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I don't know what my customer is talking about. Pls help.

by Michael Lee
5 replies
Hi Warriors,

I got an email from a customer who says he can't open the downloaded
products he bought from me. The products are the usual pdfs or zip
files, but he says a message comes up saying something like this:

A window WCCL Network pops up *asking for a specific Unique program Code,
and a Source EXE.file*. The Registration Server Script URL info s
provided.

I never had any issue like this before. So I don't know what the
real problem is. Could you please help?

Thanks,
Michael
#customer #pls #talking
  • Profile picture of the author rosetrees
    I guess the first thing is to make sure your customer has Adobe reader installed (if it's a pdf) or an unzip program. Don't assume that Windows will unzip. My Vista doesn't. I have to use Coffeecup unzipper. Windows XP works ok - but Vista just has to be different!

    They might be using a Mac or Linux, in which case I guess the same things apply.

    Also, make sure they are saving the file onto their computer before trying to open it.

    Edit: another thought. Their computer could have been attacked by malware. Tell them to run an antivirus scan and to download and scan with Malwarebytes.
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    • Profile picture of the author Lloyd Buchinski
      Originally Posted by rosetrees View Post

      My Vista doesn't.
      If the problem was the same as mine, the zip would start to open
      about twice a second and then it would be difficult to stop that,
      there is a way to get it to unzip.

      Save zip to documents.
      Right click to "open with"
      select "browse" and "always use selected program to open file"
      select iexplore.exe

      Have not had the slightest problem since.

      Edit: And not long after this post it stopped working. I downloaded
      WinRAR and that is working so far, but it would be nice if Vista could
      open a zip file all by itself.
      Signature

      Do something spectacular; be fulfilled. Then you can be your own hero. Prem Rawat

      The KimW WSO

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      • Profile picture of the author rosetrees
        On mine, that's exactly what starts it trying to open repeatedly. IE isn't an unzip program though.
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  • Profile picture of the author SuzanneH
    Did you use a special program to zip the files up or create the pdf file? Have other customers had the problem?

    If it was me, I'd ask for the exact message he's getting (and when he's getting it) and then google it. It could be something on your side OR it could be on his side, either with the unzipping or with trying to read the pdf file.

    Not much help, but hopefully it gets you going in the right direction.

    WCCL appears to be a network of free software programs (I say appears because I just googled it quickly).

    Suzanne
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  • Profile picture of the author Tim Dixon
    I would get them to send you a screen shot of the exact message, also get them to specify what OS they're using to aid in trouble shooting.

    I Googled the WCCL thing as well, you didn't happen to use this PDF creator did you? PDF-Creator (exe), from WCCL Network - Free Downloads on ZDNet | Shareware, Trialware, Evaluation Software

    Tim
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