44 replies
I recently got an amusing email from an angry person.

As I was scanning my inbox, I saw an email with the subject line, "Loser." I figured this was going to be good so I opened it.

Inside, just one quick line telling me I'm a "total fraud, and nobody would ever buy that ****!"

So I do a check on his email address and find that he'd just opted in to my list a few days ago, and after seeing one blast from me he had come to that conclusion. He obviously had no idea who I was or what I'm about.

I simply shook my head, unsubscribed him from my list and went on to something else.

I maybe get about one negative email per year from people like this and I don't waste my time with them at all anymore. It's not worth it and I instead focus on all the positive emails I receive from customers as that's what this business is all about to me.

I'm just wondering if anyone else ever gets angry emails like this and how you handle them.
#youre a fraud
  • Profile picture of the author Michael Shook
    I don't get them often , but I guess people have bad days sometimes and it is so anonymous on the internet that they figure its safe to act poorly.

    I think that unsubscribing them is your best bet.
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  • Profile picture of the author thebitbotdotcom
    Funny. I once had something similar. In my autoresponder series, one of my opening lines goes something like:

    "Thanks for signing up. you won't regret it."

    After opening the first email which doesn't even get into the content of the course, some fool emails me back: "I'm regretting it already."

    So I responded: "Then by all means, allow me to unsubscribe you." and cancelled his subscription.
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    • Profile picture of the author Paul Myers
      cancelled his subscription.
      No no nononoooo...

      You don't unsubscribe them. You upgrade them to the psychic version.


      Paul
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  • Profile picture of the author Paul Myers
    Christophe,
    I'm just wondering if anyone else ever gets angry emails like this and how you handle them.
    Nope. Nobody else in the world gets them. It must be you. What'd you say to the guy?

    I get them occasionally. Usually stuff like "It's all sell, sell, sell," "You're nothing but a greedy bast_rd," and "Just another slave selling out to the big launches." (Yes, I got that one recently.)

    For the most part, they have no more effect than an unsubscribe that doesn't include a comment at all. Once in a while, one of them will make me laugh, though.


    Paul
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  • Profile picture of the author Don Schenk
    Too funny. I received that same email (word for word) about a year or so ago. I'll bet it's the same guy or his cloned brother.

    Some people feel the need to spread their negativity. It's too bad.

    All we can do is send them good mental energy, and let it go.

    :-Don
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  • Profile picture of the author Derek S
    If you are not getting some emails like that you are not marketing hard enough lol

    I get nearly one email every day from someone who reads my entire sales copy right down the the add to cart button and feels compelled to write me and say.

    "If you really want to help me, why are you making me pay for this guide... why cant you be nice and give this information away?"

    Needless to say I never respond to any email that is insulting, threatening or wanting my hard work for free... Life is too short to give these kinda of people any attention back.
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    • Profile picture of the author Dan C. Rinnert
      Some people are just angry people. Best thing to do is drop them and not worry about them.

      Other people are angry at something. Now, those people you can sometimes reason with and turn into repeat customers.

      Sometimes, though, it can be difficult to distinguish the two.
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    • Profile picture of the author Amitywill
      Originally Posted by Derek S View Post

      "If you really want to help me, why are you making me pay for this guide... why cant you be nice and give this information away?"
      He's got a point..
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      • Profile picture of the author Rob Howard
        Originally Posted by Amitywill View Post

        He's got a point..
        I'm assuming that is sarcasm. If not...


        People who pay for things tend to take them more serious, treat it with more respect.

        So perhaps the guy should pay, because if it's handed for free, chances are, he'll forget about it in a week and be off chasing something else.

        Just a thought.

        Unless you are being sarcastic. Then I laugh with you!

        Rob
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  • Profile picture of the author nandi
    Funny they subscribe and then get this negative... something amiss here! You didnt spam them no need to fuel their negativity just sad people who cant keep it to themselves. Guys who just have the "grapes are sour " attitude. Unsubscribe them and move on with your successful marketing life dont give them the joy of knowing you read their message because it makes them feel they got to you.
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  • Profile picture of the author Christophe Young
    Ha!

    Guess it's pretty common! I'm finding that most subscribers, and of course customers, are pretty cool.

    I'd never recommend responding to the Angry fools, as that could set off a chain of events that you'll want no part of at all. Kind of like negative forum threads that spin out of control.
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  • Profile picture of the author Darrell Hagan
    You did the right thing. I operated an auto repair shop for many years and as with all businesses we would get the occasional bad/unreasonable customer. I always tried to please these people and it usually resulted in a positive outcome but sometimes no matter what we did it just didn't work. Those were the ones which I asked to leave and not return - same as you and your unsubscribe - and that was usually the end of it. Don't let it bother you, I'm sure you've probably got enough positive customers to make up for the bad ones.....
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  • Profile picture of the author iAmNameLess
    A guy told me I was a fraud because I believe back links are an important part of SEO. The guy said he deleted all his powerful back links because they weren't working. Hmm.
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  • Profile picture of the author E. Brian Rose
    I was in the hospital for a while last month. A few webinars had to be canceled and people got wind of my illness. When I recovered and was back to work, I sent out an email letting people know that rumors of my death had been greatly exaggerated and I was back to 100%.

