Aweber shutting down I.M. Accounts?

54 replies
Okay - so there's a bunch of rumors going around on Facebook today about Aweber abruptly and without warning closing down peoples accounts. Supposedly the accounts being shut down are primarily those of Internet and Affiliate Marketers that promote Clickbank products.

Has anyone heard of this and if so do you have some solid reliable information to share with us? :confused:

Honestly - I think there is alot of sensationalism at the moment and no one has been able to give me a solid source of the info. Alot of he said she said and I know someone who's next door neighbors friends account got deleted bla bla bla...

Anyway - I've heard all sorts of variations but supposedly - rumor has it that it started by shutting down accounts of marketers that promoted a product called "Click N Bank" and now the rumor has escalated to one guy even claiming that Constant Contact is doing the same and even giving out %'s and statistics that no one can seem to verify.

I've put in a call and a support ticket to Aweber and I'm waiting to hear back.

Omar



**************************
IMPORTANT UPDATE 1-19-2010
**************************
Thank you all for your comments. Here is where this issue currently stands:

I have looked into this and come to my own conclusion that Aweber has not gone on an account axing rampage. There is more evidence pointing to this having only been 1 or 2 people that violated the Aweber TOS and got suspended than the doom and gloom end of internet marketing with Aweber rumors that were circulating on Facebook over the past few days.

Furthermore, the founder and CEO of Aweber communications, Mr. Tom Kulzer has personally commented on this thread below and assured us that the statements of 90% spam complaints from 2% of their users is FALSE and was never made by him.

There does not appear to be any connection with Clickbank promotions and any particular products as some of the facebook threads initially said. Out of all of these "mysterious unjust suspensions" I was only able to actually find 2 people that actually had their accounts shut off recently by Aweber. Neither one of them elaborated on why or they did not know yet.

I concede that if this truly was a huge mass unjust account termination by Aweber - there would be hordes of people screaming bloody murder and voicing their opinions all over the web (like the morning everyone woke up to the Google slaps). But where are they?

#1 Either they know they are doing shady stuff and dont want to stand out and say they were suspended.... -OR-
#2 There are none and this was just a silly rumor that got out of hand.

I'm going to go with #2 (feel free to leave a comment below if you disagree)
With that said, I would like to thank Tom and the entire Aweber staff for expeditiously answering our questions and immediately jumping on this thread and giving face to these allegations.

You guys rock!


#accounts #aweber #shutting
  • Profile picture of the author paul wolfe
    I heard something similar - when Awebber get back to you can you post a summation of their response please?
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  • Profile picture of the author Rukshan
    I don' think. Because most of aweber users are based on IM. But aweber will consider about spammers.
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    • Profile picture of the author wtatlas
      Originally Posted by blog8491 View Post

      I don' think. Because most of aweber users are based on IM. But aweber will consider about spammers.
      I agree.

      If there is any truth in any of this it would have to be more specific than closing down the accounts of people promoting "Clickbank products". If aweber did this they would probably be out of business themselves as I would guess a high percentage of their users promote Clickbank products.

      George
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      • Profile picture of the author tobyR
        Surely if this was happening in any volume it would be all over the forums ? I've always found Aweber a great company to deal with. If they were going to start shutting down certain kinds of accounts i would have thought they'd have done a newsletter identifying this ? or am I being nieve ???
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      • Profile picture of the author AlexNeill
        Nah I dont think it's true to be honest, just some rumour probably started on facebook or something, I am sure Aweber would make an announcement rather than just leave their customers guessing.

        Alex
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  • Profile picture of the author rovad
    Hmmm this is disturbing news. I've just started using Aweber as well so this makes me worried.

    EDIT/UPDATE: I've just found these 2 blog posts by 2 established Internet marketers. They don't mention Click N Bank but they do mention some other very disturbing things that may cause any person's Aweber account get closed.

    http://frankbauer.name/avoid-aweber-mistakes
    http://www.guidonussbaum.com/index.p...yours-at-risk/
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    • Profile picture of the author rovad
      Originally Posted by rovad View Post

      Hmmm this is disturbing news. I've just started using Aweber as well so this makes me worried.

      EDIT/UPDATE: I've just found these 2 blog posts by 2 established Internet marketers. They don't mention Click N Bank but they do mention some other very disturbing things that may cause any person's Aweber account get closed.

