My Site Emails Get Sent To The Spam Folder, Help??

by Fino
20 replies
Hi all, I appreciate you clicking on my post. I was wondering on how I could go about preventing my site emails to be sent to the spam folder. For example, when people register they get an e-mail confirmation link and it always ends up in the spam! How could i go about having all my site emails go straight to inbox?

Thanks guys and girls! Hope someone else can benefit from this post.
#emails #folder #site #spam
  • Profile picture of the author Kevin Hill
    Who is your autoresponder?

    Kevin
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by Fino View Post

    How could i go about having all my site emails go straight to inbox?
    The most reliable way (still not 100%) is to use an autoresponder company noted for its high deliverability (Aweber or GetResponse).

    It also helps to have on the "thank you page" a little explanation, telling people to check their "spam" folder if your email doesn't show up in their inbox after a few minutes.
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  • Profile picture of the author WillR
    Generally speaking, if your domain has been blacklisted by certain email servers then it will be very hard to undo. What are you using to send these emails? Are you doing it manually, using an auto responder on your own server, or using a 3rd party autoresponder (if so, which one?) Also, what is in this welcome email? If it includes a lot of links and/or words that trigger the spam filters then that is why they could be ending up there.

    My advice, get on the Aweber train.
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    • Profile picture of the author Fino
      Thanks everyone for the prompt replies! I'm pretty embarrassed to say but I'm not 100% sure on what you guys mean by autoresponder. I'm guessing is the type of SMTP I'm using? In that case I'm using a handy plug-in named WP-Mail-SMTP since the register form plug-in (Register Plus Redux) wasn't sending the verification e-mails. Also, I'm under a web host named Resellerspanel. Let me know if any of this helped.
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      • Profile picture of the author donhx
        Originally Posted by Fino View Post

        Thanks everyone for the prompt replies! I'm pretty embarrassed to say but I'm not 100% sure on what you guys mean by autoresponder. I'm guessing is the type of SMTP I'm using? In that case I'm using a handy plug-in named WP-Mail-SMTP since the register form plug-in (Register Plus Redux) wasn't sending the verification e-mails. Also, I'm under a web host named Resellerspanel. Let me know if any of this helped.

        It appears you are trying to send mass mail via your own email address, though your own host. Most hosting companies don't like that, but it depends on a few factors, like how many you send at one time and how fast you send them. If you blast out 2,000-5,000 all at once, you'll have problems. If you send a blast of 100 every minute, then that may be acceptable to your host. Check their policy.

        The second thing is your domain. It may be blacklisted by some ISPs or blacklisting services. Even if your host allows you to send them, various ISPs may be blocking them.

        Even though your emails may be going out okay, and even though your domain may not be blacklisted, you may have certain words in your emails that route them to ISP spam filters. The word "Free" is a red flag, but there are many more.

        Many of us use services like Aweber to send emails. They have the process down to science and most emails make it into the in boxes of the people you want to receive them. Such services are worth the price.
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        • Profile picture of the author Fino
          thanks for the reply. I took a look at Aweber but it seems like they charge you 20$/month and that to me right now is a bit much since my site is just getting started and all. I will def look into Aweber once I get the ball rolling and I start making some sort of profit. Anyway, I will look at the e-mail is sending and try and find anything that looks suspicious!

          What my emails show once you register to the site:

          1st email: Verification URL:› Log In
          Please use the above link to verify your email address and activate your account

          2nd email: Username: xxxx
          Password: xxxxxx

          http://soccerjaw.com


          -thanks!
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          • Profile picture of the author Michael Shook
            Originally Posted by Fino View Post

            thanks for the reply. I took a look at Aweber but it seems like they charge you 20$/month and that to me right now is a bit much since my site is just getting started and all. I will def look into Aweber once I get the ball rolling and I start making some sort of profit. Anyway, I will look at the e-mail is sending and try and find anything that looks suspicious!

            What my emails show once you register to the site:

            1st email: Verification URL:› Log In
            Please use the above link to verify your email address and activate your account

            2nd email: Username: xxxx
            Password: xxxxxx

            http://soccerjaw.com


            -thanks!
            In all likelihood, it does not matter what is in your emails, unless you fill them up with a bunch of stop words, like free and download and stuff like that.

