Would you like to refund Plimus?? First off, i am an affiliate, not a vendor.
Here are the messages they wrote to me about 14 days ago:
1 st message from Plimus
Regrettably, there is an issue with your account and we need your cooperation to resolve it quickly. As of 11/3/2010, your account has a negative balance of $499.50 (U.S. Dollars). This is a result of refunds and chargebacks requested by and paid to your customers for your product(s). Please review the full details by logging into your Plimus account monthly Payment Report. If you have any questions, please contact email@example.com immediately.
Per the terms of your Agreement with Plimus, we require complete payment of your negative balance within 14 days from the date of this letter. You can make payment by PayPal, credit card, check, ACH or wire transfer. Instructions follow below. We advise you to act immediately. Failure to make payment within the 14 day time limit may result in your account being suspended or additional debt collection costs, interest and legal fees being incurred.
Payment Methods: (blah, blah,...)
Important (bold text)
Some or all of your balance is being held by Plimus as a reserve until we re-evaluate your account next month. This amount will be carried over until we are certain there is no risk of your account going in to a negative balance. Some reasons for this decision could be, but are not limited to, a high amount of refunds or chargebacks brought against your account recently, problematic issues with your product or process, or recent low activity or no sales. Please contact firstname.lastname@example.org for further information and specific details.
You have in your Plimus account 2 refunds (actually one) (attached the payment reports from months: April and May 2010) in total of $499.50 USD.
Also attached the sales report with the 2 refunds (only one) transactions.
As an affiliate you are responsible for all refunds for products you sell. (Really?)
Plimus policy for refunds is on the contract that has been signed by you.
Please find attached the specific relevant paragraph:
19.1. Customer refunds shall be processed by the Seller using the Plimus refunds facility in the Plimus Services. Plimus has incurred charges even if the monies are refunded due to cancellation or chargeback, and therefore the Seller shall continue to be responsible for any commissions assessed at the time of payment and shall be liable for them and these shall be deducted by Plimus when accounting to the Seller.
19.4. The Seller is required to maintain a refund policy that allows customers to request a refund within 30 days of their purchase. Such refunds shall be necessary if the product does not work properly or it was not as described by the Seller. In order to prevent chargebacks, the Seller is encouraged to maintain a more lenient, no questions asked, refund policy whenever possible. Only one refund can be made for each transaction, whether it be total or partial.
The meaning is that the affiliate is responsible for any refunds.
Plimus already made the 2 refunds and return the money to the buyers. now it's your responsibility to pay Plimus the money you owe.
Thank you for your understanding and cooperation.
End of messages
What's your opinion on this matter?
I am pretty upset, they threat me like a thief. At first they pay me affiliate sales through Paypal, now they claim their money back while they clearly state:
Some or all of your balance is being held by Plimus as a reserve until we re-evaluate your account next month. This amount will be carried over until we are certain there is no risk of your account going in to a negative balance.