Survey : which is most important?

Mike Hlatky

16 years ago

The product itself?

Although I probably would never buy a product unless it was in a good price range and have a good sales letter.

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1 reply

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CrhisD 16 years ago

Originally Posted by Mike Hlatky

The product itself?

Although I probably would never buy a product unless it was in a good price range and have a good sales letter.

Interesting. So a product must not only be good, but have a good sales letter. I'm learning something here, thanks
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John Lenaghan

16 years ago

Originally Posted by CrhisD

Which (if any) of the following about a product is most important to you ?

(1) Price

(2) After-sales service

(3) Documentation (manuals etc.)

(4) 24x7 contactability (live online chat etc.)

Thanks

Assuming the product is actually good (which is the most important thing to me

) these would qualify in the following order:

1. Documentation
2. After-sales service
3. Price
4. 24x7 contactability

If the documentation is good, the after sales service won't be as critical. The price needs to be in line with what's being offered, but a high price doesn't automatically disqualify me from buying. And 24/7 contactability isn't important, as long as I get responses in a reasonable time (within 1 business day or thereabouts) assuming that it isn't some kind of mission-critical service like hosting.

John

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JDArchitecture 16 years ago

It all depends on the type of product.
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CrhisD

16 years ago

Originally Posted by nichescape

Assuming the product is actually good (which is the most important thing to me

) these would qualify in the following order:

1. Documentation
2. After-sales service
3. Price
4. 24x7 contactability

If the documentation is good, the after sales service won't be as critical. The price needs to be in line with what's being offered, but a high price doesn't automatically disqualify me from buying. And 24/7 contactability isn't important, as long as I get responses in a reasonable time (within 1 business day or thereabouts) assuming that it isn't some kind of mission-critical service like hosting.

John

Thanks, I'm beginning to see that different people have different ideas about what is most important.

Thanks

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imarketed93874

Banned 16 years ago

[DELETED]

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CrhisD 16 years ago

Originally Posted by imarketed93874

I think price is. I like to get everything as cheap as I can

So you're not that worried about documentation or service as long as it's cheap?
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Richard Van 16 years ago

Originally Posted by imarketed93874

I think price is. I like to get everything as cheap as I can

So what If I have product X and it's great and really works but isn't cheap and product Y which is crap but cheap. What do you buy?

I can't seriously believe that price can possibly come before quality of the product. Surely, or have I been under a stone, the quality of the product should be dictating what you're prepared to pay for something?
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Hoodyy

16 years ago

The quality of the product is the most important thing.

Here's a tip:

For your first product in your sales funnel create a high quality product for a very low price so your customers feel like they're getting extremely good value. You then have happy customers that will be more likely to buy higher priced products from you in the future.

Matt

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1 reply

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CrhisD

16 years ago

Originally Posted by Hoodyy

The quality of the product is the most important thing.

Here's a tip:

For your first product in your sales funnel create a high quality product for a very low price so your customers feel like they're getting extremely good value. You then have happy customers that will be more likely to buy higher priced products from you in the future.

Matt

The problem with quality is that it's subjective (it means different things to different people.) I'm really suprised to find out people value things like sales letters and documentation, which is a good thing because I guess you always want to give people what they want (and not what you want.)

Thanks
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flowbee77 16 years ago

Product, product, product.
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powerspike

16 years ago

if you are after a long term business, quality of the product. if it's a good product, people will spreed the word.

Back that up with service and some marketing and you'll have a killer product on the loose =)

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tpw

16 years ago

1-2-3 yes. #4 is unnecessary.

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CrhisD 16 years ago

Originally Posted by tpw

1-2-3 yes. #4 is unnecessary.

Even for website hosting?
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- tpw 16 years ago
  
  Originally Posted by CrhisD
  
  Even for website hosting?
  
  I'd say yes. My web hosting company usually responds in 2-12 hours, depending on their work load.
  
  Smaller companies tend to run support during daylight U.S. hours only. Consider paypal... Do they offer 24-hour support? No.
  
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dave147

16 years ago

Price, support, and product quality.

Thanks

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Michelle Adams

16 years ago

Number one is that the product does what it's supposed to do. Following on from that would be support then price.

I like the idea of 24/7 live chat, particularly if it's hosting you're referring to.

Thanks

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sbucciarel

Banned 16 years ago

Originally Posted by CrhisD

Which (if any) of the following about a product is most important to you ?

(1) Price

(2) After-sales service

(3) Documentation (manuals etc.)

(4) 24x7 contactability (live online chat etc.)

Thanks

The product is most important. 24x7 contactability? - unfortunately, too many customers expect that.

Price is relevant only in regards to the product. Who wants a cheap product that is worthless?

After sales service? I'd rather not need it.

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1 reply

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merlincat

16 years ago

I'd say price, it has to be good value for money. So the product has to be good as well.

I always find an excuse to contact customer service and see how long it takes to reply etc (currently on day 4 of a product i'm intrested in!)

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Sarah S 16 years ago

The quality of the product is always the most important thing to me, but in all honestly, there are some great products out there that I just can't afford, amazing as they may be. For me, it has to be a combination of a product that offers great value, but where the price is also right. The other two things are great bonuses, but if I can afford the product and it gives me what I needed, then hopefully I'll be all set to do the rest of it on my own.
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Richard Van

16 years ago

Originally Posted by merlincat

I'd say price, it has to be good value for money. So the product has to be good as well.

I always find an excuse to contact customer service and see how long it takes to reply etc (currently on day 4 of a product i'm intrested in!)

Hang on a second.

You look at the price first then test out customer support for up to 4 days?

When abouts do you see if the products any good or of any value to you?