      Warning: Did Aweber turn into PayPal?
      Aweber Account Suspended - Is Yours At Risk? | Guido Nussbaum Blog

      I have to quote myself as you obviously haven't checked these links guys... Despite the fact that these "Clickbank promotion" aweber account bans are probably a rumor, I think these 2 links above tell a great deal of things.
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    • Profile picture of the author Will Perkins
      Originally Posted by rovad View Post

      Hmmm this is disturbing news. I've just started using Aweber as well so this makes me worried.

      EDIT/UPDATE: I've just found these 2 blog posts by 2 established Internet marketers. They don't mention Click N Bank but they do mention some other very disturbing things that may cause any person's Aweber account get closed.

      Warning: Did Aweber turn into PayPal?
      Aweber Account Suspended - Is Yours At Risk? | Guido Nussbaum Blog
      Only thing is these are almost 9 months old. So while it's a very, very good idea to read those two posts, they discuss nothing about clickbank products.
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  • Profile picture of the author webapex
    Not seeing mush on other forums.

    Compared to some autoresponder services, Aweber's TOS provides few guidelines beyond I believe p0rn, gambing & hate being forbidden. I assumed their case by case filtering of messages was the main source of feedback.

    I hate playing without knowing the rules.
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    • Profile picture of the author Pragun
      That's highly unlikely IMHO!
      Aweber has a huge consumer base among the IM community. If they start shunting out IM accounts, that'll be very counter-productive, looking at the amount of features they add, keeping the IMers in mind.

      All rumours, I say.
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  • Profile picture of the author ArgusTargus
    I think to date, we could say that it is just a rumor. If it was true, and it happens in masses then we would have definitely heard people claiming to that experience in WF. Let's wait and see.
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  • Profile picture of the author simplebutcreative
    They're definitely going to lose LOTS and LOTS of business if they do. They will lose mine for sure. I bet most of their customers are in the internet marketing niche...
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  • Profile picture of the author ncmedia
    [DELETED]
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    • Profile picture of the author Bewley
      Originally Posted by ncmedia View Post

      lol at spammers crying

      I hope they ban them all. If you're a MMO pusher this should concern you. I'm sure aWeber just loves canning accounts and losing money. I'm sure they just ban you after one or two complaints and a few bounces.... I'm sure it has nothing to do with abusing their system or being an idiot with your list/delivery/velocity/aggressiveness and long term complaints of pushing gray/edgy products. I'm sure it's from legit perfect honest marketers who own blogs that you believe down to the last sentence, and I'm sure these guys make a living outside the mmo niche .

      If you got a gut feeling of 'uh oh' when you read the title of this thread then you deserve whatever happens, sorry. If you think aweber or any provider would just sweep their whole inventory and clear out high risk accounts for the sake of being asshats I think you're way off, and I applaud that they're finally putting more QC in what they allow/don't allow.

      Cry spammers, cry. Justify it all you want, and perhaps there are a few who were wrongfully terminated however this should be no surprise that you're working a volatile business model, and if you 'rely' on your income from your lists, it's even more of a reason to treat them like gold not like bahahaha sheeple. In the end, even with innocent casualties (list owners that try to obide but fall victim due to their own innocence/being noobs/whatever) this SHOULD result in better products, better marketers, and more successful mmo flips vs. the constant chase and suppression/versioned intel noobs get now and keep falling for the same scam with a different color and name...

      +1 aweber.
      Right on fella!

      Last week I reported a marketer to Aweber that pushes a well known, border-line legal MLM scheme in almost every email blast that he does. I never signed up to his list for that info and he uses deceptive email subjects to get you to open his emails.

      I hope Aweber kicks his a$$ into touch and all of his ilk.

      Adrian
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    • Profile picture of the author sappacis13
      Is this headline true and correct?

      I was planning for aweber.

      Maybe not now. Better needs some more feedback before start believing.
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      • Profile picture of the author donhx
        Originally Posted by sappacis13 View Post

        Is this headline true and correct?

        I was planning for aweber.

        Maybe not now. Better needs some more feedback before start believing.
        This case has been identified as a blatant rumor, and there are lots of them in the IM world--Google ruining your rankings, Clickbank not paying up, PayPal closing accounts for no reason, hosting services going down, now Aweber supposedly dropping people... and on the rumors go.

        The simple fact is, any time a third party controls your business--and there are lots of third parties in IM--your business is at risk. Companies can and do change policies anytime they wish, and it can and will directly affect you bottom line.

