Desperately Deceptive Email Subject Lines

53 replies
I'm an affiliate marketer and product owner who sells products
through an ARMY of affiliates. So I understand that it can be
difficult to even get your emails opened at times and that if
they are not opened, they cannot be read, and if they are
not read, they cannot make sales.


So, I understand the need to be creative at times, using things
like curiosity in subject lines.

However, I feel that when the subject lines are downright deceptive,
that's where the marketer crosses the line, and insults the
potential customer. I'm sure that to marketers where the
customer is "just a number" that doesn't matter.


One subject line that to me clearly crosses that line lately
is the one saying "You've Got A Sale" or "You've Made A Sale."

That subject line is crafted to mimic the sales notifications
that I get DOZENS of some days, and I do glance at many of them
because I want to make sure that orders are being properly
fulfilled, etc.

When I see that it's someone trying to trick me into opening
their email, it instantly lowers my opinion of them and their
marketing skills (or lack thereof).

It also causes me to make mental notes not to deal with them
in many cases. I can only assume that my customers... and your
customers make that same mental note... if they don't instantly
unsubscribe.

When I read my email, I look at the from column first. That
determines which emails I open first. I typically open emails
from names that I recognize first.

Next I read the subject lines, and those that actually tell
me what the email is about, or promises some clear benefit
to opening them.

I DO buy lots of products and services incidentally. I'm
constantly looking for things that will give me or my clients
"that slight edge." So I even buy a lot of stuff purely for
research. I just don't buy from people that I feel are too
deceptive.

I wonder if many fellow Warrior get those emails, and how you
honestly feel about them... and the marketers who use them.

Maybe they work. I don't know since I've resisted the temptation
to use them thus far.

Willie
#deceptive #desperately #email #lines #subject
  • Profile picture of the author tpw
    I ignore those emails that are obviously deceptive too.

    Interestingly, I think that Matt Cutts thread clearly shows that even if they open your message, there is no guarantee that they will read everything in the message that you want them to read....

    Even when you preface the really important things with, "Pay close attention to this" in bold print.
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    • Profile picture of the author Willie Crawford
      Originally Posted by tpw View Post

      I ignore those emails that are obviously deceptive too.
      The danger in ignoring those emails is that it could be notification
      of a rare order that somehow fell through the cracks, or hit some
      type of spam filter, and could create problems with the customer
      or your payment processor.

      I'm sure that that is rare, and ALL of my sites should have links
      to my help desk, but it's just one of those little things that I
      makes me feel obligated to glance at the email.

      If it's obviously not a sale notification, then I do delete them,
      and I often unsubscribe from that list.

      Willie
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      • Profile picture of the author tpw
        Originally Posted by Willie Crawford View Post

        The danger in ignoring those emails is that it could be notification
        of a rare order that somehow fell through the cracks, or hit some
        type of spam filter, and could create problems with the customer
        or your payment processor.

        I'm sure that that is rare, and ALL of my sites should have links
        to my help desk, but it's just one of those little things that I
        makes me feel obligated to glance at the email.

        If it's obviously not a sale notification, then I do delete them,
        and I often unsubscribe from that list.

        Willie

        Let me clarify...

        I only have 2-3 pay email addresses. If they come in on those accounts, I do check it at least -- looking first at sender, then at the overview.

        If they come in on any of my dozens of other emails addresses, that go straight to the bin.

        Unfortunately, most of the people pulling that crap are not sending me email because I am on their list. I never asked to be on, so I cannot ask off.
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  • Profile picture of the author Wealthyclark
    It doesn't make much sense to me, it seems that you would lose all trust using these tactics. On the other hand I guess it works for some, thats why they use it.

    Creativity is a much harder art to master than deception.
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    • Profile picture of the author tpw
      Originally Posted by Wealthyclark View Post

      It doesn't make much sense to me, it seems that you would lose all trust using these tactics. On the other hand I guess it works for some, thats why they use it.

      Creativity is a much harder art to master than deception.