            It is more likely that the issue is with the IP address or domain name of the server you are sending from.

            GetResponse has a free service. I don't know much about because I use Aweber, but it might help you out.
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            • Profile picture of the author Fino
              Thanks for the input everyone! i really do appreciate it.


              Now, one last thing! what do you guys think of having this message show once you register to my site?

              "Thank you for registering at SoccerJaw.com. Now please verify your account using the verification link sent to your email address. Also, don't forget to check the Spam folder."


              is it too long? should I edit it and make it shorter? maybe add something else?

              I was also thinking of using,

              "Please verify your account using the verification link sent to your email address. Also, don't forget to check the Spam folder."


              Your input would greatly be appreciated.

              Edit: i will look into Getresponse!
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              • Profile picture of the author Michael Shook
                Originally Posted by Fino View Post

                Thanks for the input everyone! i really do appreciate it.


                Now, one last thing! what do you guys think of having this message show once you register to my site?

                "Thank you for registering at SoccerJaw.com. Now please verify your account using the verification link sent to your email address. Also, don't forget to check the Spam folder."


                is it too long? should I edit it and make it shorter? maybe add something else?

                I was also thinking of using,

                "Please verify your account using the verification link sent to your email address. Also, don't forget to check the Spam folder."


                Your input would greatly be appreciated.

                Edit: i will look into Getresponse!
                Maybe something like this:

                Thanks for signing up at Soccer Jaw.

                Don't forget to click the verification link in your email so you can get your "XXXXX"

                If you don't get your email soon, please check your SPAM folder.

                Thanks again.
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                • Profile picture of the author Fino
                  This is what the Technical Support Department said in regards to my outgoing emails ending up in the spam folder.


                  "Hello,

                  Thank you for contacting our Technical Support Department.

                  If you are referring to mails that you are sending to other recipients, and which are receiving your messages as spam directly, the option is for your recipients to whitelist our mail server and its IPs:

                  66.40.66.242
                  209.25.134.190
                  209.25.170.16

                  Let us know if there is anything else we can do to assist you with this matter"

                  Best Regards,
                  Bob
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          • Profile picture of the author Alexa Smith
            Banned
            Originally Posted by Fino View Post

            I will def look into Aweber once I get the ball rolling and I start making some sort of profit.
            If you'll excuse the observation, that's too late.

            By that stage, you'll already have a "list" and won't be able to import those into Aweber without them re-opting-in again, which will typically lose up to two thirds of them.

            This is one of the very, very few things in internet marketing that you really do have to "get right", right at the outset, because otherwise it costs later, one way or another.

            Aweber is $1 for the first month and then $19 or something. You must be able to cover $20 in two months?

            Don't use a free autoresponder, and especially don't use MailChimp if your business has any connection with affiliate marketing (it's contrary to their terms of service).

            A business model which involves starting with one AR method and then switching to another at a later stage is fundamentally flawed. Sorry - just my interfering perspective.
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          • Profile picture of the author WillR
            Originally Posted by Fino View Post

            I took a look at Aweber but it seems like they charge you 20$/month and that to me right now is a bit much since my site is just getting started and all.
            If you aren't willing to pay only $20/month on such a vital part of your business then I would question how serious you are about your business or how much faith you have in your product/service.

            As Alexa already mentioned, migrating over to Aweber after you already have a database started is going to cause you unnecessary hassle. They offer a 30 day trial anyway for next to nothing so why not set it up and give it a go.

            At the end of the day none of your emails are currently getting through. That cannot be good for business. It is something you definitely need to fix and a 3rd party autoresponder is what you need. Their deliverability rates are much better.
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      • Profile picture of the author Michael Shook
        Originally Posted by Fino View Post

        Thanks everyone for the prompt replies! I'm pretty embarrassed to say but I'm not 100% sure on what you guys mean by autoresponder. I'm guessing is the type of SMTP I'm using? In that case I'm using a handy plug-in named WP-Mail-SMTP since the register form plug-in (Register Plus Redux) wasn't sending the verification e-mails. Also, I'm under a web host named Resellerspanel. Let me know if any of this helped.

        You have set up on your own domain a way to email people through your own web host. This can work sometimes, but often does not. The IP address and maybe even the domain you are using and maybe even the host you are using is not on the apporved list of such things for the email services.