        There are really only two things you can do about it--have multiple redundant systems--and save enough money to see you through a crisis.
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        • Profile picture of the author WD Mino
          Originally Posted by donhx View Post

          This case has been identified as a blatant rumor, and there are lots of them in the IM world--Google ruining your rankings, Clickbank not paying up, PayPal closing accounts for no reason, hosting services going down, now Aweber supposedly dropping people... and on it goes.

          The simple fact is, any time a third party controls your business--and there are lots of third parties in IM--your business is at risk. Companies can and do change policies anytime they wish, and it can and will directly affect you bottom line.

          There are really only two thinks you can do about it--have multiple redundant systems--and save enough money to see you through a crisis.
          I agree partially,some of the things you are mentioning do and are happening. I know that for a fact.
          Good point though. Rumors will always be shot out there in hopes to capture some unsuspecting person off guard and instill fear.
          -Will
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    • Profile picture of the author hitesh93
      A lot of the IM guys with GOOD content and none of the unethical stuff (deceptive subjects, emailing under multiple names and so on) are concerned that they might be put under the category of IM. Let's collect some factual info, shall we?

      There HAVE been lists and accounts closed. The accounts closed have been of the guys who use unethical principles I mentioned above. The lists closed have been for their own reasons. Aweber mentioned that they are concerned about certain products being promoted, and they've also clarified that IM is only 2% of their business and creates about 90% SPAM complaints.
      Aweber has had 2 major data breaches, had a big issue with a large ISP banning them temporarily (resulting in 10x the bounces) and their deliverability has been affecting. They're looking hard to find out where to lay the blame - and IM seems to be the most likely culprit.

      I don't think they'd go after someone with a good content based permission marketing system in place that doesn't generate a ton of spam complaints. So if you're obeying the 'laws' of cloud marketing, you should be good.

      Another 'hidden' reason for them to do so -- IM is 2% of their business but creates majority of the server load -- most IM guys mail once a day, sometimes even twice a day (something I think is stupid if you actually care about building a connection with your list). That's WAY more than the average ma and pa business that mails maybe 3-5 times a month. Cut out IMers that mail a ton, and you'll be able to cut out a LOT of fat. Easy business decision.
      Of course, I'm not claiming that Aweber is in fact doing this. Just saying that this could be a pretty decent reason in itself to do so.

      Anyway - hope this helps someone looking to build a list
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      • Profile picture of the author OmarMartin
        Originally Posted by hitesh93 View Post

        Let's collect some factual info, shall we?

        Aweber mentioned that they are concerned about certain products being promoted, and they've also clarified that IM is only 2% of their business and creates about 90% SPAM complaints.


        [[Sigh...]]

        You see, this is EXACTLY what I mean. This is part of the problem. This is how these rumors spread and grow.

        @hitesh93 - Dude.. you can't be serious. C'mon man.
        You should really really READ the entire thread before you go posting something like that. Especially aftter you tell people that your information is FACT.

        The FOUNDER and CEO of Aweber communications has commented on this thread several times. His name is Tom Kulzer (tkulzer) - READ THE THREAD FIRST so you don't look like a fool.

        Tom said himself that those numbers of 2% and 90% are FALSE. He also said that he has NEVER made that sort of announcement as you allege. YOU say that Aweber "clarified" this.

        I challenge you to show us the source of your information.

        Omar
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        • Profile picture of the author OmarMartin
          LOL - yes of course we've spoken to Aweber support! The founder of Aweber is even on this thread. .... READ BEFORE YOU POST!!! :p

          LMAO

          It always happens when a thread grows to about 50 comments or so - people just start reiterating the same stuff from the first 20 comments cause they are to lazy to read...

          The best is when someone jumps in like a know it all here to solve the problem and ends up totally looking like an idiot cause he just didnt read the thread.

          @Will Perkins - Dude --- I TOTALLY AGREE!! We need a SMH emoticon!

          <-->
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          • Profile picture of the author tkulzer
            Originally Posted by OmarMartin View Post

            It always happens when a thread grows to about 50 comments or so - people just start reiterating the same stuff from the first 20 comments cause they are to lazy to read...
            Just as a suggestion, but Omar it might be helpful if you could update
            your original post at the very top of the thread indicating what has been
            discovered so that those who don't bother to read a whole thread don't
            continue to perpetuate false statements.

            Thanks!
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            Tom Kulzer
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  • Profile picture of the author Giani
    Aweber should close accounts which send wrong messages to their subscribers.
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  • Profile picture of the author kakaboo
    If you read it on Facebook, there's a high chance it isn't true at all...

