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When you work I sleep

by Quilst
16 replies
And when you sleep I work.

Most of you guys are from US and in order for me to service you I need to stay awake for long hours into the night. I see this because posts start to thrive in the evening and all the best respectable warriors appear on the forum.

What can a guy do?
#sleep #work
  • Profile picture of the author Tim Dixon
    I hear you Quilst !!

    Being in the UK I suffer the same problem.
    A lot of my customers are based in the US so I quite often have some very late nights (such as now!)

    Tim
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    • Profile picture of the author Quilst
      Originally Posted by Tim Dixon View Post

      I hear you Quilst !!

      Being in the UK I suffer the same problem.
      A lot of my customers are based in the US so I quite often have some very late nights (such as now!)

      Tim
      Exactly my point. It is 1 PM at Croatia and people are just starting to show up :/
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      • Profile picture of the author Dixiebelle
        It looks like you both will have to start sleeping during the day, and working at night.

        Dixie
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  • Profile picture of the author sudarshanwagh
    Banned
    [DELETED]
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    • Profile picture of the author Neil Morgan
      In my experience, most customers don't expect you to be available 365 x 24 x 7. After all, they're not available 365 x 24 x 7 for their customers.

      In other words, people understand that you're not a robot.

      Sure, you can offer more (but maybe not better) service if you never sleep. No-one really expects you to do that.

      Be realistic. Be reasonable. Set expectations.

      Offer great service when you're working and tell people when they can expect a response when you're not.

      You'll find that the vast majority of people respect your choices.

      Cheers,

      Neil
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      • Profile picture of the author Tom B
        Banned
        Help Desk, email, forum


        You can let your customers know that you are in a different time zone and will be answering support issues during particular hours.


        I have never had a problem with my international customers.
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  • Profile picture of the author warriorprocessing
    Make sure you have a full pot of coffee.
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  • Profile picture of the author Frank Ayres
    I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by SpudDS View Post

      I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!

      Sometimes it happens a lot faster.
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    • Profile picture of the author Neil Morgan
      I am in UK and once before i went to bed got up 8 hours later, checked my email and someone had bought a product, emailed to say they couldn't download it, mailed again and said if i didn't sort it they would start a Paypal dispute, Started a dispute and escalated it to a claim, all while i was in bed asleep!
      Some people just panic, thinking they've been ripped off.

      Maybe put a message on your order page explaining how to contact you if they have a problem ordering and when you'll respond.

      It's all about setting expectations.

      Cheers,

      Neil
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      • Profile picture of the author Greg Cooksley
        Originally Posted by Neil Morgan View Post

        Some people just panic, thinking they've
        been ripped off.

        Maybe put a message on your order page explaining how to contact
        you if they have a problem ordering and when you'll respond.

        It's all about setting expectations.

        Cheers,

        Neil

        Hey Neil,

        You hit the nail on the head.....

        SET EXPECTATIONS......

        People do panic when things aren't explained properly upfront...

        When they clearly understand that you will respond in a certain
        timeframe the anxiety is removed....

        Then when you get back to them earlier than expected, you are
        over-delivering....

        Regards

        Greg
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  • Profile picture of the author mudmat
    So the Magic Formula is:

    Set Expectations And Then Overdeliver!

    Hmm.. I never really think of that. I learn something new today.
    Thanks guys!
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  • Profile picture of the author ofir
    Banned
    Quilst you are right.
    But in order to succeed a sacrifice must be taken.
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    • Profile picture of the author Talltom1
      You know, I could take a contrarian point of view, and suggest that all of you warriors in Australia, and the UK for example become exalted gurus, and leave us Americans wondering how early we need to get up in order to exchange electrons with you!!!!!
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      • Profile picture of the author Tim Dixon
        Originally Posted by Talltom1 View Post

        You know, I could take a contrarian point of view, and suggest that all of you warriors in Australia, and the UK for example become exalted gurus, and leave us Americans wondering how early we need to get up in order to exchange electrons with you!!!!!
        Yeh! That's what we need to do !!!!

        For me it's not so much about the support side of things (I have a support desk etc.) but it's just that a lot of the people I like to communicate with often don't come online to talk to or do business with untill what is quite late in the evening for me.

        But it's been that way for years and is way of life for me now, so not too much of a hardship !

        Tim
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  • Profile picture of the author Quilst
    Talking about sleep and work I am ready to work something for the warriors
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  • Profile picture of the author jedz
    Banned
    I feel for you man. I'm also working during night time, at the moment I finally made some adjustments and it goes well for me now. I just need to drink coffee and sleep one hour (doing this in my break time) that would bring my energy back and be proactive in my job.
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