Be careful who you outsource your follow-up calls to...
Over the last two days, I have had numerous calls from a telemarketing firm in Las Vegas. No voicemails - just the same number showing up over and over on caller ID. I was out of the office at a conference the last two days, so didn't know I was getting these calls until I got back and saw them on caller ID.
A quick "G" search showed the company, what they did and some of the names they worked for, so I figured it was related to an IM product that I had purchased at some point.
Usually, calling and asking to be taken off the call list is not a problem, but this time the response was unbelievable.
The first person that answered the phone (after the third call - and the vm box was full, so you could not leave a msg), they answered with the generic 'corporate' office (always a good sign) and when I asked to be put on their do not call list, she just laughed and said that since I had bought something from them, they could call me as much as they wanted, and said she did not have to do anything about it. I told her to put a supervisor on the line - and she hung up.
I called back and on the third try(again), a guy answered. When I told him I wanted to be put on their do not call list because they had called me 12 times today alone - he said that was unusual as they usually tried to call at least 14 times.
Now, I have a pretty darned good sense of humor - but this guy was not trying to be funny - the tone was nasty and sarcastic, and again repeated that they could call as often as they wanted because I had bought something at some time from one of their clients.
This time, I hung up.
On their website, there is a list of marketers that use this company - I will not name the company here or give out their phone number - because this is a truly nasty group of people.
BUT - if you are a marketer that is using a service like this - no matter where they are located - you might want to call in and try to get placed on their DNC list and see how it is handled. If it was handled like this situation was tonight - you need to get another telemarketing company pronto.
I can promise you that I will NEVER buy anything from anyone listed on their site again.
This is EXACTLY the kind of stuff that the FTC lives for - and it definitely is NOT going to make me a lifelong customer.
Calling until you reach me is one thing - refusing to STOP call, that is another issue all together. And, even if you have the legal right to do so - as a sales tactic - it SUCKS!
Melody
A quick "G" search showed the company, what they did and some of the names they worked for, so I figured it was related to an IM product that I had purchased at some point.
Usually, calling and asking to be taken off the call list is not a problem, but this time the response was unbelievable.
The first person that answered the phone (after the third call - and the vm box was full, so you could not leave a msg), they answered with the generic 'corporate' office (always a good sign) and when I asked to be put on their do not call list, she just laughed and said that since I had bought something from them, they could call me as much as they wanted, and said she did not have to do anything about it. I told her to put a supervisor on the line - and she hung up.
I called back and on the third try(again), a guy answered. When I told him I wanted to be put on their do not call list because they had called me 12 times today alone - he said that was unusual as they usually tried to call at least 14 times.
Now, I have a pretty darned good sense of humor - but this guy was not trying to be funny - the tone was nasty and sarcastic, and again repeated that they could call as often as they wanted because I had bought something at some time from one of their clients.
This time, I hung up.
On their website, there is a list of marketers that use this company - I will not name the company here or give out their phone number - because this is a truly nasty group of people.
BUT - if you are a marketer that is using a service like this - no matter where they are located - you might want to call in and try to get placed on their DNC list and see how it is handled. If it was handled like this situation was tonight - you need to get another telemarketing company pronto.
I can promise you that I will NEVER buy anything from anyone listed on their site again.
This is EXACTLY the kind of stuff that the FTC lives for - and it definitely is NOT going to make me a lifelong customer.
Calling until you reach me is one thing - refusing to STOP call, that is another issue all together. And, even if you have the legal right to do so - as a sales tactic - it SUCKS!
Melody
Automation is the primary conduit to successful relaxation
Automation is the primary conduit to successful relaxation
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