Over the past 30 days, I've been having a "customer service"
experience that took me back a little bit. I'm not going to name names becauseof the forum rules, but if that person reads this, I hope they
take something away from it.
I bought a piece of software. Considering what is on the market
for this particular type of software, it would definitely be considered
"high end". Anyway, I downloaded it and installed it, then read the
instruction manual (if you can call it that). I fired it up for the first
time and got an error. So, I uninstalled it and then did a clean install
and got the same error. So, I send a message to the seller, both to
his PM box here as well as the contact email on his website. Guess
what? I didn't hear anything for a week so, I sent another message.
This time I got a reply, but it kind of surprised me.
" I can't be responsible for the errors that your computer gives you"
Really? Ok, well my computer doesn't give me errors for other software
that I run so, I uninstalled again, shut my computer down completely,
and re-installed it yet again. Same thing happens so, I send another
message letting them know that I was getting the same error again
and if I couldn't get it to work properly, I wanted a refund. Then, I
get the following message back....
"Obviously you just wanted software for free, It's people such as
yourself that make it hard for people to earn a living"
Huh? First of all, I have bought more than my share of both information
products and software and I don't think one person can post in this
thread that they have ever refunded me. Maybe I've just been lucky,
but for the most part, I have been happy with the things I have
Anyway, I sent him another message letting him know that I thought
he was an asshole and to keep the money. Sorry about the language,
but that is exactly what I said.
I can assure you that I will never make another purchase from this guy
and will make sure to let people on my list know about my experience
as well as people in different situations that I associate with.
When it is added all up, I would guess that his rude customer service
just might cost him a pretty penny in the long run. At least I hope it