    A lot of great replies followed. One not so great. He said that he wished that I had died and that all Internet marketers should die a slow, painful death. I replied back and asked if he wanted to hire me for personal coaching. I didn't get a response.
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    • Profile picture of the author Amitywill
      Originally Posted by E. Brian Rose View Post

      all Internet marketers should die a slow, painful death.
      He's got a point..

      Before I get flamed, I'm just kidding. But there are quite a few internet marketers
      and non internet marketers that give the rest of us bad names.

      From some of the things that have occurred in the internet marketing
      space I'm not surprised some people feel this way.

      There are some real sleaze bags around unfortunately that has made it
      very difficult for people to decide who to trust in internet marketing.

      Any way I'm glad you're not dead Brian.

      Will
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      • Profile picture of the author E. Brian Rose
        Originally Posted by Amitywill View Post


        Any way I'm glad you're not dead Brian.

        Will
        I have never agreed more with any statement made on this forum.
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        Founder of JVZoo. All around good guy :)

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  • Profile picture of the author JHC81
    I receive these type of emails from time to time but I don't let it get to me.
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  • Profile picture of the author Backlinks Weekend
    Haha, I got a comment saying my website was bull**** and my business would fail a long time ago..but not from a subscriber. It's from my competitor, I guessed because all of the readers seem to be very nice for me. So, I went ahead and delete that comment. Overall, you don't want an unreasonable, dirty comment appear on your website
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  • Profile picture of the author Fernando Veloso
    This is why I dropped teaching morons.

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    People make good money selling to the rich. But the rich got rich selling to the masses.
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  • Profile picture of the author Jack Duncan
    Christophe,
    Sounds like the guy was just having a bad day...but then again, maybe every day is a bad day for him.

    These emails can provide a huge boost to sales if you can stomach it...

    The angriest people usually provide some real meat for your copy and autoresponders...just ask them. (if you dare)

    I remember hearing Clayton Makepeace say that your best allies in your marketing can be your enemies when you "mine their mind" in times like these.

    A few years ago I received one of these nasty emails and I was in a particularly gutsy mood and just kindly emailed him back and more or less asked him if he could kindly elaborate a bit.

    What a wealth of great advice he gave me. Of course, he never became a customer, but I have no doubt that he brought me many more with the great tips, features, and advice for me he spilled out between expletives.

    If nothing else, I learned a little more about how some people in that market truly felt.

    All the best,
    Jack Duncan
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  • Profile picture of the author RaptorGabe
    And thats why we do it...hahahaha ok maybe not but it is a excellent read . Everybody gets em, I just unsubscribe them and never reply.
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  • Profile picture of the author Alan Petersen
    Haven't been called a fraud yet but I did have a subscriber who would always email me back with a negative comment. In large red text font - larger than that.

    Zero constructive criticism just stuff like "I doubt that will work". Did that a few times in a row. I can't remember if he unsubscribed or I booted him off my list. I think I booted him.
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  • Profile picture of the author PennyManTim
    I don't get them - yet...
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  • Profile picture of the author stealthpromo
    Sometimes its fun to post hate mail on your website. Your followers will love reading through em, i promise.
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    • Profile picture of the author genietoast
      I had two of them from the same country tell me, "Stop marketing to me. I don't want your stuff. Unsubscribe me at once." So I did.

      And then I had another, also from the same country, once tell me, "I like this product, but may I test it first? (It was an affiliate product from Clickbank). I will not send any bit of money until I see a sample. Once it's to my liking I'll pay 20%, and then -- "

      I unsubscribed him.

      Give them an inch and they want the universe.
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  • Profile picture of the author glennda
    Thank you for sharing that. I'm just starting out so I'm sure I'll get that too. I think you handled it perfectly. We have no idea what happened, why anyone is reacting that way and sometimes we don't need to know. Out bursts are just that, an out burst. I'm glad you didn't take it personal. Good on you!
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  • Profile picture of the author Shane N
    You can't please everyone...

    That's one of the biggest lessons you must learn in this business or else you'll be too scared to ever launch anything!

    Best,
    Shane
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  • Profile picture of the author Big Al
    I had one where I was accused of telling people to
    create and send misleading emails.

    I'd be toying around with different subject lines and
    ways to write emails (as you do) and my email got
    attention (like it was supposed to) but I'd kinda messed
    up.

    The person had a point, I learned a valuable lesson - explained
    the situation and finished alright. While the subscriber
    wasn't expecting a reply ... they appreciated I was a real person
    who read what people had to say.
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    • Profile picture of the author ReportKing
      Banned
      [DELETED]
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      • Profile picture of the author Tom B
        Banned
        I still laugh at the time when a customer said I didn't know what I was doing because my sales page was terrible and wouldn't covert.

        That was the same sales page he purchased from. :confused:
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  • Profile picture of the author Daniel F. Lavoie
    I never replyed to angry emails from prospects. It's a total waste of time but it's always really funny to read them because they are pissed by how your market your things.

