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Take a lesson from MediaTemple - How To Make Customers Happy!

by Caleb Spilchen
1 replies
Hey Guys,

I wanted to give you guys a short lesson on
something very cool, it's Customer Support
which is a vital part of all of our businesses,
and especially in hosting. I should know, I've
been a web host before, and being the support
person sucks.

BUT, If you treat your customers right, you can
love giving support, because they love you too...

Here's a quick example, I've been moving sites
over to MediaTemple lately, and I said a few
good things about the company on forums and
on twitter... And for that I got this e-mail:

Hey Caleb,

We have been seeing all the great stuff you have been saying about us on various forums and twitter. We wanted to thank you for all the kind words, and give you a little something to say thank you. Please provide us with your shirt size and current address so we can send you some (mt) schwag.

Thanks for being an awesome customer,
He thanked me for saying good things, do you
think that I'll probably keep saying good things!

Anyways, I thought we all needed a quick lesson
in being awesome to our customers when they
give us recommendations

I'm pumped for my (mt) schwag

Caleb
#customers #happy #lesson #make #mediatemple
  • Profile picture of the author Luke McCormack
    Caleb

    Great post and customer service is often overlooked by many. The amount of posts in the WSO section of this forum that go unanswered plainly shows how much some warriors rate their customers.

    On the flip side i was just going through a thread where the WSO creator answered every question raised...Guess what? I bought the product based on the obvious customer support shown by the product creator.

    Best regards

    Nigel
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