    There has been viral pranks going around for the last few months, the recent one was the zodiac sign change which wasn't true as pointed out by an astrologist eventually... then there was one some time back about changing your profile pics to a cartoon char you like for "stop child violence day" which obviously didn't exist either...

    but Aweber DOES shut down people accounts.. but of course not without proper reasons
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    • Profile picture of the author Will Perkins
      Originally Posted by ncmedia View Post

      lol at spammers crying

      I hope they ban them all. If you're a MMO pusher this should concern you. I'm sure aWeber just loves canning accounts and losing money. I'm sure they just ban you after one or two complaints and a few bounces.... I'm sure it has nothing to do with abusing their system or being an idiot with your list/delivery/velocity/aggressiveness and long term complaints of pushing gray/edgy products. I'm sure it's from legit perfect honest marketers who own blogs that you believe down to the last sentence, and I'm sure these guys make a living outside the mmo niche .

      If you got a gut feeling of 'uh oh' when you read the title of this thread then you deserve whatever happens, sorry. If you think aweber or any provider would just sweep their whole inventory and clear out high risk accounts for the sake of being asshats I think you're way off, and I applaud that they're finally putting more QC in what they allow/don't allow.

      Cry spammers, cry. Justify it all you want, and perhaps there are a few who were wrongfully terminated however this should be no surprise that you're working a volatile business model, and if you 'rely' on your income from your lists, it's even more of a reason to treat them like gold not like bahahaha sheeple. In the end, even with innocent casualties (list owners that try to obide but fall victim due to their own innocence/being noobs/whatever) this SHOULD result in better products, better marketers, and more successful mmo flips vs. the constant chase and suppression/versioned intel noobs get now and keep falling for the same scam with a different color and name...

      +1 aweber.
      As I read this I just kept thinking in my head, true, sooo true, wow this couldn't have been written better.

      You nailed it right on the spot there man, good job.

      Originally Posted by kakaboo View Post

      If you read it on Facebook, there's a high chance it isn't true at all...

      There has been viral pranks going around for the last few months, the recent one was the zodiac sign change which wasn't true as pointed out by an astrologist eventually... then there was one some time back about changing your profile pics to a cartoon char you like for "stop child violence day" which obviously didn't exist either...

      but Aweber DOES shut down people accounts.. but of course not without proper reasons
      What are you talking about, Facebook is a uhm... "reliable" source of information. :rolleyes:

      But honestly, it's definitely not true. Like you said, they'll shut down your account but most of the time they warn you first.


      And a lot of people didn't realize this, but child molesters started the whole "change your pic to a cartoon character". It was an easy way for pedophiles to add kids to their facebook accounts.
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  • Profile picture of the author Barry Unruh
    I have it on good authority Aweber is going to layoff 66% of their staff in the morning due to needing to close 66% of their accounts. The good authority.....Some guy on Facebook who is jerking everyone's chain. (If you can't find the reference, let me know...I'll create a new group in a minute to perpetuate the story and validate it.)

    If you have not heard about it from a trusted source of your own, an official announcement by Aweber, or a cry of frustration by Clickbank, you can assume it is just a bunch of hooey...
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  • Profile picture of the author Caleb Spilchen
    Hey,

    I always find it best to ask a company whats going on, before I make assumptions that there anti something.

    So I went to Aweber, and as usual got the awesome support agent ... Here's the logs that you need to see [I removed a discussion we had after, which was essentially me asking if I could post here].

    Chat Started: 01-18-2011 09:53:54
    Chat Log:
    Erin Carney: Welcome, I'm here to help!
    You: Hi Erin
    You: Can you look at this comment, and tell me if they are correct
    You: http://www.warriorforum.com/main-int...-accounts.html
    You: It doesn't sound like something Aweber would do
    You: hello?
    Erin Carney: One moment please.
    You: Ok thanks!
    Erin Carney: I can assure you that we are not just going on an account closing rampage. Only those people in violation of our Service Agreement would be those in jeopardy of having their accounts terminated.
    Erin Carney: If you&apos;re not doing anything wrong, you have absolutely nothing to worry about.
    I forgot to save the next part, but I asked Erin if I could post this here, and they gave me full permission.

    So there's your answer guys, they are not on an account closing rage

    As usual, Caleb here to bust the myths

    Caleb
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    • Profile picture of the author Thomas Smale
      Originally Posted by Caleb Spilchen View Post

      Hey,

      I always find it best to ask a company whats going on, before I make assumptions that there anti something.

