whether it is or not, it is costing me a lot of time.
My question to the good folks here is, do you think this is a legitimate upsell? Say charge, $9.99 for "download insurance" (yeah, I know...it is basically vapor, not as bad as health insurance vapor though) and they can get it replaced "in the event of a computer crash" for a year (or whatever)
What do you think would be a fair price for the time and labor of this aspect of customer service?
All the best and thanks in advance for any responses.
You ROCK!,
Justin Brooke
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