        You can rent a service like Aweber or GetResponse so that you can send emails through them to the people who sign up on your website.

        These companies spend a lot of time and money getting on the email providers' good sides so that the emails you send go through to the people they are supposed to go to.

        If you get an account with Aweber or GetResponse you will be using their computer to send out your emails. This often works out better in the long run.

        There are lots of people who will sell you an email program so that you can set your own webhost up as an email server, the problem is often just what you are describing, the emails don't go through.

        An autoresponder service lets you send emails that have a very high probability of going through. They do a lot of work to make sure their email service works because that is how they make money, by providing this service to you. And if it does not work, their customers will find some other solution.
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  • Profile picture of the author whiteshadow1890
    Banned
    You should change the autoresponder, from my experience i would gladly go for aweber
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  • Profile picture of the author ilovejdmtoy
    ask your customers to check the junk folder
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  • Profile picture of the author earthgrid
    The issue is not the $20/mo (more like $60-80/mo really if you use Aweber) the problem is those services actually use your 'list' to opt-in to their company's policy.

    Let me explain - in order for you to contact your own people you relinquish control to your e-mail 'service provider' (does anyone really read the terms of use agreement?) who contacts them on your behalf. Your people have to click a link to 'confirm' that they want to continue receiving e-mail to you. What this does, in effect, is set-up a contractual relationship between your email provider and your customers rather than you and your customers. They all do it the same way to cover their own asses. And if you switch providers you have to use that same crappy opt-in all over again with your list.

    The only way around this is to manage your own list and send the e-mail directly from your server or from a laptop using a client-side software such as Group mail or Mass Email Software.

    Here you will have an issue. Most internet providers such as ATT will block e-mail relays as they call them - so you cant send an email FROM yourself @ your website as long as you're connected.

    What this discussion ought to be about is to locate a SMTP service that allows you to send relays through their server. This way you can use an e-mail client and send the emails directly.

    Does anyone know of a SMTP service that has fair pricing? All the ones I looked at are as high as a penny per message. That's $250 to send 25,000 emails. Its BS.

    Oh and don't look at your hosting company to help either. Godaddy will allow 200 emails per day. Additional relays cost a fortune.

    Cheers!
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  • Profile picture of the author webpromotions
    As most others have said here, your best option is to use a 3rd party service like Aweber or Getresponse.

    However, if you really want to do it yourself, or if your circumstances don't allow for you to be able to use a 3rd party service, it CAN be done yourself, and it's not always as hard as many will lead you to believe.

    Just make sure you have the basics taken care of with your DNS - reverse and MX records. Then set up proper domainkeys and SPF records and you'll find that its not too hard to maintain decent delivery rates. (I said 'decent', not 'great'.

    I send about 1.5 million per day from my own server, and while I'll be the first to admit my delivery rates wouldn't match a reputable 3rd party service, they aren't 'too' bad. (compared to how much it would be to get a 3rd party to agree to that volume, its my only option)

    Another option would be to contract a service like senderscore.org to help with your own servers delivery, but that can get a bit pricey.
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  • Profile picture of the author webapex
    An auto responder offering perpetual free accounts for lists smaller than 1000 is mailChimp.com, to maintain their good reputation they prohibit many of the commonly marketed products, diet, loans, making money, etc. if you happen to be working in an inoffensive field, mailChimp may be the place to try out autoresponders.

    That name "Autoresponder" is used perhaps a bit too broadly when reffering to these mail delivery services, while autoresponder campaigns are at the core of many marketing plans, some marketers only send out blasts to all subscribers at once instead of doing actual scheduled autoresponder mailings.
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    “An expert is a person who has made all the mistakes that can be made in a very narrow field” Niels Bohr

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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by webapex View Post

      An auto responder offering perpetual free accounts for lists smaller than 1000 is mailChimp.com, to maintain their good reputation they prohibit many of the commonly marketed products, diet, loans, making money, etc.
      And note that they also prohibit affiliate marketing.

      It's right there, openly, in their Terms of Service, of course, but I'm just mentioning this (again) since so many Warriors haven't quite realised this and have started lists there only to lose them, when MailChimp have realised that they were doing some kind of affiliate marketing and promptly closed their accounts and then not replied to emails asking about it, on the grounds that only account-holders get email support.
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