      People who are looking for fast cash don't worry about trust. They see every email as an individual sales opportunity, rather than the foundation of a business...
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      • Profile picture of the author SingerRinging
        Sometimes, you can reply to those deceptive emails with a real legitimate offer. I'll take advantage of the opportunity to communicate. However, if I feel insulted by something that is obviously deceptive, I delete it and move on. Deceit doesn't work well. And never pays off in the long run, sometimes, not even in the "short-run!"
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    • Profile picture of the author Willie Crawford
      Originally Posted by Wealthyclark View Post

      It doesn't make much sense to me, it seems that you would lose all trust using these tactics. On the other hand I guess it works for some, thats why they use it.

      Creativity is a much harder art to master than deception.
      Creativity is harder to master, but can be developed, and once you
      do cultivate it, it can really give you an advantage in the marketplace.
      Those taking the shortcuts usually don't last

      Willie
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  • Profile picture of the author Bruce NewMedia
    I've gotten a couple of the "You've Made a Sale" ones lately too.

    Its too bad marketers think this BS doesn't affect them, because in my book, it does.
    If I am on their list, I usually 'unsubscribe' at that moment.
    _____
    Bruce
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  • Profile picture of the author Andyhenry
    Hey Willie,

    Merry Xmas.

    I hate those deceptive emails - they are the best way for someone to ensure I never buy anything from them or do business with them.

    Andy
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    • Profile picture of the author Willie Crawford
      Originally Posted by Andyhenry View Post

      Hey Willie,

      Merry Xmas.

      I hate those deceptive emails - they are the best way for someone to ensure I never buy anything from them or do business with them.

      Andy
      Merry Christmas Andy.

      It's actually good to see that I'm not the only one who feels the
      same way about those emails.

      I see them so often that I was asking myself "what am I missing
      or is it just that those marketers don't get it!"

      I do see it as a sign of desperation

      Willie
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      • Profile picture of the author JimmyBalcum
        Originally Posted by Willie Crawford View Post

        It's actually good to see that I'm not the only one who feels the
        same way about those emails.

        I see them so often that I was asking myself "what am I missing
        or is it just that those marketers don't get it!"

        I do see it as a sign of desperation

        Willie
        Desperation indeed, but also I see lack of training/mentoring as well.
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  • Profile picture of the author DivaOnline
    Since I have yet to make money with affiliate marketing, I think my feelings would be hurt to see a subject like this only to read further and find out its just someone else trying to get my money.
    "Unsubscribe" would be the next click I make for sure!
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  • Profile picture of the author kindsvater
    Those emails almost always result in my unsubscribing from the list. Since that type of subject line if often used by someone pimping a product, and that is all the list has degraded to, it's no loss.
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  • Profile picture of the author wallstr33t
    Banned
    [DELETED]
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    • Profile picture of the author Willie Crawford
      Originally Posted by wallstr33t View Post

      Appreciate your effort in putting your thoughts here. Subjects of emails are the heart of Email marketing indeed. No offense...
      I agree. They are the headline that need to work first... and somewhat
      set the proper mood and expectation for the rest of the email.

      Unlike most advertising though the FROM is also very significant,
      and should not be overlooked by the marketer. I often glance at
      emails and can't determine WHO they are from. Those get
      instantly deleted unless I am just bored.

      Willie
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      • Profile picture of the author John Lenaghan
        I agree - I don't like those emails either. But as someone already mentioned, a large percentage of them don't come from people whose lists I actually opted into.

        I think in many cases they're not sent to be deliberately deceptive, but because someone has learned that "trick" somewhere, even if it's just from watching other people's emails that hit their own inbox.

        I'm sure it would increase the open rate considerably, but I have my doubts that would translate into clicks and purchases (unless you count the unsubscribe link as a click ).

        If you watch your inbox, you can see these trends every now and then, when some tactic becomes popular. "Bad News" is another email subject that seems to come into vogue again every few months.

        Maybe I'm just old-fashioned (or naive ) but I prefer to use subject lines that actually give my readers some clue as to what they're going to find when they read the email. If they don't open it because the subject line doesn't grab their interest, chances are the offer (if there is one) wouldn't have hit the mark with them either.

        John
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  • Profile picture of the author makingiants
    Again, Willie with the great advice!
    Stop it- you're making us lesser beings look bad (smile)

    Lying in advertising?
    That's a very new concept.