      So I went to Aweber, and as usual got the awesome support agent ... Here's the logs that you need to see [I removed a discussion we had after, which was essentially me asking if I could post here].



      I forgot to save the next part, but I asked Erin if I could post this here, and they gave me full permission.

      So there's your answer guys, they are not on an account closing rage

      As usual, Caleb here to bust the myths

      Caleb
      Not supporting/rejecting the claims as I don't use Aweber.

      Either way, do you honestly think a live support agent is going to tell you if they were? They probably get about as much info about the company as we do.

      Companies bull**** all the time, so no offence, but it's very naive to take what you get told by a live support agent as gospel.
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      • Profile picture of the author Alan Petersen
        Originally Posted by Thomas Smale View Post

        Not supporting/rejecting the claims as I don't use Aweber.

        Either way, do you honestly think a live support agent is going to tell you if they were? They probably get about as much info about the company as we do.

        Companies bull**** all the time, so no offence, but it's very naive to take what you get told by a live support agent as gospel.
        I'll take what the company reps and the owner say over Facebook gossip though.
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        • Profile picture of the author paulie888
          Originally Posted by Alan Petersen View Post

          I'll take what the company reps and the owner say over Facebook gossip though.
          It's funny how gossip and rumors can take on a life of their own in the IM community - I clearly remember that around this time last year, people were all up in arms over the new FTC regulations, and some were running around here proclaiming that CPA marketing was dead as a result of this. Yet here we are one year later, and CPA is thriving and even growing with no end in sight, propelled by the growing mobile and smartphone proliferation.
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  • Profile picture of the author tkulzer
    Originally Posted by OmarMartin View Post

    Okay - so there's a bunch of rumors going around on Facebook today about Aweber abruptly and without warning closing down peoples accounts. Supposedly the accounts being shut down are primarily those of Internet and Affiliate Marketers that promote Clickbank products.
    Omar
    We are not shutting down anyone's account just because they
    promote Clickbank products. If you abide by our terms of
    service, are only emailing people that specifically requested
    your information, and don't have a high complaint rate you
    having nothing to worry about.

    I don't know who is spreading these rumors, but they are false.

    If you know someone who is spreading this false information
    around, please have them contact us directly so we can set the
    record straight.
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    Tom Kulzer
    CEO & Founder
    AWeber Communications, Inc.

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    • Profile picture of the author Caleb Spilchen
      Originally Posted by tkulzer View Post

      We are not shutting down anyone's account just because they
      promote Clickbank products. If you abide by our terms of
      service, are only emailing people that specifically requested
      your information, and don't have a high complaint rate you
      having nothing to worry about.

      I don't know who is spreading these rumors, but they are false.

      If you know someone who is spreading this false information
      around, please have them contact us directly so we can set the
      record straight.
      Wow, I just told Erin, and you were here in a flash. You guys
      at Aweber, are on the ball all the time

      Caleb
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      Canadian Expat Living in Medellin, Colombia

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      • Profile picture of the author tkulzer
        Originally Posted by Caleb Spilchen View Post

        Wow, I just told Erin, and you were here in a flash. You guys at Aweber, are on the ball all the time
        Caleb
        Thanks for the heads up Caleb!
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        Tom Kulzer
        CEO & Founder
        AWeber Communications, Inc.

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    • Profile picture of the author globalpro
      Tom,

      Thanks for dropping in and setting the record straight.

      Always hate when the 2nd and 3rd hand info gets put out here as the 'gospel'.

      Thanks,

      John

      Originally Posted by tkulzer View Post

      We are not shutting down anyone's account just because they
      promote Clickbank products. If you abide by our terms of
      service, are only emailing people that specifically requested
      your information, and don't have a high complaint rate you
      having nothing to worry about.

      I don't know who is spreading these rumors, but they are false.

      If you know someone who is spreading this false information
      around, please have them contact us directly so we can set the
      record straight.
      {{ DiscussionBoard.errors[3204574].message }}
      • Profile picture of the author OmarMartin
        Yeah - you know how rumors are - they contain a minuscule amount of truth... just enough to make you wonder if the whole thing is true.

        Some of the people that were talking about this are popular internet marketers that I personally know and trust. But like us, they too are mostly just inquiring. I've heard from Jay Deiboldt, Dean Holland, Josh Bartlett and several others commenting on threads but nothing really solid.

