Will people refund if you stutter alot?

by ruch1v
40 replies
Hi guys

I'm in the middle of making my very first info product, and no matter how prepared for the video I am, I tend to get nervous and kinda..erm..talk..erm..like this. I've just been watching one of my videos back and it really stuck out to me. I'm starting to have doubts about releasing the product, because although I think the content is great, I think people will get hung up on my nervousness.


I wanted to hear your views on this, would you refund/ give a bad review of a product because of this?
#alot #people #refund #stutter
  • Profile picture of the author JackPowers
    Now is a good time to learn public speaking? Toastmasters come recommended.
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  • Profile picture of the author Gene Pimentel
    Originally Posted by ruch1v View Post

    would you refund/ give a bad review of a product because of this?
    Based on that, no, not at all. I don't care how you speak, how much you stutter or stammer, as long as you provide the information anticipated.
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    • Profile picture of the author Robert Puddy
      Originally Posted by Gene Pimentel View Post

      Based on that, no, not at all. I don't care how you speak, how much you stutter or stammer, as long as you provide the information anticipated.

      I wouldnt either but unfortunalty a lot of people will, have you though of getting a voice over done?

      there not that expensive, and im sure there will be a wso somewher for voice overs
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    • Profile picture of the author Bingo123
      I'd say no not at all. They may notice it, but as long as the content is excellent they won't care trust me. They just want what they have paid for.
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  • Profile picture of the author Jonathan 2.0
    I think being nervous does make a difference to how people perceive you. But, ultimately, would you really want customers that judge you on something so superficial? I'm not sure if I would.

    Something I'm going to do is start off with a video that's just audio and a slideshow as a kind of first step until I'm confident to do a presentation. Oh, and to answer your question, no I wouldn't.
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  • Profile picture of the author alcarrerra
    I'm also stutter or pause not due nervousness, its just the way I am lol. I plan to release my training video and material in 2011 ... I don't think it will cause any issues as long as the material is great.
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  • Profile picture of the author Ashley Wright
    I was exactly the same at 2st but my main problem was i spoke to fast! But the more you practice the better you will get and as long as you are providing content it really shouldn't matter!
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    • Profile picture of the author Frank Donovan
      Actually, I think that's the wrong question.

      Asking whether people would refund is rather seller-focused. A more customer-centric question would be: "Are my buyers going to receive the benefit/value I've led them to expect from my product, in its current form?"

      And that would be regardless of whether they refunded.

      If the answer's yes, then that's fine. If no, then you'll know what to do.


      Frank
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  • Profile picture of the author jaxrefinance
    I wouldn't worry about that... I've done videos for the service that I offer and my voice is pretty bad. I pretty much do not expect to see a professionally done video from an internet marketer but when I do come across one, I just consider it a plus not a requirement.

    What helped me was making the videos about 10 or 12 times before I was satisfied and even then if you see my videos, you'll see that it's nothing to write home about.

    Go ahead, make the video and release your product... you'll be fine if what you offer in content is good stuff and the lack of a professionally done video will not take away from it.
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  • Profile picture of the author Leslie B
    I stuttered a lot when I did my first coaching videos. It didn't seem to hurt, 'cause I didn't get any refunds. I think, like others have said, if you provide enough value to them, they'll be happy.

    Leslie
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    • Profile picture of the author Kay King
      I've just been watching one of my videos back and it really stuck out to me
      If it's something you worry about, you may be focusing on the problem more than someone else might. I'd suggest asking a couple people to watch some of the video and ask for their reaction (without telling them what your concern is) to your presentation. If their feedback also points out the delivery as a problem, you may need to redo or practice more.

      You might find they don't notice your hesitation but are focused on your content.

      kay
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  • Profile picture of the author scrofford
    Hey Ruchi,

    You might already be doing this, but if you have a script and can memorize it so that you can repeat it flawlessly in your sleep-this will probably help you. Another thing that might help is to rehearse it all first by looking in the mirror so you can see how you look.

    The camera makes you nervous because you are thinking that everyone in the world will be seeing you when you upload the video. Don't think this way. Think more like you are just talking to one friend and that there is nobody else watching. I hope that helps!
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  • Profile picture of the author cashcow
    I think it depends on if it "gets in the way" of the delivery of the content.

    If people have to sit through 5 minutes of stuttering to get 1 minute of information then it might be a problem, but if you throw a few "umms" in between sentences I bet most people won't care. Chances are that you are being overly critical of your video anyway.

    Lee
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  • Profile picture of the author NicoleBeckett
    I would definitely have some other people look at, as the stuttering may not be nearly as bad as you think. Especially when it comes to video, we are always our worst critics! When I was in TV news, anytime I watched myself on tape, I could always pick out a ton of tiny things that I didn't like - even though no one else could ever spot them.

    Now, if you really do stutter too much, you need to figure out how that's affecting your product. Stuttering and stammering makes it look like you're unsure of yourself (even if you know exactly what you're talking about). If it's bad enough, it could prevent people from getting the full value out of your product.