    It's probably the 2nd oldest profession.

    Truth does set all free, so give real truth in your
    advertising.

    Happy holidays, Willie. I hope you do well in this internet marketing
    thing (smile)!

    Vince aka makingiants
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  • Profile picture of the author Willie Crawford
    There's another thread on the forum where the person has the
    same basic complaint, BUT they like being on the marketer's list.

    They get value from most of the emails they get from the
    marketer and are just confused by the deceptiveness.

    That tells me that a lot of marketers, who perhaps don't know
    any better, are making that mistake.

    However, I also see it used by those adhering to the "churn
    and burn" mentality. They view subscribers as on dozens of
    list anyway, and don't see pissing you off... and losing you as
    a subscriber as a big loss.

    I'm certain that this is not a new issue.

    I DO feel that it's important to bring up for newer marketers
    just learning email marketing... in hopes that they will choose
    a different path... or at least know how their subscribers and
    customers really feel.

    Willie
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  • Profile picture of the author JohnMcCabe
    Haven't read the other replies yet, but here goes...

    Some headlines kind of skirt the edge, and if the sender is someone who has built up some goodwill with me, I'm willing to grant the occasional pass.

    On the other hand, blatant trickery like you describe is insulting to my intelligence. And I don't buy from people who insult me. I don't listen to people who insult me. I certainly don't allow people who insult me into my inner sanctum, be it my home or my inbox...
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  • Profile picture of the author DennisM
    Willie,

    What really chaps me is the "RE" in the subject line. It makes the e-mail appear as if the marketer is replying back to an e-mail I previously sent. There's one very well known marketer that does that but I won't call him out. LOL

    Another trick I hate is something like "Download Link" or "Open for download intructions". Then you open the e-mail and yes, there's a download link alright at the PayPal payment page. LOL

    Dennis
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    • Profile picture of the author Willie Crawford
      Originally Posted by DennisM View Post


      Another trick I hate is something like "Download Link" or "Open for download intructions". Then you open the e-mail and yes, there's a download link alright at the PayPal payment page. LOL

      Dennis
      I haven't seen that one. I have seen it used with free giveaways
      though, and I choose not to even use it there because it strikes me
      as skirting the edge too much.

      I'm not saying that I haven't skirted the edge, only that marketers
      really need to think things through, and I get the feeling that many
      of them don't!

      Willie
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  • Profile picture of the author paulie888
    It's really annoying when they disguise a marketing email as an official one with these payment notification or transaction ID type titles. I have learned to ignore them, but you're absolutely right, this could very easily cause us to ignore actual official email that we need to attend to.

    It has happened to me before, so now I just try to weed out these unethical marketers by unsubscribing from their lists.
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  • Profile picture of the author Marvin Johnston
    Originally Posted by Willie Crawford View Post

    However, I feel that when the subject lines are downright deceptive, that's where the marketer crosses the line, and insults the potential customer. I'm sure that to marketers where the
    customer is "just a number" that doesn't matter.
    I couldn't agree more with your statement! These types of deception seem to be getting more frequent ... the one I just got from WordPress Direct was:

    Your software made $384,481.97

    Other deceptive headlines from the past include:

    Justin Blake - ... Congrats - another sale
    Justin Blake - ... Confirmed: Your First Sale online.
    Justin Blake - ... Deposit Notification: $6,911.01 Cash Advance
    Andrew Fox - marvin, your owed $608.37 Clickbank commission
    Jason Parker - Order Confirmation
    Jason Parker - Download Your Commissions now
    Matt Bacak - Notification of payment received.
    Matt Bacak - You've got cash!

    and quite a few more. I might allow it a couple of times, but I've learned to unsubscribe from those marketers that feel the need to put out that kind of BS.

    One thing I notice is they seem to be used mostly by the "B" players in IM. Or maybe only used by the "A" players once, probably for testing purposes.

    But that said, I think those types of misleading headlines also increase the perception that the IM folks are crooks. Or that the practice is okay. Somehow, I fail to see how that helps the IM marketplace.

    I might add that I found the headlines mostly fascinating as I went back through my back IM emails.