        More than one person made a statement similar to this "Internet marketers and affiliate marketers only make up 2% of Awebers client base but they are responsible for 90% of their spam complaints." ...I must admit, that one raised my eyebrow a bit..
        (you know kinda like Spock)

        We all know that 83.267% of all statistics are made up so that's really what inspired me to look in to the whole thing in the first place. I do believe that some people's accounts have recently been terminated for violation of the Aweber TOS, but I don't know any of these people myself so I can only speculate as to why.

        Naturally, these guys are probably spammers or people that push garbage blind clickbank offers to products that sound like... www-SuperInstantMegaAutopilotGooglTrafficSmackerLoopho leNinjaSamuraiAnnihilationSniper .com
        This product will start making you money in exactly 16.8 seconds Before you click the button. Look at this Clickbank screenshot I made in photo shop which clearly serves as social proof that just yesterday this software brought in $92,895,641.86 (thats even more in pounds) for my grandmother who doesn't even own a computer.

        ...You get the point, we can all agree that these auto traffic instant money clickbank launches are getting quite ridiculous lately and many subscribers are clicking that spam button more often. (I know I am) So it does make sense in a way that Aweber would attempt to regulate this in order to safeguard their business from garbage pushers and spam complaints. Sounds sensible to me.

        BUT - I have yet to find someone that can actually stand up and say "YES - THIS IS TRUE - MY ACCOUNT WAS IN FACT SUSPENDED BECAUSE I AM A PIECE OF **** PEDDLER" Naturally these guys are not going to want to be screaming their fate from the marketing hilltops to the likes of us. This gives rise to the rumors - they sensationalize things to justify their devious tactics. When in every likelihood Aweber is simply doing whats best.

        Today I heard back from Joanna at Aweber and this was her exact response to my Facebook induced hysteria:

        Omar,

        We are not shutting down any accounts, other than the ones that
        violate our terms of service, which has always been the case.
        Please let us know if you have any more questions.

        Regards,
        Joanna Doberstein
        Customer Solutions Specialist
        AWeber


        So this could be a cop out reply or it could simply be there way of saying "Chill Out Dude" and just play by the rules. Which I'm fine with playing by the rules like most of the good people in this community. It is only a select few that will suffer an ill Aweber fate.

        Lastly I will add that there is probably only one thing worse than the people that start these rumors, and that (in my humble opinion) would be those that try to capitalize on the false hysteria. One thread that I commented on in facebook was posted by an affiliate marketer named Neil Asher, this is the exact post:

        AFFILIATES! aweber + constant contact closing down affiliate accounts. I'll help you switch to total business cart (no double opt in and no re opt in) get yourself a back up account now so you don't lose money and best of all certified 99.9% deliverability. PM me for details and more info


        Run Run the sky is falling!! Quick - click here - I'm selling sky insurance!


        Omar
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        • Profile picture of the author tkulzer
          Originally Posted by OmarMartin View Post

          More than one person made a statement similar to this "Internet marketers and affiliate marketers only make up 2% of Awebers client base but they are responsible for 90% of their spam complaints."
          That statement is false.

          I've never made such a statement and know for a fact that data is false.
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          Tom Kulzer
          CEO & Founder
          AWeber Communications, Inc.

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          • Profile picture of the author OmarMartin
            Originally Posted by tkulzer View Post

            That statement is false.

            I've never made such a statement and know for a fact that data is false.

            Hi Tom - thanks for popping in this thread - I think it's really cool that you've stayed on top of this. As I mentioned earlier - the rumor was probably started by some spammer that got rightfully axed for violating your TOS.

            The thing that pisses me off is the vultures trying to get people to shut their good Aweber accounts and switch to some fly by night service in fear that you guys are on an unjustified account chopping rampage.

            I've posted a link to this thread on my facebook wall, hopefully that will chill out some of the savages.



            Omar
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    • Profile picture of the author WD Mino
      Originally Posted by tkulzer View Post

      We are not shutting down anyone's account just because they
      promote Clickbank products. If you abide by our terms of
      service, are only emailing people that specifically requested
      your information, and don't have a high complaint rate you
      having nothing to worry about.

      I don't know who is spreading these rumors, but they are false.

      If you know someone who is spreading this false information
      around, please have them contact us directly so we can set the
      record straight.
      Hi Tom,

      I have been reading a few of these threads about the closing of accounts,demanding that marketer's don't send other promotional offers other than what was signed up for e.g. twiter report.you can then only send twitter reports or Aweber will shut down the account.

      It actually put me off of trying your service because you can only send so much info based on one subject before people will tire of it for one and for two the person who is paying to build the list and have it delivered with other offers -I don't do affiliate marketing but that caused me great concern.