    My advice? Practice, practice, practice. Get so comfortable with the information that it flows naturally. You don't have to worry about memorizing a script and getting it word for word. If you know all about your subject, you can ad lib a bit and still sound natural and intelligent.

    If it really is something that you and others think could hurt your product, and you can't seem to cure it, you may want to pay a professional to do it. After all, you want your product to be perfect!
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  • Profile picture of the author Paul Myers
    Offer a transcript along with the videos. The folks who are interested in the information will go to that if the stuttering is distracting enough to make it hard to absorb. Unless it's really severe, the only ones who'll say they refunded because of the stuttering will be people who'd have used a different excuse without it.

    By the way... Did you know that James Earl Jones has a serious stuttering problem? Really. James Earl Jones Biography -- Academy of Achievement

    A friend of mine, a stunt man who also stutters, has worked with him and says it's a source of great fun for both of them. Doesn't keep them from doing what they want to do.


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  • Profile picture of the author Martin2010
    Most people don't really care if you have any speech impedaments.

    The only really care if you come across well and your product is good.

    What about one of the richest men in the world Richard Branson. He's dyslexic and has speech problems but do you think that'll stop people from buying Virgin products?
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    • Profile picture of the author theemperor
      The beauty about video is you can re-say the piece you stuttered and edit it in.

      On non-live TV shows this is done - they retake specific 2 second or 3 second pieces of the show and them edit them in later to make it perfect.

      I have videos where I have said rude things when a demo messed up, but I still kept the bit before it messed up and with a bit of editing no more swear words.

      If you are doing live video then maybe toastmasters is a good suggestion as someone said already. I think there are breathing techniques to help with stammer too.
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  • Profile picture of the author Bruce Wedding
    I second the recommendation for Toastmasters. It changed my life and I am eager to speak... I love it.
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  • Profile picture of the author Paul Myers
    From Famous People

    A few people who had stuttering problems and made it in the media: James Earl Jones, Bruce Willis, Jimmy Stewart, Julia Roberts, Robert Merril, Sam Neill, Carly Simon, Jack Paar, Harvey Keitel, Emily Blunt, Mike Rowe, Michelle Williams, B.B. King, and John Lee Hooker.

    There are a lot more on that page.


    Paul
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  • Profile picture of the author forexaffiliate
    If the quality of the content is great I don't think what you worry about will matter, it's not a valid reason for asking for a refund imo
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  • Profile picture of the author Anthony_Hall
    I used to have a major stuttering problem when I was younger and the thing I learned how to do was to just try and collect my thoughts and not be so over excited about things that it causes the message to be lost.

    The stammering is more about practicing not doing it. Instead of filling in a blank spot, with um's and uh's just practice not saying anything at all. If anything it gives a moment for your previous point to sink and gives you time to really set up your next point.
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  • Profile picture of the author Karen Blundell
    Originally Posted by ruch1v View Post

    Hi guys

    I'm in the middle of making my very first info product, and no matter how prepared for the video I am, I tend to get nervous and kinda..erm..talk..erm..like this. I've just been watching one of my videos back and it really stuck out to me. I'm starting to have doubts about releasing the product, because although I think the content is great, I think people will get hung up on my nervousness.


    I wanted to hear your views on this, would you refund/ give a bad review of a product because of this?

    not at all, don't be so critical of yourself. If you provide quality info and value, you'll do just fine! But, just remember, you have to develop a bit of a thick skin because you are never ever going to please everyone.

    I wish you every success!
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  • Profile picture of the author ryzvan
    I would refund - not to be shallow but if this is a video or audio product than this needs to be of high quality to meet the perception of being valuable.

    To overcome this I recommend either toastmaster or to just write the content, or have it transcribed. This will help your customers to focus on the content and not the delivery of your content.
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  • Profile picture of the author getsmartt
    One thing to try is recording the Voice part first, I have noticed a lot of people (myself included) get tied up trying to talk, move the mouse, click on links etc. all at the same time.

    If you record your presentation first, then you can listen to it while you perform the required actions, then simply merge the video and audio files.
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  • Profile picture of the author Will Edwards
    A very interesting question. I voted that I would not ask for a refund if the content was good no matter how bad your stuttering. However ... I would probably not promote such a product because of the lack of polish, so you do need to think about this carefully. If you cannot deliver your content well, pay someone else to do it for you - simple!

    And good luck with your project.

    Will
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  • Profile picture of the author redcell1
    Originally Posted by ruch1v View Post

    Hi guys

    I'm in the middle of making my very first info product, and no matter how prepared for the video I am, I tend to get nervous and kinda..erm..talk..erm..like this. I've just been watching one of my videos back and it really stuck out to me. I'm starting to have doubts about releasing the product, because although I think the content is great, I think people will get hung up on my nervousness.


