There is nothing that says you have to give a refund to everyone no matter what, other than the bunch of people who feel they are entitled to it. Refunds are not a right, they are something that the merchant can CHOOSE to offer but are not requirements.
Time and time again you see people saying things like "I would never buy from anyone who didn't offer a refund policy." or "If they don't offer refunds then they must know their product is junk." How many of those same people have purchased cars before, or houses, or cd's, or dvd's, or any one of the millions and millions of products offered offline every day which have no refund policies attached to them?
The decision to offer a refund policy is solely up to the merchant, not the customer. Customers do not dictate the merchants policies. Merchants have many reasons for not offering refund policies, or limiting them to specific conditions. You can't get a refund on a car just because you want one. You can't get a refund on a cd or dvd unless it's still shrink wrapped and has never been opened. Most software come with no refund policies attached to them.
It seems some people need to drop the entitlement thinking and realize that just because we are online doesn't mean you are entitled to anything. Just because you "feel" like you deserve a refund doesnt mean your "entitled" to one.
I've had several people complain about my own refund policy. Guess what, its not changing. The ironic thing is of the customers who paid several hundred dollars for my product only 1 has ever asked for a refund. Of those who paid less than $100 more than half have. Nothing was different in the product but the difference was in the customers perception.
Not one of the customers who asked for a refund even bothered to consult with me before going directly to PayPal. Over half of them had minor issues which could have been handled within 3 minutes of letting me know what was going on.
The idea that just because you don't like what you purchased you should be allowed to get your money back is complete crap. Most online merchants now post written out terms of service that you have to agree to before purchase, which is a requirement under US FTC laws. If you know what your buying before you purchase, and you agree to the merchants terms before purchase, then your not entitled to anything.
A merchant has the option of choosing to offer a refund, but it's just that... a choice. The merchant is not required to give you anything other than the product you paid for. If you don't like the product then don't buy anything else from the merchant ever again but don't get a bur up your hind end and go crying for a charge back just because you "think" you are entitled to it.
What most people may not realize is that when you do a charge back it costs the merchant more than just the money you paid them. On top of having to refund the purchase price the merchant will have to pay a fee of around $35 per charge back. This comes out of the merchants pocket. So by going to your bank or CC company and issuing a charge back your keeping the product you purchased, getting your money back, and costing the merchant money on top of that. Who is scamming who here?
I can pretty much guarentee that of those who scream over and over just go file a charge back very few of them have ever had anyone do that to them. Once they have to pay those fees and know they were scammed by a customer they will stop repeating that line of bull over and over.
Use some common sense, take some personal responsibility, do some research before you purchase, don't purchase if you think something doesn't seem right but don't go causing other people money they earned that has nothing to do with you just because you feel your entitled to something that your not.