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Clickbank affiliates - the land of refund university

by EvcRo
12 replies
I'm extremely curious why i have 1 refund in 75 sales with my own sales on my own product and 8 refunds from 12 sales by clickbank "affiliates" that buy through their own link.

Is that the only thing clickbank is good for, getting things for free ?!

Until now the only difference between selling through clickbank and selling directly through paypal is that i'm making myself poorer, clickbank richer and some "affiliates" get freebies.
#affiliates #clickbank #land #refund #university
  • Profile picture of the author Matt.Lake
    That is annoying... I'm guessing you're in the IM / MMO niche? This happens less often in "real world" niches.

    The main beauty of Clickbank from a sellers perspective is being able to accept credit cards (much more professional than just Paypal) and the fact that there are a lot of good affiliates in the network.

    Do you have any good affiliates driving consistent sales? If so, then there's you're answer why to use Clickbank over Paypal.
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  • Profile picture of the author olapeju
    Why then should we be working tirelessly promoting products that may be refunded and get our commissions slashed?
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by EvcRo View Post

    I'm extremely curious why i have 1 refund in 75 sales with my own sales on my own product and 8 refunds from 12 sales by clickbank "affiliates" that buy through their own link.

    Is that the only thing clickbank is good for, getting things for free ?!
    Clearly not, as you've discovered yourself, having had only 1 refund from 75 sales of your own product there.

    The bad news is that there are forums in which people recommend buying through your own affiliate-link and then refunding, as a way of getting free products. The good news is that if people do this more than very occasionally, Clickbank does ban them.

    Originally Posted by EvcRo View Post

    Until now the only difference between selling through clickbank and selling directly through paypal is that i'm making myself poorer, clickbank richer and some "affiliates" get freebies.
    It may be that Clickbank's useless to you, if you're not attracting genuine affiliates who make genuine sales of your product. How have you been trying to do that, though? (You can't attract them simply by listing the product there, you know?).
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    • Profile picture of the author sal64
      One major reason why I have moved away from CB.

      And everything is auto refund these days with them.

      Ironically I set up a duplicate site just for CB and got 100% refunds from affiliate sales. Yet on my main site using paypal, I hardly get 2% refunds.

      I guess you gotta have the balls to make the affiliate program available to only people who purchase the product.

      They can still refund, but may not be as inclined to pay more up front.

      Who knows...

      I remember one guy kept buying my product at full price then refunding it on the last day. I suspect he was clocking up frequent flyer miles.
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      • Profile picture of the author deertrail
        The point I keep trying to drill in is that the scalability that ClickBank's platform provides is more than worth the higher refund rates and other annoyances.

        Guess what happens when you decide to be "okay" with 5%-10% refund rates and focus your time, energy and heart instead on creating and marketing the best products you can?

        You make more money!

        -Bryan
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      • Profile picture of the author Raydal
        Originally Posted by sal64 View Post

        One major reason why I have moved away from CB.

        And everything is auto refund these days with them.

        Ironically I set up a duplicate site just for CB and got 100% refunds from affiliate sales. Yet on my main site using paypal, I hardly get 2% refunds.

        I guess you gotta have the balls to make the affiliate program available to only people who purchase the product.

        They can still refund, but may not be as inclined to pay more up front.

        Who knows...

        I remember one guy kept buying my product at full price then refunding it on the last day. I suspect he was clocking up frequent flyer miles.

        My experience has been pretty much the same. ClickBank refunds
        are 90% more than Paypal refunds. This is more than coincidence.

        -Ray Edwards
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        • Profile picture of the author Christophe Young
          Hm, I haven't had more refunds through Clickbank at all.

          I'm wondering if those that do are in the IM niche.
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          • Profile picture of the author ShaunAllen
            Originally Posted by Christophe Young View Post

            Hm, I haven't had more refunds through Clickbank at all.

            I'm wondering if those that do are in the IM niche.
            I would say it's definitely lower out of the IM niche but I've promoted the top 2 fitness products on Clickbank and I've had a lot of refunds.

            The thing that is interesting is that they really are good products. I just think people panic when they buy a weight loss or muscle building ebook for $97 and want the money back.
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  • Profile picture of the author Dan Bainbridge
    It's also probably likely that if your product was listed on just Paypal that these 8 people who bought and refunded probably just would of never bought in the first place.

    So optimistically, even with the refunds you can say that Clickbank brought you 4 extra sales you wouldnt of had on just Paypal, and of course your future potential to recruit more affiliates and make more sales on Clickbank is limitless, whereas on Paypal.. not so limitless..
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  • Profile picture of the author CarloD.
    You could always have your content within a member site instead of a downloadable format, That way if they refund they can't take the material with them, unless the copy everything and organize it themself.

    I am about to throw my product on clickbank, however it's more like a software...so I build licensing into it, that way it's locked to a domain, if they refund I give them 60 days or whatever, then disable the license.
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  • Profile picture of the author SPMassie
    Refunds are a part of the IM game. Some people are scammers you just have to deal with it
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