      I am now willing to look at using Aweber as I see that is just myth and not reality. Everyone needs to abide by terms of service and obviously if they do not they have every right to believe that the account would be rightfully shut down.
      I am relieved to hear it is not a rampage as has been spoken more than once at least in this forum
      cheers for setting the record straight
      -Will
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      • Profile picture of the author tkulzer
        Originally Posted by WD Mino View Post

        you can only send so much info based on one subject before people will tire of it for one and for two the person who is paying to build the list and have it delivered with other offers
        It all comes down to setting subscriber expectations. I wouldn't normal point to our
        blog, but we have a very thorough 3 part series on setting proper subscriber
        expectations so you don't run into problems down the road. I think it's very relevant
        to the discussion.

        http://www.aweber.com/blog/email-mar...ortunities.htm

        If the mods want to remove the link that's fine, just search our site for "subscriber
        expectations" and you'll find those 3 posts and a number of others that you should
        find helpful.
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        Tom Kulzer
        CEO & Founder
        AWeber Communications, Inc.

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        • Profile picture of the author sylviad
          It's after the fact now, since AWeber came in and gave us the truth, but just think about it.

          Why in the world would they ban accounts promoting Clickbank products?

          That's just ridiculous. What would be the point?

          If it's a CB product that is scamming people, that's another story. It makes no sense whatsoever that they'd ban people without giving them any explanation as to why.

          What would be next? Banning promoters of Associated Programs? Commission Junction Products?

          AWeber would put themselves out of business.

          Sylvia
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    • Profile picture of the author kindsvater
      Originally Posted by tkulzer View Post

      We are not shutting down anyone's account just because they
      promote Clickbank products. If you abide by our terms of
      service, are only emailing people that specifically requested
      your information, and don't have a high complaint rate you
      having nothing to worry about.

      ...

      It all comes down to setting subscriber expectations.
      As you might expect I went straight to AWeber's Service Agreement. Surprisingly, it does not look like an attorney prepared it, but here is what I found:

      - Only send email to those requesting information from you - that is prohibited.

      - Not having a "high" complaint rate - that is not prohibited, and no one knows what a "high" complaint rate is anyway.

      - If someone subscribes to get report X, can you also send them ClickBank affiliate offers? - gray area not discussed in the Service Agreement.

      Is this unsolicited?

      I can see arguments both ways.

      On the one hand, a person asked for report X but then received additional emails.

      On the other hand, there might be no reason to use AWeber unless additional emails were being at least implicitly contemplated and agreed to.

      That is, a report could just be downloaded from a web page. But by requiring an autoresponder subscription to download there is an understanding more emails may be sent other than just the download.

      Best practice is to disclose that additional messages, offers, and information the list owner deems relevant may be sent. If you receive a complaint or inquiry send them to the disclosure.

      The problem of course is people forget this, even if they read the disclosure.
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      • Profile picture of the author The Bad Blogger
        No Aweber won't shut down anyone's account, unless the user uses it to spam and those that got spam will report back to Aweber support, which eventually alert Aweber support to shut down the user account.... I believe those got shut down are marketers who do spam or selling screw ball product... I mean how can Aweber shut down any IM account.... doesn't they want to make money?
        I do not know who started this stupid rumor, seriously...
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      • Profile picture of the author JustinBrooke
        Aweber dramatically increasing quality control over
        IM account is EXACTLY what we need to see more
        of in this industry.

        I know Tom came in and shed light to the situation
        but man Tom, can you reconsider?

        Could you send out a mass poll and have everyone
        vote on whether the terms should be stiffer?

        I am in the IM industry

        I do promote CB products

        and I do use Aweber... AND I AM BEGGING that Tom
        puts a tough foot down on overly aggressive marketing.

        NCMEDIA YOU ARE MY HERO OF THE WEEK!

        We all know and see what's happening so why do we
        keep letting it happen? A marketer has ZERO power
        when no one will pay them any attention.
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      • Profile picture of the author OmarMartin
        Thank you all for your comments. Here is where this issue currently stands:

        I have looked into this and come to my own conclusion that Aweber has not gone on an account axing rampage. There is more evidence pointing to this having only been 1 or 2 people that violated the Aweber TOS and got suspended than the doom and gloom end of internet marketing with Aweber rumors that were circulating on Facebook over the past few days.

