Delayed Payment Problem - How To Handle? | Warrior Forum - The #1 Digital Marketing Forum & Marketplace

davewebsmith

13 years ago

Steven, Id love to help - can you tell me what "RAP system" is

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Caleb Spilchen 13 years ago

Originally Posted by davewebsmith

Steven, Id love to help - can you tell me what "RAP system" is

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Caleb
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- Myles Sinclair 13 years ago
  
  Why not close out at 23, and then when your e-checks clear you will have sold 25 copies?
  
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rts2271 13 years ago

Steven,
Echecks are notoriously unpredictable. The options I see are reduce stock by 2 or make a exception in this case noting the problems echecks bring to the table. Unless it is a real hardset inventory issue then I would let this one slide and move the 2 extras, or set a policy with it now and refund them.
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Caleb Spilchen

13 years ago

Why not close out at 23, and then when your e-checks clear you will have sold 25 copies?

Automation

What Steven wants is for RAP to know that it's sold out, without him having to go in and change things around. Plus, if he did that then RAP would probably screw up when the payment clears, because that is when the "IPN" for the full sale will come through. Which means, in my mind you could have issues processing the downloads.

I like Steve, so I've looked through the RAP options for some way to do this, and can't really find anything. In the sales options, all you can really do is "delete" a sale. you can only import customers from 7DS which is kind of confusing.

---

Wait, as I was writing this post, my genius came out... You could delete the sales for the e-checks, and when the person purchases, you could send them a `free discount` code so they could sign up to get in on the product. That would be the way for them to be imported, by letting them get to a sign up page without paying. I would assume rap counts that as a sale.

Caleb

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Mike Baker

13 years ago

I don't know anything about RAP, but I would personally just ad a clause to your sales page that you don't accept e-checks.

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Caleb Spilchen

13 years ago

Originally Posted by mikescos

I don't know anything about RAP, but I would personally just ad a clause to your sales page that you don't accept e-checks.

But, if he`s selling an expensive product, and someone doesn`t have a CC, how are they to purchase...

Caleb

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Kay King 13 years ago

I will have no choice but to cancel them as I am not willing to go back on my word of only 25 will be sold.

You can cut off at 23 as suggested above - but then if the echecks don't clear you are 2 people short. I get that. You could re-open for a short time to fill those spots. You could have a waiting list.

However, would those joining/buying really care if there are 25 or 27? To me, sticking to "my word" at 25 loses some ethical balance if you cancel sales from those who did join in the first 25. If you didn't prohibit echecks in the first place, not fair to make it retroactive, is it?

Don't you just love these little conundrums?

kay
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Mike Baker

13 years ago

Originally Posted by Caleb Spilchen

But, if he`s selling an expensive product, and someone doesn`t have a CC, how are they to purchase...

Caleb

With a bank account linked to their paypal account.

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Caleb Spilchen

13 years ago

Originally Posted by mikescos

With a bank account linked to their paypal account.

Yes,

But then that would be an e-check. If your pulling the money from your bank account, it would be an e-check. In Canada, most of us don't have Visa Debit cards, so we can't get an instant payment {I just found out a couple months back, then one bank brought it in - not my bank though}

Caleb

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Mike Baker

13 years ago

Originally Posted by Caleb Spilchen

Yes,

But then that would be an e-check. If your pulling the money from your bank account, it would be an e-check. In Canada, most of us don't have Visa Debit cards, so we can't get an instant payment {I just found out a couple months back, then one bank brought it in - not my bank though}

Caleb

Just because Canada doesn't have Visa Debit Cards, doesn't mean the rest of the world doesn't!

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Efrain Hernandez

13 years ago

Originally Posted by Caleb Spilchen

Yes,

But then that would be an e-check. If your pulling the money from your bank account, it would be an e-check. In Canada, most of us don't have Visa Debit cards, so we can't get an instant payment {I just found out a couple months back, then one bank brought it in - not my bank though}

Caleb

That's inaccurate Caleb. An instant transfer from your bank account and an e-check are 2 different things.

Here's an explanation of what an e-check is from paypal:

An eCheck is a payment that you make directly from your bank account.

Just like a regular check, it usually takes between 3 and 5 business days for an eCheck to clear and the money to appear in the recipient's PayPal account.

An instant payment doesn't take 3-5 days to clear.

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donhx

13 years ago

Originally Posted by mikescos

I don't know anything about RAP, but I would personally just ad a clause to your sales page that you don't accept e-checks.