    Marvin
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  • Profile picture of the author Chris Donne
    100% agree and its the quickest way i think to get an unsubscribe, I think and this serves me well that keep sending quality content, with a very subtle pitch every 3-4 mails, i get very good open rates, the first line in the actual message is a major factor in open rates
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  • Profile picture of the author makingiants
    What about these:
    "Steal My [blankety-blank] Before I Take It Down, Marvin!"
    or

    "[Name], People Are P&%^$ed!"

    Would these cause you to unsubscribe?
    Myself, not necessarily....
    Vince aka makingiants
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    • Profile picture of the author Marvin Johnston
      Originally Posted by makingiants View Post

      What about these:
      "Steal My [blankety-blank] Before I Take It Down, Marvin!"
      or

      "[Name], People Are P&%^!"

      Would these cause you to unsubscribe?
      Myself, not necessarily....
      Vince aka makingiants
      I don't consider those headlines to be deceptive per se, so no, I wouldn't unsubscribe from those ... at least for that reason.

      My basic criteria for unsubscribing is when deceptive headlines become standard procedure.

      Other than that, they make great swipe file material .

      Marvin
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      • Profile picture of the author pappyy3
        Hey ... I also get these kinds of emails adressed to Marvin ---- and my name isn't Marvin (no disrepect intended).

        Makes me laugh ... and oh yeah ..unsubscribe
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    • Profile picture of the author Willie Crawford
      Originally Posted by makingiants View Post

      What about these:
      "Steal My [blankety-blank] Before I Take It Down, Marvin!"
      or

      "[Name], People Are P&%^$ed!"

      Would these cause you to unsubscribe?
      Myself, not necessarily....
      Vince aka makingiants
      I don't personally consider those deceptive.

      Willie
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  • Profile picture of the author perpetualmike
    When I got my first "you've made a sale" email, I was so excited that I
    finally made a sale.

    Really bummed out when I saw it was a sales pitch.

    Replied to some of them with "you've got a sale"

    How do you like it?
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    • Profile picture of the author mywebwork
      Originally Posted by perpetualmike View Post

      When I got my first "you've made a sale" email, I was so excited that I
      finally made a sale.

      Really bummed out when I saw it was a sales pitch.

      Replied to some of them with "you've got a sale"

      How do you like it?
      Actually the correct reply would be "you've lost a potential customer", followed by an unsubscribe. I've done this consistently to every one of these deceptive e-mails.

      There is no logic whatsoever for anyone to send nonsense like this, and I'd be very surprised if these messages resulted in even a single sale.

      - Experienced users will recognize it instantly as as deception tactic, so all your credibility with them goes out the window.

      - Inexperienced users get excited to see these messages and then are disappointed and angry when they realize that they aren't any richer than they were before they opened it.

      - And in both cases the sender is (correctly) branded as someone who make false statements in their advertising copy. So it's likely that whatever they are really selling is just as much of a scam as the mail advertising it was.

      Glad to see that I'm not the only one who takes issue with these messages.

      Happy Holidays everyone.

      Bill
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  • Profile picture of the author sitefurnace
    As the IM niche gets more saturated, pele are going to new depths to make sales. My 'newsletter account' is becoming a joke. Sad desperate people all trying to con you. Even 'guru' marketers are doing it. Pathetic

    This is what really puts me off email marketing. Everyone says 'the moneys in the list' really, you mean a list is the way to spam people!

    'inward' marketing is the new way forward, let people find you. They will be pre qualified and rest to interact. 'outward marketing' is rapidly loosing favour in my eyes (opinion)

    They remind me of door to door salesmen.
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  • Profile picture of the author 82ana
    This might comes as a surprise but...
    It was a real shocker for me...
    As you may already know...
    Well, I've got news for you...
    Let me explain...
    And best of all...
    In fact...
    Here's your bottom line...
    Now, I know what you're thinking...
    I stumbled upon the solution...
    I can promise you the same results...
    Don't be afraid of success...
    It would mean a lot to me, if...
    Take a deep breathe and relax...
    The answer is yes...
    Do yourself a favor...
    Think about it...
    =========
    Enjoy.
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  • Profile picture of the author Steven Fullman
    It's stuff like that which makes us -- in the eyes of rest of the world -- seem like money-grabbing spamming shysters.
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    • Profile picture of the author Willie Crawford
      Originally Posted by Steven Fullman View Post

      It's stuff like that which makes us -- in the eyes of rest of the world -- seem like money-grabbing spamming shysters.
      Yes, it is although that also has to make you wonder if similar things
      don't happen in other niches.

