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Paypal protect yourself with digital goods

by Peter76
10 replies
I've been scammed a couple of times on paypal by people claiming they didn't get their digital product and they won the case. Obviously I ended up losing. What do you guys suggest on protecting yourself from that happening again?
#digital #goods #paypal #protect
  • Profile picture of the author johnny_h
    I thought paypal had a policy that non-tangible goods aren't covered by buyer protection?? I've had a similar experience and just provide a download link in the claim & mention that the product is digital.
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  • Profile picture of the author Jack Duncan
    Peter76,
    This is one of those really unfortunate things that is just going to happen from time to time.

    Paypal almost always sides with the buyer. One thing that can help is if you can provide proof of an ip address download...then PayPal can match that ip address to the address the customer used to login to their account...

    Again...in most cases PayPal will simply side with the other person...but it is worth a try.


    All the best,
    Jack Duncan
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    • Profile picture of the author halfpoint
      Originally Posted by Jack Duncan View Post

      Peter76,
      This is one of those really unfortunate things that is just going to happen from time to time.

      Paypal almost always sides with the buyer. One thing that can help is if you can provide proof of an ip address download...then PayPal can match that ip address to the address the customer used to login to their account...

      Again...in most cases PayPal will simply side with the other person...but it is worth a try.


      All the best,
      Jack Duncan
      I've had maybe a 10% success rate from doing just this.

      You pretty much just have to accept it and then try and block them from buying anything else from you in the future.
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  • Profile picture of the author Tim_Carter
    Here we go again with misinformation.

    Palypals buyer protection does not cover digital goods - so the seller always wins.

    But you have to escalate to a claim and indicate digital goods. Make sure you put the download link in the comments section.

    I have NEVER in almost six years lost a dispute as a seller!

    See intangible goods here for proof.
    PayPal Buyer Protection

    From that site:
    The seller's listing is for a physical item – services and intangible items aren't covered.
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    • Profile picture of the author jglopez
      This is scary. Yet to happen to me, but at least now I know what I'll do. Thanks guys!
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      I'm a Professional Writer. I also do high-quality spins. I won't stop until you get the quality that you deserve. PM me or Email me at juliusglopez@gmail.com for samples of my work or for orders. I look forward to long-term business relationships with you.
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    • Profile picture of the author MarkWrites
      Originally Posted by Tim_Carter View Post

      Here we go again with misinformation.

      Palypals buyer protection does not cover digital goods - so the seller always wins.

      But you have to escalate to a claim and indicate digital goods. Make sure you put the download link in the comments section.

      I have NEVER in almost six years lost a dispute as a seller!

      See intangible goods here for proof.
      PayPal Buyer Protection

      From that site:
      The seller's listing is for a physical item - services and intangible items aren't covered.
      That has been my experience too. Once escalated and noted that the product was digital, the claim was denied to the purchaser.
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      • Profile picture of the author Johnny Slater
        I've been saying this for years but it seems like few ever listen. PayPal will side with the buyer if you escalate the claim and clearly state it is a digital product, but most people won't do this then will complain that they lose disputes and blame everything and everyone but themselves...

        Originally Posted by MarkWrites View Post

        That has been my experience too. Once escalated and noted that the product was digital, the claim was denied to the purchaser.
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    • Profile picture of the author FlashMatrix
      Originally Posted by Tim_Carter View Post

      Here we go again with misinformation.

      Palypals buyer protection does not cover digital goods - so the seller always wins.

      But you have to escalate to a claim and indicate digital goods. Make sure you put the download link in the comments section.

      I have NEVER in almost six years lost a dispute as a seller!

      See intangible goods here for proof.
      PayPal Buyer Protection

      From that site:
      The seller's listing is for a physical item - services and intangible items aren't covered.
      "Make sure you put the download link in the comments section." what do you mean by that?
      Signature

      ***** Sell Downloads Online | Tools & Resources To Set Up Your Online Business For Passive Income Day In Day Out, Month In Month Out! *****

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    • Profile picture of the author warriortx
      Originally Posted by Tim_Carter View Post

      Here we go again with misinformation.

      Palypals buyer protection does not cover digital goods - so the seller always wins.

      But you have to escalate to a claim and indicate digital goods. Make sure you put the download link in the comments section.

      I have NEVER in almost six years lost a dispute as a seller!

      See intangible goods here for proof.
      PayPal Buyer Protection

      From that site:
      The seller's listing is for a physical item - services and intangible items aren't covered.


      100% correct
      Signature
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    • Profile picture of the author Rich Struck
      Originally Posted by Tim_Carter View Post

      Here we go again with misinformation.

      Palypals buyer protection does not cover digital goods - so the seller always wins.

      But you have to escalate to a claim and indicate digital goods. Make sure you put the download link in the comments section.

      I have NEVER in almost six years lost a dispute as a seller!

      See intangible goods here for proof.
      PayPal Buyer Protection

      From that site:
      The seller's listing is for a physical item - services and intangible items aren't covered.
      Thank you! I sure wish people who use PayPal would take 5 minutes to read their policies. There are threads about this subject almost every day and people still don't get it.
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