What processor are you using? Not sure, but think the PayPal TOS does not allow you to limit sales just because people use e-checks. Something to verify.

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Steven Wagenheim 13 years ago

Originally Posted by donhx

What processor are you using? Not sure, but think the PayPal TOS does not allow you to limit sales just because people use e-checks. Something to verify.

Um, since when it is against any TOS to limit how many of an item I sell?

:confused::confused::confused:
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- Caleb Spilchen 13 years ago
  
  Originally Posted by Steven Wagenheim
  
  Um, since when it is against any TOS to limit how many of an item I sell?
  
  :confused::confused::confused:
  
  Hey Steve,
  
  He meant
  
  What processor are you using? Not sure, but think the PayPal TOS does not allow you to limit sales just because people use e-checks. Something to verify.
  
  "Limit sales just because people use e-checks".. not number of sales, the payment method -- echeck.
  
  Caleb
  
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- CDarklock 13 years ago
  
  Originally Posted by Steven Wagenheim
  
  Um, since when it is against any TOS to limit how many of an item I sell?
  
  He's saying it may be against PayPal's TOS to not accept e-checks.
  
  In reality, under your PayPal seller preferences, you can block e-check payment globally for non-eBay transactions. (You must accept e-checks for eBay transactions.)
  
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  "The Golden Town is the Golden Town no longer. They have sold their pillars for brass and their temples for money, they have made coins out of their golden doors. It is become a dark town full of trouble, there is no ease in its streets, beauty has left it and the old songs are gone." - Lord Dunsany, The Messengers
  
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pjCheviot Banned 13 years ago

Originally Posted by donhx

What processor are you using? Not sure, but think the PayPal TOS does not allow you to limit sales just because people use e-checks. Something to verify.

You can block payments by echeck in your Paypal Profile - but NOT for ebay transactions.
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Rob Howard

13 years ago

Originally Posted by donhx

What processor are you using? Not sure, but think the PayPal TOS does not allow you to limit sales just because people use e-checks. Something to verify.

Actually, I believe paypal has an option to shut off the acceptance of echecks. I'm checking that now.

Steven, as far as I know with rap - as soon as the check clears, paypal's IPN sends rap the confirmation and the sale pop's up.

Perhaps Sid will pop in here and let us know.

Rob

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Steven Wagenheim

13 years ago

Originally Posted by ccmusicman

Actually, I believe paypal has an option to shut off the acceptance of echecks. I'm checking that now.

Steven, as far as I know with rap - as soon as the check clears, paypal's IPN sends rap the confirmation and the sale pop's up.

Perhaps Sid will pop in here and let us know.

Rob

Yeah, I understand that the sale will probably pop up, but if I've already
sold 25 before that happens, I don't want the sale to pop up. I don't
want to support 27 of these or more depending on how many e-checks I
get.

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Rob Howard

13 years ago

Originally Posted by Steven Wagenheim

Yeah, I understand that the sale will probably pop up, but if I've already
sold 25 before that happens, I don't want the sale to pop up. I don't
want to support 27 of these or more depending on how many e-checks I
get.

Ok - so you're doing something that requires a lot more support. That makes sense.

Yeah - you are sorta stuck in a conundrum here. You may have to do what Kay suggested and just cut it off at 23 and hope that those other 2 clear.

Rob

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cashcow

13 years ago

I think you can turn that off.. I'm not sure where but I have an option over at DPD (which interfaces with paypal) to not accept pending payments which I think an echeck is?

I don't know if you can turn that off from within paypal or that is only something that can be done with their IPN.

Anyway, it's also important to note that those people why pay with echeck probably have no idea that it takes 3 days to clear or that they have done something "different" so they think they have purchased one of the slots in your offer not realizing their check has not cleared. Not sure what you do about that though.

Lee

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Caleb Spilchen

13 years ago

An instant payment doesn't take 3-5 days to clear.

I said we don't have instant payment debit {I think the checking account might work for that though}, so it has to be an e-echeck if we're pulling from the bank. Not that they were the same thing,
Caleb

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Mike Baker

13 years ago

Originally Posted by Caleb Spilchen

I said we don't have instant payment debit {I think the checking account might work for that though}, so it has to be an e-echeck if we're pulling from the bank. Not that they were the same thing,
Caleb

Dude, are purchasing the product or know of any other Canadians who are? Then stop acting like it's all about Canada. Not every country does thing the same way. As marketers we target the things that the US can offer as its the largest population of Information Products. So US citizens are able to make instant payments from their bank accounts to their paypal accounts, then that's what we presume other countries do too. Us Aussies have the ability to make instant payments to paypal, so there's another country.

