Tip To Avoid Paypal Disputes...

19 replies
Sorry if you know already about it...but I didnt know about it...so maybe some of you also werent aware of this...

You can post a message on your paypal account that will be seen by all your customers who want to open a paypal dispute...So before opening a paypal dispute your customers will see your message...you could post something like:

Your satisfaction is our top priority. If you have a problem with a transaction, just contact us at email@email. We will make every effort to respond to all inquiries as fast as possible

To edit this message you just need to go to: profile/more options/Selling Preferences/Customer Service Message

Hope this helps...
#avoid #disputes #paypal #tip
  • Profile picture of the author leclaims
    I was not actually aware of this. I guess I've never had to worry about so no reason to look for it. I can see though how this would at least provide a little more of a personalized experience.
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    • Profile picture of the author solavar
      Thank you for the tip.

      Will certainly help.
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  • Profile picture of the author cashcow
    Thanks Secrets2010 - that is a great tip and I didn't know you could do that!

    The other day I had a customer open a dispute because he inadvertently ordered a PLR pack that he already had. Of course, I refunded right away,l but it would be a lot better if people emailed me directly for the refund instead of opening a dispute! Maybe if I had that message he would have done that.

    Lee
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  • Profile picture of the author E. Brian Rose
    That is a great tip and one that I have never heard before. You would think that PayPal would want to make this as well known as possible... oh wait, they make money on chargebacks. Nevermind.
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    • Profile picture of the author secrets2010
      Originally Posted by E. Brian Rose View Post

      That is a great tip and one that I have never heard before. You would think that PayPal would want to make this as well known as possible... oh wait, they make money on chargebacks. Nevermind.
      That's right...they should make this as well known as possible..and remind the customers who want to open a paypal dispute that they can contact first the vendor...but it seems they don't want to do it...

      Also paypal should remember their users that we should always leave some money on the account in case of refunds.....but it seems in most cases they don't warn you about that...it seems they will freeze your account instead...


      But I dont think paypal loves chargebacks honestly...
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      • Profile picture of the author Janet Sawyer
        I'm sorry to say this, but, it really doesn't matter how much info you have for your buyers, it also doesn't matter how long you have had your account or how good a reputation you have. Or how much customer support you have in place.

        PayPal decide what they will do in each individual case.

        Having had a Paypal account or two or three over the years, I have never had a chargeback until this year. It's the only one and guess what? PayPal found in their favour (favor) and gave them their money back and charged me $10 on top of that for the pleasure of selling them the product in the first place.

        Their claim was that it was an unauthorised charge on their card.
        However, it most certainly wasn't.
        How do I know?
        Why am I certain?

        I always ask for the shipping address when purchases are put through certain payment buttons.
        When someone has a PayPal account and they pay through that account for the purchase, PayPal has the means to verify that the shipping address is correct.
        When someone pays just using their credit card, then PayPal cannot verify their address because they don't have it on record.

        So this transaction for a mere $7 was paid through their PayPal account and the address was confirmed by PayPal.

        4 months later a chargeback appears for unauthorised use of the card! Yeah Right! I told PayPal that this couldn't be true as they verified the address.............

        I lost. I lost the initial purchase money (only $7 no biggie) I also lost the $10 fee (again no biggie) but I also lost faith in PayPal, surely they should know how their system can verify purchases.

        They state they do everything to help the merchants against disputes - hmm........ the merchant thinks otherwise now.

        So you guys be aware, 45/60 days for a refund, expect a few. 90 days chargebacks......... they happen. No matter how prepared you are for the odd balls, they will still come at ya.
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  • Profile picture of the author thegabrieljibril
    Banned
    [DELETED]
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    • Profile picture of the author secrets2010
      You welcome...

      Also, there are many other settings that you can check out on your paypal account: on profile/more options/selling preferences....

      Would be good to check it out for some of you:

      Cap Seller Reputation Number

      Custom Payment Pages
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  • Profile picture of the author thatgirlJ
    Wow I had no idea. It is so maddening (but understandable) that so many people think opening a dispute is the best way to get a refund. This is something PayPal should make known as an option, *sigh*

    Thank you!!
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  • Profile picture of the author Leslie B
    Just added it to mine. Haven't had much refund or chargeback requests yet, but I'd like to be prepared, you never know if you encounter a serial refunder from time to time

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  • Profile picture of the author Robert Puddy
    Originally Posted by secrets2010 View Post

    Sorry if you know already about it...but I didnt know about it...so maybe some of you also werent aware of this...

    You can post a message on your paypal account that will be seen by all your customers who want to open a paypal dispute...So before opening a paypal dispute your customers will see your message...you could post something like:

    Your satisfaction is our top priority. If you have a problem with a transaction, just contact us at email@email. We will make every effort to respond to all inquiries as fast as possible

    To edit this message you just need to go to: profile/more options/Selling Preferences/Customer Service Message

    Hope this helps...
    Here is another thread with a whole lot of tips for using paypal safely, including this one

    http://www.warriorforum.com/main-int...-not-rant.html
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  • Profile picture of the author getoliverleon
    Thanks! Didn't know that yet. Great idea, quite a few use-cases and personalisation potentials in there!
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  • Profile picture of the author Rus Sells
    That is a great tip and I will put something on there.

    Another thing is never refund....

    Contact the buyer and work it out directly and tell them they will get a refund but ask them to drop the dispute and just send them the refund directly.
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    • Profile picture of the author secrets2010
      Originally Posted by Rus Sells View Post

      That is a great tip and I will put something on there.

      Another thing is never refund....

      Contact the buyer and work it out directly and tell them they will get a refund but ask them to drop the dispute and just send them the refund directly.
      Never refund?

      Well I always refund no matter how bad the excuse is....it's not nice to have paypal disputes but worse is that the disputes are escalated to claims...
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      • Profile picture of the author Rus Sells
        No, I never refund via the refund link. I work it out with the buyer and when they drop the dispute I send them the money outside of the dispute process.

        Keeps the records clean.



        Originally Posted by secrets2010 View Post

        Never refund?

        Well I always refund no matter how bad the excuse is....it's not nice to have paypal disputes but worse is that the disputes are escalated to claims...
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        • Profile picture of the author dbarnum
          Neat tip - -just entered a revised version on this end. . Awesome!



          Thanks
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        • Profile picture of the author secrets2010
          Originally Posted by Rus Sells View Post

          No, I never refund via the refund link. I work it out with the buyer and when they drop the dispute I send them the money outside of the dispute process.

          Keeps the records clean.
          Ok...but you send them the money through paypal?

          and with Keeps the records clean" you mean it's not good to give refunds? so it's better to win all the paypal disputes if possible?
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        • Profile picture of the author tecHead
          Originally Posted by Rus Sells View Post

          No, I never refund via the refund link. I work it out with the buyer and when they drop the dispute I send them the money outside of the dispute process.

          Keeps the records clean.
          ..if you read what PayPal says; (right there in the Resolution Center); this is exactly what they suggest the Vendor do.
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  • Profile picture of the author kindsvater
    Sometimes the extra info to the buyer doesn't help much. I have someone who keeps opening PayPal disputes to ask customer service questions.

    Too bad PayPal wasn't reading some of "disputes" such as: this is great, how do I provide a testimonial?

    That is just freakin' awesome. I get a "dispute" tagged on my account by someone asking how to provide a testimonial.
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