    I'm not doing business in the IM or the MMO niche, it's a niche wayyy outside this realm but one time I got an email from an angry prospect after I pitched my product in one email campaign.

    His email : "F*ck you f*cking Frank Kern wannabee" I found it funny as hell.


    Daniel F. Lavoie
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    • Profile picture of the author Rob Howard
      Originally Posted by Daniel F. Lavoie View Post

      I never reply to angry emails from prospects. It's a total waste of time most of the time I get one it's always really funny to read'em.

      I'm not doing business in the IM or the MMO niche, it's a niche wayyy outside this realm but one time I got an email from an angry prospect after I pitched my product in one email campaign.

      His email : "F*ck you f*cking Frank Kern wannabee" I found it funny as hell.


      Daniel F. Lavoie
      I always enjoy reading an email when marketing to a niche outside IM and getting a customer/sign up from someone who obviously understands IM.

      I've gotten a few before in the relationship niche. They where funny!

      Rob
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  • Profile picture of the author NateRivers
    I just forward them that video clip of Charles Manson where the reporter asks him "who he is" and he freaks out and speaks gibberish for 15 seconds and then whispers, "I'm nobody."
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    • Profile picture of the author NateRivers
      Originally Posted by NateRivers View Post

      I just forward them that video clip of Charles Manson where the reporter asks him "who he is" and he freaks out and speaks gibberish for 15 seconds and then whispers, "I'm nobody."
      Not really though...
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  • Profile picture of the author Dennis Gaskill
    I don't get many negative emails so I'll respond if they present themselves in a reasonable manner. If they're reasonable I'm all for trying to create understanding. There's always the chance I might learn something that could help.

    However, if they're unreasonable, then I just chalk it up to their comments saying more about them than anything else, so I ignore them.
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    Just when you think you've got it all figured out, someone changes the rules.

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  • Profile picture of the author WILLIELOITER
    Yes i agree, just forget about these angry ingnorant people with the emails and move on with positive thinking. Thats the best way to do anything I think. Something bothers you. Recognize it, Forget about it, and Move on with you life. Being happy and positive are main keys to success.
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  • Profile picture of the author bluez
    We cant make everyone happy or satisfied with our products or recommendations. No doubts there are lots of grumpy people out there and if we do get any of these emails, we would 1st, clarify from that person, ask them to show you the prove that he or she thinks we are a fraud, 2nd show all evidences from our side, backing up our products or product recommendations. 3rd, unlist and ignore their emails after that coz you may have 50% chances of getting more grumpy emails from them


    When it comes to biz, it is feasible to just focus on happy clients, rather than wasting time getting moody by those ppl.
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  • Profile picture of the author Silas Hart
    Reply back with a picture of the Hamburgular. Say "Oh, you caught me!"

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  • Profile picture of the author Daniel F. Lavoie
    Yes sure you can lie! But I don't think they will buy from
    you again if they discover your little game.

    The goal is to develop a relation with them so that you
    can help more in the future. Do you really want them to
    buy only one time from you?

    Like we say in poker : Lying is -EV

    Will you also make a video like this kid who lied about
    his income?

    http://www.tyroneshum.com/i-am-sorry-i-lied/
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  • Profile picture of the author mr2monster
    I have yet to receive one that outright... I do get the occasional heckler, but they're generally just pissy.

    Although, when I was in the infidelity niche (thank god I'm out of that niche) I did receive a hate message from someone's spouse who got caught cheating because of free report of mine that his wife had downloaded... haha.. that was interesting.
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    • Profile picture of the author M Thompson
      There seems to be a lot of angry people online... and they all have AOL accounts ...

      I get the occasional one usually after I give away something for free as I very rarely promote OPS (other peoples stuff)
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  • Profile picture of the author sal64
    sounds like something my wife keeps telling me... followed by: go get a real job.
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    • Profile picture of the author DanTheSeoGuy
      When you're just starting out you may feel bad when receiving an email like that, but us marketers have to understand that we'll never be able to please every single subscriber on our lists.

      Maybe he took a look at your product and he saw that works needs to be done in order for the money to start rolling in . Or maybe he just forgot he subscribed to your list or he's on tens of marketers lists.

      Anyway, the idea is that the only solution is to unsubscribe him and move along.

      Dan.
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  • Profile picture of the author alcymart
    I get them here also, but like you, rarely. Many moons ago, I recall taking these letters personally and actually replied back until I realized they would just become even angrier.

    Sadly,there exists such persons in our world and I now feel sorry for them, and just throw these messages away.

    Take care,

    Bernard St-Pierre
    Marketing Consultant
    Copywriter/Teacher
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  • Profile picture of the author JohnCalvinII
    I had the opposite happen a couple years ago. Signed up for a guys list, for about 2 months he sent me an email every other day. Every one of them selling me a different latest and greatest way to make money. Never provided an iota of useful information, just an advertisement.

    I unsubscribed and in the comments box as to why I unsubscribed, I explained that he was sending too many emails and not providing any information.

    Next day I received a scathing email from him telling me how I was an idiot and that people on his list were becoming millionaires by following his advice and blah blah blah.

    I haven't filled out a comment box when unsubscribing from a list since.
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