Either it's after this process above which is very odd to me, or its the first thing you see in which case price can't be the first factor you use to determine whether to buy something. By seeing if somethings good value for money you must be looking at the quality of documentation/product before you look at the price.

Thanks

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Big__Lebowski

16 years ago

(1) Price - 60%

(2) After-sales service - 10%

(3) Documentation (manuals etc.) - 20%

(4) 24x7 contactability - 10%

imho

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Richard Van 16 years ago

Originally Posted by Big__Lebowski

(1) Price - 60%

(2) After-sales service - 10%

(3) Documentation (manuals etc.) - 20%

(4) 24x7 contactability - 10%

imho

This is a serious question but obviously it will never happen.

If I had a product that you knew would make you a million dollars and it was $7, you'd be getting excited about the fact it cost $7 not the effect it could have on your life?

Which (if any) of the following about a product is most important to you ?

So the price is more important than the product you're buying with it? You don't see any features and benefits, you just see the price first. Also more important to you overall, is the ability to ask questions after you've bought it, even in the middle of the night (????)
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Janice Sperry

16 years ago

1) Product quality
2) Customer service
3) Price

For some products I would put timely updates in #2

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JDArchitecture

16 years ago

I have re-read the OP five times to see if I was missing something.

Nope. I didn't miss a thing, so I have to ask how anyone can answer the question without knowing what the product is?

Originally Posted by CrhisD

Which (if any) of the following about a product is most important to you ?

(1) Price

Price is relative to quality, quantity & features. So, assuming you're comparing equivalent products, then price may be the most important... Or is it? Does reputation come into play? Known vs new? Ease of purchase?

(2) After-sales service

Not relevant for most products.

(3) Documentation (manuals etc.)

Not relevant for most products.

(4) 24x7 contactability (live online chat etc.)

Not relevant for most products.

It seems to me that CrhisD is concerned about a software product or online application. If so, this should have been stated.

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1 reply

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CrhisD

16 years ago

Originally Posted by JDArchitecture

I have re-read the OP five times to see if I was missing something.

Nope. I didn't miss a thing, so I have to ask how anyone can answer the question without knowing what the product is?

Price is relative to quality, quantity & features. So, assuming you're comparing equivalent products, then price may be the most important... Or is it? Does reputation come into play? Known vs new? Ease of purchase?

Not relevant for most products.

Not relevant for most products.

Not relevant for most products.

It seems to me that CrhisD is concerned about a software product or online application. If so, this should have been stated.

I hadn't thought about ease of purchase, thanks

Thanks

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Rezbi

16 years ago

Originally Posted by CrhisD

Which (if any) of the following about a product is most important to you ?

(1) Price

(2) After-sales service

(3) Documentation (manuals etc.)

(4) 24x7 contactability (live online chat etc.)

Thanks

All of them. But the first two are most important.

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John Wood

16 years ago

Assuming we talking about a product that is good I would probably say price first and then documentation but those two could easily swap around depending on how relevant the product was to my interests at the time.

If I was dying to learn about domain flipping right now and you showed me a quality domain flipping guide with good documentation then I would more willing to pay a higher price for it as opposed to some other type of niche guide.

Thanks

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Daniel Deegan

16 years ago

Everything on your list can be ass, but if it GETS ME THE RESULTS I WANT...then you have met my primary need.

Now if we assume it gets me the results I want, next would be good documentation, unless its a really easy to use product. Then I would say price (value) or accessibility. Much of this has to do with what the product does and how complex it is to use.

At least for me.

Thanks

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seoiwc2010

16 years ago

i think price most impotent think for a product bcoz when people ready spend some money for some product there they get know the worth of the product so only its my thought its wrong means update me....

meet you late....

Thanks

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deertrail

16 years ago

None of that stuff matters if it doesn't provide value.

Value delivered is #1.

-Bryan

Originally Posted by CrhisD

Which (if any) of the following about a product is most important to you ?

(1) Price

(2) After-sales service

(3) Documentation (manuals etc.)

(4) 24x7 contactability (live online chat etc.)

Thanks

Thanks

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WikiNoobie

16 years ago

For me, i choose after sales service and contactability is the most vital one. i used to buy a few product(big launches product). but where it comes to support, i wait until a few month for their response. now it been a year. wow... still no replies.

Thanks

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patricialin

16 years ago

It really depends on the type of product and the niche.

But in general, it has to be the quality of the product and i would say, the documentation and support are next in line of importance.

That's just my take.

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Devid Farah 16 years ago

I am assuming you are asking this question given that the product is high quality, the obviously most important factor. Given this, documentation/support are tied for most important in my book - if I can't figure out how to use it with the documentation, or if there is a bug of some kind, I (as a consumer) will be frustrated. And when I get frustrated, I want to be able to contact someone and get good support.

I would rank price as next most important, because if it isn't an appropriate price (preferably one that makes me feel like I'm getting a good deal) I won't buy it in the first place!
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- bradlean 16 years ago
  
  Just came across in this topic survey?
  
  Anyway, have you encountered AWSurvey?
  
  Is this true or not?
  
  I wouldn't also say that this is a scam just because it's free.
  
  I would only say scam if they say it's free then later on ask you for a money.
  
  does AWSurvey is true or not?
  
  Thanks
  
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digichik

16 years ago

The quality of a product is the most important to me, after that:
1)Price - It 2010, have to watch the budget at times
2)Documentation - I don't like having to call or email for support
3)After sale support - Need to be able to access the help I need quickly, time is money
4)24x7 contact - Not needed, but nice if available, I work late into the night often

Thanks

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Survey : which is most important?

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