Can Somebody PLEASE Explain These Refunds To Me?
that I can improve my business.
I rarely get refunds, especially on products sold through PayPal. Clickbank
I understand because of their lax policy and the serial refunders out there
especially in the IM niche. So I accept that.
But when I sell through PayPal, hardly any. My stuff is solid and those of
you who have gotten it know it is.
So can somebody please explain to me why when I DO get a refund, almost
every single one of them comes from a person not born in an English
speaking country?
Is it that I don't know how to communicate with non native English
speakers?
Is it that they are more critical of things?
Is it something else?
I need to be able to understand this and rectify it or I need to start
banning non English speaking countries from purchasing my products
because if I eliminate all those refunds, I hardly have any at all.
It's just not worth the aggravation. I hardly make any sales outside of
the US, England, Canada and Australia. When I do, I'm almost ready to
just go into my account and refund these people because it has to be a
90% refund rate from them.
Obviously it is I who is doing something wrong that I can't please non
English speaking countries but if I can't figure out what it is, then there
is no point in my selling outside of the US, Canada, England and Australia.
Again, this is not a rant. I need somebody who understands the cultures
and the mindsets who can possibly explain to me why this happens.
The only exception country that I have found is India. These folks are
incredibly hard workers. They are the 10% who almost never refund. I
won't name the countries who do because then I'm going to come off as
a racist and I'm not. I love all people but this trend, which has been going
on since day 1 that I have been selling my own products has finally
reached the point where I need to do something about it and thus I need
the really experienced and brilliant minds here who understand what is
going on with the cultural and/or language problem and explain it to me
so I can either improve my product for non English speaking people who
stop selling to them.
Thank you for your help in this matter.
Life is not a sprint, its a marathon. A bad start does not really matter too much
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Life is not a sprint, its a marathon. A bad start does not really matter too much