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Affiliates and refunds

by alexts
7 replies
Do I still have an obligation to pay affiliates even if buyer decided to request a refund
#affiliates #refunds
  • Profile picture of the author Andy Fletcher
    Definitely not. If the customer requests a refund the sale effectively never happened.
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    • Profile picture of the author alexts
      Originally Posted by Andy Fletcher View Post

      Definitely not. If the customer requests a refund the sale effectively never happened.
      I am in tough situation. I have already paid an affilaite via paypal mass payment before customer requested a refund.
      Is it ethical to email an affiliate and request money back?
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      • Profile picture of the author Andy Fletcher
        Originally Posted by alexts View Post

        I am in tough situation. I have already paid an affilaite via paypal mass payment before customer requested a refund.
        Is it ethical to email an affiliate and request money back?
        It's a tough call. I certainly wouldn't be offended if you emailed me like that but I know some would. They may also decide to ignore you.

        Your best bet would probably be to with hold future earnings rather than attempting to reclaim these.
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  • Profile picture of the author Mark Brian
    If you do affiliate payments on your own, it's your call.
    In my opinion you can leave the money to the affiliate if he is doing you good money anyway. If you think it happens more often, then I think it's time to take it back.

    PS. If you do it in Clickbank, I believe they handle that by holding a certain amount for refunds.
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    • Profile picture of the author alexts
      Originally Posted by Mark Brian View Post

      If you do affiliate payments on your own, it's your call.
      In my opinion you can leave the money to the affiliate if he is doing you good money anyway. If you think it happens more often, then I think it's time to take it back.

      PS. If you do it in Clickbank, I believe they handle that by holding a certain amount for refunds.
      thanks, I do it manually once a month
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  • Profile picture of the author Andy Fletcher
    Originally Posted by Chris Kent View Post

    You shouldn't pay out until the guarantee period is over, ideally.

    Otherwise you're inviting abuse.
    Or you can sell through a network like DigiResults where you have the ability to get the money back if the customer refunds. Best of both world
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