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Please Help Me I'm I have a problem with my website.

by alfardo
8 replies
For some unknown reason I went to my website today and the page wouldn't load and I got the following message.

"Forbidden

You don't have permission to access /index.php on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Apache/2.2.10 (Unix) mod_ssl/2.2.10 OpenSSL/0.9.8i DAV/2 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.monster-ps3.com Port 80"

I have not done anything, it was OK yesterday. It is a wordpress blog on my own domain. I can go to the admin page for the blog, I have tried changing themes etc etc but when I view the site i get the same message.

I have access to FTP for the site but I just do not know what has happen.

Can anyone help me please.
#problem #website
  • Profile picture of the author alfardo
    Just to add, I thought I had control of the FTP but I have just tried to move the index.php to my desktop and i get the fault/error can not open index.php permission denied.

    please can anyone help
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    • Profile picture of the author Floyd Fisher
      Originally Posted by alfardo View Post

      Just to add, I thought I had control of the FTP but I have just tried to move the index.php to my desktop and i get the fault/error can not open index.php permission denied.

      please can anyone help
      Sounds like your site is suspended.

      Talk to your webhost, and find out why.
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      • Profile picture of the author jjpmarketing
        It could be an issue with storage. If you have exceeded your storage on the server, or that servers hard disk is full you might get errors like that. Or it could be an issue with hotlink protection.

        Best course of action is to contact your host. Once you tell them the error, they will likely know the exact cause of the problem. Try to upload a file via FTP in Filezilla and give them the error the FTP program gives you.

        Hope that helps.
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  • Profile picture of the author alfardo
    All other files in the in the same folder in my FTP program I can transfer to my desktop it seems just to be the index.php for some reason i dont have permission how can this be. I haven't changed anything. I'm a bit stuck I dont want my rankings or sales to suffer I really need to get this sorted out.

    can anyone help me
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  • Profile picture of the author Lesley Huntley
    I'm sorry to hear you are having problems. The site is viewing fine for me, so I don't think your sales will suffer. I hope someone can help you!
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  • Profile picture of the author spearce000
    The site loaded up OK for me, too (using Firefox). Can you access cPanel on your site? If so, make sure you (or someone else) isn't blocking your IP address in IP Deny Manager. If it all checks out, get on to your hosting company as there sounds like there is some type of IP address conflict going on. Good luck!
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  • Profile picture of the author Matty C
    The site loads perfectly fine for Firefox and Internet Explorer, may have just been a glitch or some downtime.

    IMO - This site needs to be redesigned, it would be more appealing & attract more customers
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