      Willie
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      • Profile picture of the author Steven Fullman
        Originally Posted by Willie Crawford View Post

        Yes, it is although that also has to make you wonder if similar things
        don't happen in other niches.

        Willie
        Probably Willie, although -- like you -- I'm in a number of niches, but I don't see the same blatant disregard for decency elsewhere.
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    • Profile picture of the author paulie888
      Originally Posted by Steven Fullman View Post

      It's stuff like that which makes us -- in the eyes of rest of the world -- seem like money-grabbing spamming shysters.
      Similarly deceptive practices are very commonplace in the direct mail industry as well, where they try to pass off a marketing piece as an "official" letter of some sort.
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      • Profile picture of the author Steven Fullman
        Originally Posted by paulie888 View Post

        Similarly deceptive practices are very commonplace in the direct mail industry as well, where they try to pass off a marketing piece as an "official" letter of some sort.
        That's very true.

        I guess I just ignore them...and by that definition, I (and everyone else) should ignore my previous replies!



        Cheers Paulie...a real lesson learned.


        Steve
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  • Profile picture of the author MillionaireStudio
    Funnily enough, half the emails I get tell me I have a sale but I never open them. I would never use such tactics in emailing my subscribers, but find that simply using their name in my email subject usually doubles the amount of views.
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    • Profile picture of the author paulie888
      Originally Posted by MillionaireStudio View Post

      Funnily enough, half the emails I get tell me I have a sale but I never open them. I would never use such tactics in emailing my subscribers, but find that simply using their name in my email subject usually doubles the amount of views.
      Well, it's obvious that these marketers are only thinking of short-term sales, and I very much doubt that they care for and/or are thinking about retaining long-term subscribers.
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  • Profile picture of the author BeeJay
    'You made a sale!'.

    First line is invariably 'That's what you'll be hearing when you get your copy of blah blah blah'.

    If I get this from the person whos list I am on, unless I know they usually provide mad value the only reason I open the email is to find the unsubscribe button.

    Maybe it works, I don't know - based on my reaction to it I haven't tried it out.

    I had a little think about why it is that particular angle evokes the response it does (from the posts above it's clearly pushing some buttons). In the end I figured I could rationalise it a bunch of ways but it would mainly be bs to cover up the real reason - emails like that hurt my ego.

    Yup, I reckon its as simple as that. Part of me just doesn't want to be the type of subscriber that is going to get my panties wet over my list-masters mimickry of a sale confirmation email.

    I think it also feels objectionable because it capitalises on that little bit of hope that whatever it is they are flogging might help make the difference, which is an interesting dichotomy for internet marketers because that is, in fact, the precise trigger point we try to find in our prospects.

    Perhaps that's it, that to even consider clicking that link kinda validates said list-masters perception that I must be half way stupid not to see this as a marketers ploy, or why the heck would they send me an email like that?

    Perhaps that means there is a problem with my ego, not the email?

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  • Profile picture of the author wolfweb
    I take offense to these types of subject lines.
    I unsubscribe from the list immediately.
    I'm surprised by some of the familiar names that have sent them to me.
    I question their scruples and will no longer buy from them or take their recommendations.
    I'm glad to see that others are doing the same.

    Kim
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    • Profile picture of the author paulie888
      Originally Posted by wolfweb View Post

      I take offense to these types of subject lines.
      I unsubscribe from the list immediately.
      I'm surprised by some of the familiar names that have sent them to me.
      I question their scruples and will no longer buy from them or take their recommendations.
      I'm glad to see that others are doing the same.

      Kim
      Kim, this really shouldn't be a surprise, as more and more marketers are taking a "churn and burn" type approach to their email marketing. Ultimately, many marketers are only concerned with the overall profitability of their email lists, and as long as their lead acquisition cost is lower than the revenue generated per lead, then they're happy and satisfied.