    I wanted to hear your views on this, would you refund/ give a bad review of a product because of this?
    I stutter so I recommend the following

    1.) Have your speech written down
    2.) memorize it to the fact that its like conversation.

    3.) Remember you own words, they don't own you.

    4.) Drink a beer before your video (I'm serious)
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  • aslong as you sound genuine then I don't see a problem.

    And hey your quite cute so maybe some guys wont even realise your stuttering

    Jokes aside, its not the stuttering that gets to me. But have you heard those videos where people clearly sound like they are acting when they talk as if its a narrator speaking in the background with that crappy anouncer type voice instead of talking with their proper voice.

    Now that does turn me right away....
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  • Profile picture of the author Daniel Deegan
    Sometimes I run into this problem while others times I don't. Couple tips I've picked up and noticed along the way.

    - Script your videos. Sometimes this works greatand well save you a bunch of frustration even though there is more upfront work in writing the script.

    - Dont script your videos but work from bullet point que cards. When I took a public speaking class this is how they taught us to speak. It works GREAT as long as you know the material. Instead of writing out a detailed script you write out sequential bullet points and free style as you move from each bullet point.

    - When recording videos pause a few seconds after each main idea or chunk. This way you can still use the parts that went well and chop out the editorial takes in editing. Also if you notice a stutter or screw up while making a point pause and go silent a few seconds and edit the "umms" and stutters out after the fact. I've done this many times and it gets the job done but can be quite a pain in the ass if your working with alot of video.

    Hope these help.
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  • Profile picture of the author ruch1v
    Thanks for all the feedback guys, just to be clear, I don't have a stutter in real life, it just tends to be on video for whatever reason.

    Also, thanks for all of the confidence tips, I have already shot all of the videos except for one, but I'm thinking about redoing the ones that are really bad, but before I do so, I'd love to get some feedback from some of you guys as to what you think of it, I've uploaded a sample video to viddler, if any of you guys are willing to help me and review the video, please PM me, I'd really appreciate it

    thanks

    Ruchi
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  • Profile picture of the author bitriot
    My only thought is that delivering the information nervously will make it seem like you don't know what you are doing or don't have full faith in what you are doing. It might result in more refunds but probably more due to the general perception of the product rather than your delivery in and of itself.
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  • Profile picture of the author hatingtherain
    I doubt it, if what you're saying is worthwhile. It wouldn't bother me anyway. And look at jay Leno, he has speach problems, and no one cares.
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    • Profile picture of the author mkpoway
      You may be able to hire someone on fiverr to do a voiceover for just $5. Try a quick search there.
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  • Profile picture of the author skorpion
    ruch1v:

    I know exactly how you feel. When I first started doing video I was VERY nervous....and they were camtasia videos were no one could see my face. lol

    I was the quiet guy in class who never talked to anyone, so I wasn't naturally a good speaker or entertainer.

    All I can say is relax and have confidence. After you do a few videos it will feel like nothing...it will get easier. I'm now doing face to face "class room style videos" for my new product and I'm not nervous at all.

    I also feel that as long as your content is solid, it doesn't matter if you seem nervous on video. If anything, it will "humanize" you in your customer's eyes. Not increase refunds.

    People can actually relate to you more if they see you have flaws.

    With all of the products I have done that contain video were I was nervous...my refund rates never went above 7%...so I dont think it matters.

    Just relax and you will do great videos...caffeine helps too.

    Good luck!
    -Peter
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  • Profile picture of the author webpromotions
    As long as the content is good, I don't really see the problem.

    And based on your initial description, that sounds like stammering, not stuttering.

    Bob Newhart made a very good living with his trademark stammering.
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  • Profile picture of the author GuerrillaIM
    I'd rather listen to a stuttering person who gets to the point than someone who speaks clear waffle.
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  • Profile picture of the author darthdeus
    I wouldn't really care if the content is worth it. As long as people can understand you well and it isn't very distracting, you should be fine.

    If you're getting nervous, try to do some breathing and meditation excercises, they can really calm you down. In a nutshell, breath in with your nose for 3-5 seconds, hold it for 3-5 seconds, breathe out for 3-5 seconds through your mouth ... do this couple times and the nervousness is gone

    Talking slowly also helps a lot ... people won't mind as long as the words you say are valuable. It might actually increase their attention.

    Good luck with your product.
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  • Profile picture of the author RegalWeb
    Yeah. Fiverr boasts of competent voice overs. You can hire one for only $5 there.
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  • Profile picture of the author mathmo
    I would say it does matter.

    Here are a few tips

    1) SLOW DOWN, often this makes a big improvement (I'd know, I used to stutter a lot!)

    2) RELAX! Go for a run before, or enjoy some nice music beforehand so you are a calm mood

    3) Release it as an ebook instead of an audiobook? If possible. Although doing BOTH is ideal

    4) Get a friend to do it! Or otherwise outsource it, heaps of sites out there. Pick one.
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