Telephone Customer Support?
Hi,
I`m new to Warrior Forum, but thought there might some interesting opinions to be found regarding finding a good quality customer support service.
In a nutshell, I want to implement telephone customer support for my business because not all my customers are very tech savvy.
Why telephone support?
Just do a search on this forum for "24 hour telephone number" and open the first thread (A Simple Way To Immediately Increase Sales Conversion).
Because it's a small business, I do not expect many telephone calls. Although time will tell, perhaps 20 to 60 calls per month.
Because I`m in a significant different timezone than most of my customers, it needs to be outsourced.
I've been researching my options, and was surprisingly disappointed by how many good alternatives there are for small businesses.
Most call centers don't charge per minute, and the beginning packages usually start around 600 usd per month. And that's not even 24/7 support.
If I only get 20 calls per month, that's 30 bucks per call! Obviously not a good deal.
Therefore, I wanted to check if anyone here is using outsourced telephone support, and if so, how much are you paying and can you recommend any specific company?
After a long hunt, below is one of the best packages I found for telephone support that's NOT outsourced to India, but kept in house (great accents, knowledgeable staff). It's still somewhat viable for a small business.
Total costs for a 1-800 toll free number incl 24/7 telephone support:
- $40 set up fee
- $155 monthly fixed costs
- $0.59 per 30 seconds (Inbound Calls, billed per 30 seconds)
Still... It's definitely not cheap. Does anyone know of other interesting companies? What are you using (except for do-it-yourself ofcourse)?
jln
I`m new to Warrior Forum, but thought there might some interesting opinions to be found regarding finding a good quality customer support service.
In a nutshell, I want to implement telephone customer support for my business because not all my customers are very tech savvy.
Why telephone support?
Just do a search on this forum for "24 hour telephone number" and open the first thread (A Simple Way To Immediately Increase Sales Conversion).
Because it's a small business, I do not expect many telephone calls. Although time will tell, perhaps 20 to 60 calls per month.
Because I`m in a significant different timezone than most of my customers, it needs to be outsourced.
I've been researching my options, and was surprisingly disappointed by how many good alternatives there are for small businesses.
Most call centers don't charge per minute, and the beginning packages usually start around 600 usd per month. And that's not even 24/7 support.
If I only get 20 calls per month, that's 30 bucks per call! Obviously not a good deal.
Therefore, I wanted to check if anyone here is using outsourced telephone support, and if so, how much are you paying and can you recommend any specific company?
After a long hunt, below is one of the best packages I found for telephone support that's NOT outsourced to India, but kept in house (great accents, knowledgeable staff). It's still somewhat viable for a small business.
Total costs for a 1-800 toll free number incl 24/7 telephone support:
- $40 set up fee
- $155 monthly fixed costs
- $0.59 per 30 seconds (Inbound Calls, billed per 30 seconds)
Still... It's definitely not cheap. Does anyone know of other interesting companies? What are you using (except for do-it-yourself ofcourse)?
jln