        Furthermore, the founder and CEO of Aweber communications, Mr. Tom Kulzer has personally commented on this thread below and assured us that the statements of 90% spam complaints from 2% of their users is FALSE and was never made by him.

        There does not appear to be any connection with Clickbank promotions and any particular products as some of the facebook threads initially said. Out of all of these "mysterious unjust suspensions" I was only able to actually find 2 people that actually had their accounts shut off recently by Aweber. Neither one of them elaborated on why or they did not know yet.

        I concede that if this truly was a huge mass unjust account termination by Aweber - there would be hordes of people screaming bloody murder and voicing their opinions all over the web (like the morning everyone woke up to the Google slaps). But where are they?

        #1 Either they know they are doing shady stuff and dont want to stand out and say they were suspended.... -OR-
        #2 There are none and this was just a silly rumor that got out of hand.

        I'm going to go with #2 (feel free to leave a comment below if you disagree)
        With that said, I would like to thank Tom and the entire Aweber staff for expeditiously answering our questions and immediately jumping on this thread and giving face to these allegations.

        You guys rock!
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  • Profile picture of the author charlesburke
    Thanks for setting the record straight, Tom. And thanks, too, Caleb for exercising a little initiative, rather than merely guessing.

    I recall, a few years back, when rumors about MP3 lawsuits suddenly started flying around. Seems a couple of "slick" promoters and their captive lawyer showed up at a big IM seminar and warned everybody to switch over to their OGG playback software or risk being sued for having MP3 files on their website. They made a quick little flurry of sales to panicked website owners, but it all died down as quickly as it started.

    One of these hoaxes comes along every year or two... to help teach us to use our own damn brains instead of swallowing every silly story whole.

    Cheers,
    Charles
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  • Profile picture of the author omk
    I don't think so. A lot of AW's business is from I.Marketers.
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  • Profile picture of the author WD Mino
    gee thanks for that epic contribution to the discussion:rolleyes:
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    • Profile picture of the author OmarMartin
      Originally Posted by WD Mino View Post

      gee thanks for that epic contribution to the discussion:rolleyes:
      @ WD Mino LMAO --- ahahahahaha.
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    • Profile picture of the author Chris Worner
      Originally Posted by WD Mino View Post

      gee thanks for that epic contribution to the discussion:rolleyes:
      I agree :p
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  • Profile picture of the author WilliamLark
    if aweber would close Im accounts they would lose 80% of there customers
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  • Profile picture of the author Wally Conger
    Sorry, but this rumor makes no business sense for Aweber at all. So I think it's bogus. I'm sure an occasional IMer is "shut down" for one reason or another -- Aweber has its "rules" -- but an across-the-board shutdown of the people who are their bread 'n butter sounds like a sour grapes rumor started by someone who's holding a grudge against Aweber.
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  • Profile picture of the author entry
    has anybody asked aweber support ?

    if this rumour is true?
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    • Profile picture of the author terryd
      Originally Posted by entry View Post

      has anybody asked aweber support ?

      if this rumour is true?
      Obviously it was just easier to post that to read the whole thread :rolleyes:
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    • Profile picture of the author Will Perkins
      Originally Posted by entry View Post

      has anybody asked aweber support ?

      if this rumour is true?

      There really needs to be a :shakingmyhead: emoticon....

      Reading = Your best friend man, even Tom (founder of Aweber) responded.... lol

      Needless to say, no the rumor isn't true.
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  • Profile picture of the author E. Brian Rose
    Originally Posted by OmarMartin View Post


    Aweber shutting down I.M. Accounts?

    Every single customer of AWeber can be classified as an Internet Marketer. It doesn't matter what you are using their autoresponder for, you are marketing something... whether it's for money, recognition, or delivery of a message. It's all IM.

    AWeber shutting down IM accounts would be like your McDonalds not allowing fat people to buy Big Macs.

    What is most likely happening is AWeber is shutting down accounts of of customers with high complaint marks. These customers hurt their deliverbility, which in turn hurts their business and the the business' of their customers.
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  • Profile picture of the author paulie888
    This is yet another example of unfounded rumors causing near hysteria among marketers. Aweber won't shut down an internet marketer's account for no reason; while there may have been accounts that were shut down, this was most likely due to a high level of spam complaints (which is something Aweber has always done).

    As long as you're ethical in your marketing, do not use deceptive titles and tactics, and deliver real value in the emails that you send out, then you'll be fine. If you think you can cheat the system and send out cunning and devious emails that aren't what your opt-in signed up for, then you deserve to be shut down anyway.

    Paul
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