Dealing with Just Host "customer support" (if you could even call it that) was maddening. I finally gave up and just closed the account. I hated to lose the websites, but just couldn't get them cured, and was afraid to transfer them to another host. I didn't know what the hacker may have planted there for later use.
I read all the negative reviews here at the Warrior Forum about Just Host, but only AFTER I had set up the account and had several websites up and going. Wish I had read it before.
I plan on taking advantage of Host gator's Black Friday offer to get back on track.