How to Easily Add Live Chat Support To Your Blog For Free!

14 replies
So, I just kind of discovered this awesome trick as I was trying to find a way for customers to quickly contact me.

We all know how much credibility you will gain if you offer live chat support on your website. It makes you look more legitimate, not to mention that you can have a direct line to your customers and visitors.

There are tons of different software programs and other services that will allow you to set up chat support, but many of them cost money! If your site is a Wordpress blog, then you can quickly and very easily set up live chat support without spending a dime.

1. Just set up a gmail account with any name. I would suggest using "yourname@gmail.com"


Gmail has a great chat feature that will allow you to chat with other gmail users or with anyone who has access to the chat client.

2. Add a plugin to your blog called "Google Talk Chatback Widget"

This will give you an option to add a live chat support button widget to your sidebar. When someone clicks on the live chat button, a window will open up with the gmail chat client. If you are logged into Gmail at the time, a chat box will open in your gmail inbox so you can talk with them.

The best part is when you are not logged into Gmail or you have your status set to "Busy", the live chat support button on your website automatically turns into a graphical link to your website's contact page.

I don't know about you guys, but I have my email inbox open pretty much all day long. So, whenever I'm working, I'm available for people to contact me instantly using this method.

Let me know if you have any questions. This little trick is just too useful to keep to myself.

-Noah Whitmore
#add #blog #chat #easily #free #live #support
  • Profile picture of the author Rob Howard
    This is cool.

    Thanks!

    Rob
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  • Profile picture of the author Shazia Mirza
    Wow this is awesome. I need to look into it.
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  • Profile picture of the author noah.whitmore
    Glad that everyone is finding it helpful. I just thought it was too awesome to not tell everyone.

    -Noah Whitmore
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    No Pitch For The Moment - Just A Nice Hello.
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    Feel free to PM me if you have any questions about my posts. I'd like to hear from you!
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  • Profile picture of the author Colin Palfrey
    Great share. I have tried the Yahoo messenger equivalent but constantly appeared as offline. This should be a big improvement.
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    I write articles and eBooks - PM me for details!
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  • Profile picture of the author ojari
    Thanks for sharing.This is truely awesome.

    ojari
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  • Profile picture of the author darkwizgemz
    Awesome. Thanks for the tip.
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  • Profile picture of the author noah.whitmore
    I'm glad that everyone is finding this useful. If you would like to see an example, you could take a look at my personal website. I'm putting this link up only to demonstrate this method, not for promotional purposes: Current Sales - NoahWhitmore.com

    If it's inappropriate for me to post that link, since it's my own website, I invite anyone to let me know and I will take it off.

    Hope that seeing an example will help others realize how valuable this is.

    -Noah Whitmore
    Signature
    No Pitch For The Moment - Just A Nice Hello.
    So... 'Hello'
    Feel free to PM me if you have any questions about my posts. I'd like to hear from you!
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  • Profile picture of the author supersonic
    Thanks for the tip. I am currently using Comm100 software for live chat and its great, very professional and easy to use. Ofcourse, it's free!

    I will try yours to see how different it is from Comm100.
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  • Profile picture of the author OpticalOut
    Cool plugin dude. I'm going to add it to my blog right now. I wish they had this for other platforms like Joomla.

    PS:
    I found this plugin from Google directly that is easier to setup.
    1) Log into Google with your account
    2) go here http://www.google.com/talk/service/badge/New#
    3) copy the code
    4) paste it into a text module in the sidebar

    I actually couldn't figure out how to do the Hash code stuff or whatever the WP plugin was asking for.
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  • Profile picture of the author noah.whitmore
    @supersonic - that sounds like a good option as well. Just so we all know, though, I didn't invent this plugin. I just thought it was pretty simple.

    @optical - the plugin page on wordpress.org has installation instructions on the "Installation" and "FAQ" tabs

    WordPress › Google Talk Chatback Widget « WordPress Plugins

    I like the choice that Google offers. But, you can't really change the graphic that it shows when you are online. If you use this plugin, you can choose an image for you "I'm online" status. So, you can change it to an image that says something like "Live Chat Right Now" or "Live Help! Click Here". Seems more professional than the "NoahjWhitmore - I'm online!"

    -Noah Whitmore
    Signature
    No Pitch For The Moment - Just A Nice Hello.
    So... 'Hello'
    Feel free to PM me if you have any questions about my posts. I'd like to hear from you!
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  • Profile picture of the author vick2011
    This is integratable with Joomla?
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  • Profile picture of the author PavanKumar
    Good share mate!
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  • Hi Noah, it's a great idea!
    I will try to add it to my main blog, it needs a different form of contact!

    Thanks and see you soon,
    Alessandro
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