      Paul
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  • Profile picture of the author Onash
    I too have had some well known marketers use such misleading headlines.....pretty sad.

    But now I keep a copy of the well crafted ones (non deceitful) for my own use
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    • Profile picture of the author REHughes
      Willie,

      Just to chime in here-

      I personally despise these types of tactics. IF I subscribe to someone's list, I do it because I think they have something of value to provide. And, I must admit, I have been on many lists.

      However, when I start getting e-mails with this type of subject line, I realize that they are just another face in the crowd. They are NOT usually a person I want to learn from.

      Here's why - if I am looking to LEARN, that means there are areas I possibly have no or little knowledge in, which means that I may well be swayed by their opinion. That is likely why I followed them in the first place.

      So, if I start getting e-mails with ridiculous subject lines like these, or like - Here's The Information You Requested - then I will likely believe that this practice is ok.

      And if I believe this, how many more lies or dirty or deceptive tactics will they teach me before I realize different?

      So, honestly, I really only NEED a handful of experienced marketers to follow - more than that simply becomes a distraction.

      So, when I get these, it's bye-bye birdie for me.

      I don't care how much good content they have given. I want to associate with those who have pretty much the same ethics or whatever that I have.

      And that also includes those who promote a bunch of trash like we have been seeing lately.

      I cut about 8 or 10 top marketers just last week because of ONE promotion - no need to say more.

      Keep it honest. I can sleep at night that way.

      JMHO

      Robert
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  • Profile picture of the author Giani
    Deceptive emails may work once in while, but you loose your list.
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  • Profile picture of the author martinkeens
    If you're as sick of these emails as I am, take more action than just unsubscribing. Forward the email (including full headers) to the abuse department of the list service (i.e. abuse@aweber.com or abuse@icontact.com) as well as the FTC spam database (spam@uce.gov). I started doing that a couple weeks ago and have been sending them at a rate of about 4 per day.

    Emails with deceptive subject lines are not just poor internet marketing, they are in direct violation of the CAN-SPAM Act.

    I followed up with an Aweber support rep today who informed me that 4 of the accounts that I had reported had been terminated while others had been suspended or warned.

    So think twice before sending. Sure, you might make a quick buck. But on top of losing a potential valuable customer such as myself (I don't buy from a lot of people, but those from whom I do buy tend to get a lifelong customer), you may also lose your list.
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  • Profile picture of the author James Yarbrough
    My two cents, I flush them with the rest of the junk.
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    • Profile picture of the author wordwizard
      Hi Willie,

      happy new year!

      I find these subject lines very annoying too.

      Something else I find annoying is being sent to those autoplay videos that don't any indication of how long they'll play.

      I have taken to a new routine with those: I instantly close the window! and delete the email that sent me there.

      Another pet peeve: Any emails that contain nothing but some rude command like "Click HERE!" or "Go here now" and the link (and the link usually goes to a video).

      Elisabeth
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  • Profile picture of the author webdesk
    Your post reminds me of one I did a short while ago about using the "from" field properly - if I can't tell EASILY who the email is from, it does not get opened. But these deceptive "subject" emails are worse and after just a few, I typically unsubscribe unless it is from one of my valued "partners". At best, they just get deleted!

    There are times I am sorry to be known as an internet marketer because of how the bad reputation is growing about "us" clogging and cluttering the internet - and to find a honest review on a product is becoming next to impossible.

    So thanks for keeping this type of post active. Perhaps some clean-up will be mustered.
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    Aden
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  • Profile picture of the author WilliamLark
    Willie you are the man you understand all the ins and outs of IM, your the best.

    Great post , William Lark
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    • Profile picture of the author Silas Hart
      It's unfortunate that even some of my most favorite marketers are starting to do the whole

      "Some bad news" - "...you won't make money because you dont have my new report!"
      "PayPal Withdrawl Notice" - "...withdrawl millions from your paypal account"

      Like most people, if I see what I assume to be desperation, I turn the other way. If you resort to crap marketing, I assume you are a crap marketer.
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