Customer Is Not Closing Paypal Dispute...

by secrets2010

Posted: 16 years ago 7 replies

INTERNET MARKETING

I had a customer who opened a dispute claiming that he didnt get the product...and 14 days ago I answered with the download link on the dispute and then he never replied or closed the dispute...I also emailed him asking to close the dispute but he didnt...

what should I do ?

Thanks for the advice...

#closing #customer #dispute #paypal

Suzy 29 16 years ago

Hi

contact paypal directly and explain the situation they will contact him which should prompt him to close the dispute.
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Taylor French 16 years ago

Just contact PayPal and remind them that digital downloads are not covered by their policy and they will probably close it for you, especially if you tell them the product has been delivered.
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peakperformer 16 years ago

Try getting to him one more time, and if he still doesnt reply, then contact paypal and let them know

At least you give them notice beforehand of the matter, so you dun seem like the "bad guy" if the customer decides to play dirty and demand money from you even after he gets the product.

Hope this helps mate
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dave147 16 years ago

Do nothing, Paypal will close the dispute in your favor in a few days if the customer does not respond.
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- A Bary 16 years ago
  
  Originally Posted by dave147
  
  Do nothing, Paypal will close the dispute in your favor in a few days if the customer does not respond.
  
  Exactly..just post a reply on the dispute board that you've already sent the download link, on time PayPal will close it in your favor.
  
  Thanks
  
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- secrets2010 16 years ago
  
  Originally Posted by dave147
  
  Do nothing, Paypal will close the dispute in your favor in a few days if the customer does not respond.
  
  That's what I thought...has been 14 days already though...but yep i guess paypal will close the dispute any day...just wanted to hear your opinion
  
  thanks
  
  Thanks
  
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Glenn Leader 16 years ago

If you sent the link via the PayPal system,
you've proved that you've re-delivered the
product they've paid for. Just sit tight, and
PayPal will close the dispute.

HTH

Glenn
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Customer Is Not Closing Paypal Dispute...

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