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Tsnyder

13 years ago

Steven...

It appears to me that if the number of sales is a strong
ethical point for you then you'll have to cut it off at 23 and
assume the risk of those two e-checks not clearing.

Tsnyder

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Steven Wagenheim

13 years ago

Originally Posted by Tsnyder

Steven...

It appears to me that if the number of sales is a strong
ethical point for you then you'll have to cut it off at 23 and
assume the risk of those two e-checks not clearing.

Tsnyder

If the e-checks don't clear, I will then have to reopen the offer, which will
be days from now.

In the meantime, 2 people who might want to pay today without e-checks
will miss out.

Somehow, that just doesn't seem fair to me.

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Tsnyder

13 years ago

Originally Posted by Steven Wagenheim

If the e-checks don't clear, I will then have to reopen the offer, which will
be days from now.

In the meantime, 2 people who might want to pay today without e-checks
will miss out.

Somehow, that just doesn't seem fair to me.

Life is often unfair... that sucks! LOL

You can either reopen the offer or proceed
with the 23 buyers you have. Either way, you
won't be missing any meals... that's my guess.

Tsnyder

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cashcow

13 years ago

Originally Posted by Steven Wagenheim

If the e-checks don't clear, I will then have to reopen the offer, which will
be days from now.

In the meantime, 2 people who might want to pay today without e-checks
will miss out.

Somehow, that just doesn't seem fair to me.

True, but it's not really fair to assume that the people who paid with echecks won't clear simply because they had to reach into their bank account to get the money, right?

Although, having said that.... I will say that I have had a couple of incidents with echecks where the bank automatically charged back the funds without the buyer even knowing. Seems if they are not getting a physical product the bank takes a dim view. Hope that doesnt happen with yours though!

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Bill Farnham

13 years ago

Steven,

Is there a way to contact those people and let them know what is going on?

Perhaps if they knew they would pay with a more suitable method.

~Bill

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Steven Wagenheim

13 years ago

Originally Posted by Bill Farnham

Steven,

Is there a way to contact those people and let them know what is going on?

Perhaps if they knew they would pay with a more suitable method.

~Bill

Yeah Bill, that's already been taken care of. Both parties have been
contacted and they are aware that I may have to reverse the transaction.

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globalpro

13 years ago

Steven,

What RAP is doing is withholding access to the download page, which would normally be for a digital download.

Normally with the e-check, if I remember correctly, the buyer will see the payment_timeout.html page (I have added info about an e-check and bank transfer to reflect this) teeling them there was/is a problem, to contact you. They will also get the RAP pending email, that tells them about the e-check problem, etc. (it can be customized in product Mngt => System emails).

Once the e-check clears, PayPal will notify RAP and then the buyer will get the RAP download link email.

As an option, and if you feel confident the e-check will clear and your slots will be filled, you could take and turn the 'product' off (check the 'site offline' box). What you would need to do, is take the soldout.html and rename it offline.html (look at the 2 different HTML pages to see what I mean). Then if someone comes to that page, they will see the 'sold out' info.

Simple workaround. Hope it makes sense.

Hit me up if you need any help with it.

Thanks,

John

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Steven Wagenheim

13 years ago

Originally Posted by globalpro

Steven,

What RAP is doing is withholding access to the download page, which would normally be for a digital download.

Normally with the e-check, if I remember correctly, the buyer will see the payment_timeout.html page (I have added info about an e-check and bank transfer to reflect this) teeling them there was/is a problem, to contact you. They will also get the RAP pending email, that tells them about the e-check problem, etc. (it can be customized in product Mngt => System emails).

Once the e-check clears, PayPal will notify RAP and then the buyer will get the RAP download link email.

As an option, and if you feel confident the e-check will clear and your slots will be filled, you could take and turn the 'product' off (check the 'site offline' box). What you would need to do, is take the soldout.html and rename it offline.html (look at the 2 different HTML pages to see what I mean). Then if someone comes to that page, they will see the 'sold out' info.

Simple workaround. Hope it makes sense.

Hit me up if you need any help with it.

Thanks,

John

Yeah, makes sense. May be a moot point soon anyway as this thing is
almost sold out.

