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Digital delivery with SmartDD, advice please.

by jestypi
15 replies
I'm using SmartDD v3 but have no idea how to set up an
oto nor can I find the info or get a response from support
requests.

Now, I'm sure to be over complicating it and missing the
simple, obvious solution that's staring me in the face but...
if anyone can point me in the right direction I will be more
than grateful.


John
#advice #delivery #digital #oto #smartdd
  • Profile picture of the author KEY
    there is plenty of help available, but I think that
    Frank's people have moved the links around...

    everything you need should be here:
    SmartDD Help and Information - Secure and Instant Digital Delivery

    otherwise support is cleverly hidden at the top of the main
    page(s) of the site as the button labeled 'support' :p
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    • Profile picture of the author jestypi
      Thanks for jumping in KEY but that link leads to 2007.

      Version 3 inludes the ability to use the oto but how it
      works is my problem.

      I'll keep waiting for the answer from Frank but I'm not
      sure I'll live that long
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      • Profile picture of the author KEY
        sorry about that...just in there with the bookmarks.

        no idea on the helpdesk time... not used the OTO as
        I moved 'up' from smartdd a while back. the little '?'
        help buttons do not have anything?
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      • Profile picture of the author TheNightOwl
        Originally Posted by jestypi View Post

        I'll keep waiting for the answer from Frank but I'm not
        sure I'll live that long
        Ha ha! I just posted about this very problem in answer to someone else's question.

        Not funny for you, I know. Sorry.

        I couldn't get SmartDD to work, either. And my support requests were also ignored. In the end I gave up. That's why your comment (quoted above) made me laugh wryly.

        Maybe I'll try again. If I can get through, I'll PM you the link. If you find a way to get through before me, PM me the link, eh? Ha ha!

        P.S. Not laughing, actually.

        P.P.S. Frank... you come to this forum occasionally... what's happening?
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        • Profile picture of the author jestypi
          Thanks for the input and, of course, I'll let you know.


          Persistence is my middle name!


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          • Profile picture of the author Sandor Verebi
            Hi jestypi,

            I also have smartdd v3, but I didn't use the OTO opportunity yet.

            I can only suggest you to ask vicone, he also is a member here. He has more experience in using this software, as he stated in another thread.

            All the best,

            Sandor
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            • Profile picture of the author jestypi
              Thank for the tip!


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              • Profile picture of the author jestypi
                Hey Sandor, as I am fairly new here I cannot pm vivone
                so maybe you could suggest he looks at this thread.

                Thanks pal

                John

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                • Profile picture of the author jestypi
                  UPDATE

                  Six days since my last post and still nothing from
                  Fran Haywood the owner of SmartDD.

                  How's that for support?

                  Is there anyone out there that can suggest a way
                  for me to create a 'one-time-offer' using SmartDD.

                  Having purchased it I am loathe to dump it BUT...



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                  • Profile picture of the author Sandor Verebi
                    Originally Posted by jestypi View Post

                    UPDATE

                    Six days since my last post and still nothing from
                    Fran Haywood the owner of SmartDD.

                    How's that for support?

                    Is there anyone out there that can suggest a way
                    for me to create a 'one-time-offer' using SmartDD.

                    Having purchased it I am loathe to dump it BUT...
                    Hi jestypi,

                    Sorry, I wasn't around for a while. There is another opportunity, don't give up.

                    My suggestion is:

                    - the search button is in this page over there (third from the right)

                    - perform a search for name you are looking for here in WF

                    - you'll arrived to his/her profile

                    - choose the users notice on the left

                    - type your message there

                    That's it.

                    All the best,

                    Sandor
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  • Profile picture of the author jestypi
    Thanks for trying... maybe I'll find the answer elsewhere
    although a google search didn't help.

    You say you moved up - may I ask to what?
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    • Profile picture of the author jestypi
      Hey guys,

      I still have NOT found the answer!

      Can anyone help?



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  • Profile picture of the author jestypi
    Thanks Sandor, I'll give it a try.


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    • Profile picture of the author Sandor Verebi
      Originally Posted by jestypi View Post

      Thanks Sandor, I'll give it a try.
      You are welcome, jestypi.

      Please, inform me how you performed that. If you will be unsuccessful, I can give you email address to Frank Haywood.

      Anyway, if I'm not mistaken, he is a member here, you can send to him an user notice, too.

      Don't give up!

      Sandor
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  • Profile picture of the author jestypi
    I never give up Sandor so thanks for your help.
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