Wow, what happened to Paypal?

Paypal get's ripped alot (and most of the time for good reason) for the way they treat sellers but today I had a good experience with them

I needed to call them today twice for two different reasons.

Each time I got right through and the person was cheerful and helpful.

The first item I was trying to add another email address but Paypal link had a technical problem and wouldn't confirm it. So the customer service person confirmed the email right away themselves.

The second call involved one of my subscribers disputing a charge for a subscription from one of my sites. I disclose and remind people so many times that I only get about one of these a year. I assumed that Paypal would just side with the subscriber so I shouldn't even waste my time disuputing it. But I called that the customer service took my information on the phone and said that Paypal almost always sides with the seller when members claim unauthorized charges for memberships and subscriptions.

I'm impressed with the customer service today. I don't call them often but, in the past when I've called Paypal it involved long hold times, customer service people who were surley or not helpful, or both.

It's a nice change.

RMX