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Jesus Perez

13 years ago

Steve,

It looks like Allen has the same problem.

http://www.warriorforum.com/main-int...mn-things.html

Looks like there is a way to stop eChecks altogether.

My Account -> Profile -> Selling Preferences -> Payment Receiving Preferences ->

Block the following payments:
[x] Pay with eCheck for website and Smart Logo payments, or German bank transfer for all website payments except eBay. NOTE: You may not block eCheck payments on eBay.

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Sid Hale

13 years ago

Hey Steven,

Paypal advises that you do NOT deliver goods until AFTER an eCheck clears. In essence, the sale is pending.

It's nice that the potential customer was anxious enough to purchase NOW, because your seats were limited - but they were not able to complete the purchase until their payment cleared. Therefore, they aren't in the queue (nor do they take up a seat) until their payment is accepted by Paypal and credited to your account.

As a couple of people have said, you can set your Paypal options so that eChecks are not accepted, but then you potentially miss that sale (a problem if you don't otherwise fill your seats).

I think a better option is to leave the sale pending. If the payment clears before you fill your seats - GREAT!. If it clears AFTER you have filled your seats - you need to refund the customer. You can write them an apologetic note, and explain that, while there were seats available when they decided to purchase... their payment simply didn't clear in time.

Put them on a priority notification list for the next time you put out a similar offer, or something to that effect - but there is really no reason you should feel bad about the fact that their funds were not immediately available.

Analogy... My wife gets anxious when she finds something in the boutique that she wants, but doesn't have the money for. She will ask them to put the item on hold, but the best they will offer, is to hold the item till close of business the next day.

It's just business.

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Steven Wagenheim

13 years ago

Originally Posted by Sid Hale

Hey Steven,

Paypal advises that you do NOT deliver goods until AFTER an eCheck clears. In essence, the sale is pending.

It's nice that the potential customer was anxious enough to purchase NOW, because your seats were limited - but they were not able to complete the purchase until their payment cleared. Therefore, they aren't in the queue (nor do they take up a seat) until their payment is accepted by Paypal and credited to your account.

As a couple of people have said, you can set your Paypal options so that eChecks are not accepted, but then you potentially miss that sale (a problem if you don't otherwise fill your seats).

I think a better option is to leave the sale pending. If the payment clears before you fill your seats - GREAT!. If it clears AFTER you have filled your seats - you need to refund the customer. You can write them an apologetic note, and explain that, while there were seats available when they decided to purchase... their payment simply didn't clear in time.

Put them on a priority notification list for the next time you put out a similar offer, or something to that effect - but there is really no reason you should feel bad about the fact that their funds were not immediately available.

Analogy... My wife gets anxious when she finds something in the boutique that she wants, but doesn't have the money for. She will ask them to put the item on hold, but the best they will offer, is to hold the item till close of business the next day.

It's just business.

Thanks Sid. I'm really loving this system (more support requests are in)

LOL.

Sorry, big learning curve for me LOL.

But I'm loving it. Most fun I've had in 8 years.

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Cash Money Hosting 13 years ago

Or you could get RAP IPN modified to reduce stock on echeck payments.

When you receive the echeck, the stock is changed. If the echeck doesnt clear, it will add the stock back, if it does clear, than allow for download access

Im sure any programmer could do this for you. I would offer, but have to much on my plate ATM.
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Rob Howard

13 years ago

Originally Posted by Steven Wagenheim

Thanks Sid. I'm really loving this system (more support requests are in)

LOL.

Sorry, big learning curve for me LOL.

But I'm loving it. Most fun I've had in 8 years.

Isn't it cool when you get a new toy (specifically software in this case) - as frustrating as it can be to learn, it can also be super fun.

I just got ShopperPress for wordpress and I plan on putting all my products on a e-commerce page.

That is going to take some trial/error - but I'm looking forward to getting my hands dirty.

Rob

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Cash Money Hosting

13 years ago

@ccmusicman

You know slapezinearticles is in violation? ezinearticles is a registered trademark.

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Black Hat Cat Banned 13 years ago

How is this non-issue an issue? Geez, I wish all my problems were this trivial.
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- Kay King 13 years ago
  
  You know slapezinearticles is in violation?
  
  That's not quite how it works. If the trademark holder has a problem with it - you end up taking it down. Other people aren't involved in enforcing trademark use. Most of us advise not using them due to the hassle that can ensue.
  
  kay
  
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Delayed Payment Problem - How To Handle?

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