How is the support with HostGator?

Very happy. Live chat is very helpful and usually sort everything out for you. If live chat is up, you will get response very fast and get your things sorted.

I recently had my websites hacked and a very malicious code put on all my pages redirecting traffic from google and social networking websites. Hostgator worked effortlessly for 2 days resolving the problem asap.

All in all, hostgator support is second too none.

I really like them. I've used their support several times for queries and a few tech things (which were my fault anyway). Very quick and friendly.

I just joined Hostgator about 2 months ago, and needed help just last week - they responded almost instantly (well, within a couple hours to my email; instantly in live chat - and THEN... while I happened to be on live chat, a representative called me directly, and helped me immediately).

I love them, and just wish I knew about them sooner!
Kath

Like everyone else, I've always had positive experiences with them. Phone or chat support takes minutes and they're always friendly.

Prior to a few months ago I would have waxed eloquently about the excellent service I've always received from HostGators online chat.

They are still responsive and get to you ASAP, and compared to other hosts they are great. I assisted another Warrior a few months ago who purchased some discount hosting and their so-called "live chat" went to an e-mail! And to this date I have yet to get a response (the issue was resolved by having her move to a proper host BTW).

Comparatively HostGator service is great. My only reason for being less that enthusiastic about recommending them is simply that in the last two months I've seem to have hit the bottom of the technician pool, to put it bluntly! Had some extremely simple requests that took ages to communicate to the tech, in one case it took almost 6 hours to get 6 seconds of work done.

But again this has just been recent - prior to this I've been very impressed with their support.

Bill

Yeah; they always seem to respond quickly. Not necessarily always within 10 minutes, but quickly enough that it may as well be ... if that makes sense

The important thing is they're cheap, reliable, fairly "generous" in their service offerings (space, bandwidth, etc), and when you do get a reply (again, it's always swift), their staff are knowledgeable in their responses, and quick to take action towards any issues or requests you have.

Honestly, if you search the Warrior Forum, I think there won't be as popular and highly-praised a host as them.

To be honest though, I'm not entirely sure where you get the idea that all hosts should transfer your sites as a courtesy.

I used to be a web host (back around 2001-2004), and sometimes would do this for my customers, but in many instances it was complete murder, even for me: crappily coded scripts that required additional PHP/Perl modules installing (which a lot of hosts will flat-out not accomodate, as it makes things too inconsistent across their servers, and harder work to manage), hard-coded "paths" in every file, etc.

I literally would spend hours doing it sometimes, and that was time I could've better used responding to my other customers and doing server maintenance, etc.

Anyway, the point is, it's sometimes hard to gauge how smoothly and quickly a single site is going to be to migrate - never mind 30 of them. Hosts have to draw the line somewhere, sometimes, or else face customers becoming too demanding, expecting too much, and spreading themselves too thin.

I'd wager a bet there's a lot of smaller, lesser-known hosts out there who will happily attempt to transfer all 30 sites for you. But you're paying them to host the sites, not maintain them and set them up for you. I wouldn't rule them out just on their reluctance to do this alone, because they're otherwise a very stable, solid, and hassle-free host.

Just my 2 cents, anyway, and I hope you have a good experience with whichever host you choose.

I just moved my network to hostgators seohosting.com package. I took a backup of my cpanels and they restored then for me free of charge. Then all I had to to was update the DNS for each domain and it was all done. The most pain free hosting move EVER!

Not sure why they are giving you grief, they were really helpful for me.

AWESOME SUPPORT!

They are the only hosting company I've never had a support problem with (and I've used about 20 companies in my years online).

Moving 30 sites for a new hosting account is not something a hosting account is "supposed" to do. Says who? It's a perk that you have gotten used to by exceptional service from your current host, excepting they've pissed you off recently. If you like what they do in general, why not just stay with them?

Hostgator rocks!

Hostgator support is superb.

I have several accounts there, once in a while I get pissed off too.

I use two hosting companies, Host Gator being one of them. For me, their support is wonderful. I've only used their phone support over the years, so I can't vouch for email support. They are very helpful.


Cindy

I have had to use the live chat several times these last days and got someone to help me fast.

Excellent customer support. I like anooying them asking stupid questions on their online support, they are very helpful.

In my case it has always been great. They are very patient and very helpful.

Another positive review from me as well. I've always found them to be very helpful and the support is quite good. My only complaint is that some of the search topics can be hard to find. I think they could be laid out a little better but that is a minor complaint for an otherwise solid support system.

It would appear the starter of this thread was not concerned about Hostgators support (which has always been great for me) but more about Hostgator changing their terms and conditions to suit her requirements.

Neil

I've heard mixed feedback about Host Gator.

But I've always been happy with the time of
support replies and the up-time.

D

This information helps me a lot in deciding which host I will choose in the next few months... I think that AFI got too much ideas on HOSTGator hosting...

And according to my friends, HG has a great customer support... You won't loss a thing with them....

I've personally never had any issues, and I run over 30 websites on one of my accounts with them. I've been on the phone with their tech support many times before, and several of their techs have gone way beyond the call of duty in helping me out with my issues.

Ordinarily I would agree hostgator support is good.
webhostingpad.com is better.

I recently was doing some script installations for a well known marketer for a product launch. one script would render the optin code gobbly gook. I installed the same script on my own server-no issue. after spending more than 2 hrs with their support they said they fixed it it was a security setting preventing access or something. so I thanked them and hung up and asked the client to try to make a squeeze page. same issue gobbly gook. so I then took a camtasia video in which the client got a response "we can use it fine" Needless to say the customer has had to make other arrangements I would not touch them with a 10 foot pole I did however go to my own webhost and tell them how much I appreciated them:p
-WD

I have nothing but great things to say about Hostgator their staff is very helpful and they are around 24/7 and they are English speaking that's a big plus!

Have been using HG VPS for well over 4 years. They have been always helpful with a top notch customer service.

I am also new to hostgator so all tis was very informative.......thanx a lot

Just to add on to what most people here have already said. HostGator support is fantastic! They are really knowledgeable and really really friendly!

At least all my experiences with them have been great so far!

I've only had two problems that I needed Hostgator support for and they solved them both rather quickly. The one thing I'm happier about than their level of support is the fact that I've only had to contact them twice.

They are the best when it comes to support and service quality in the industry as far as I know.

Every issue, they always sort out for you.

I just checked my affiliate stats with HG and
it's looking goooood!

That's another cool benefit, you will be able
to recommenced a good product and say you
use it to.

D

I host all of my sites with HostGator and have been doing so for years. Their customer service is top notch and the main reason I use them besides their good server speeds.

I use live chat support and get a nice support. Even they give technical support when I have a problem.

Hostgator support is outstanding.

I normally call them for any support issuses
and they are very knowledgeable and helpful.

Highly recommended.

I had a problem with my server and they where hopeless, I have been with hostgator for years, their service is starting to slip.

I had 10 chat conversations explaining the error, tons of tickets later, the error was still there.

I then complained in a ticket and within hours it was fixed, they kept closing the ticket saying it was fixed, but it was obvious they had no idea how to resolve the issue, so they left it.

All it needed was a simple update of some software.

Hostgator was good, it's now slipping, quickly!

Regards
Owen

I've had great support with HG, I think their the best hosting company (my personal opinion)