The Customer Is Always Right...

by admin Administrator
67 replies
Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

Some customers need to be shot in their damn face.

Just saying..
#customer
  • Profile picture of the author Roaddog
    I can relate to that one.

    glad I'm not the only one that thinks that.

    Customers cause 90% of their own problems in any biz.

    and that's being conservative.


    Bad day Allen?


    Jim
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    • Profile picture of the author admin
      Administrator
      Originally Posted by Roaddog View Post

      I can relate to that one.

      glad I'm not the only one that thinks that.

      Customers cause 90% of their own problems in any biz.

      and that's being conservative.


      Bad day Allen?


      Jim

      Bad week :-)
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      • Profile picture of the author Chris Worner
        Originally Posted by admin View Post

        Bad week :-)
        As long as they leave thinking thinking that they are right then that's is all that matters. Other than that, I agree with your original post.

        Chris
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  • Haha someone had a bad day... ;p
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  • Profile picture of the author jhnbrwn
    You are absolutely right!
    Customers sometimes irritate so much and their changing requirements which come up so often don't allow working with a consistent pace and they need the job done on their said deadline!
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  • Profile picture of the author Patrick
    Originally Posted by admin View Post

    Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

    Some customers need to be shot in their damn face.

    Just saying..

    haha...not some..MANY !
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  • Profile picture of the author Zeus66
    The customer is always right...





    ...around the corner from having their face visited by Mr. Fist.
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  • Profile picture of the author Kevin_Hutto
    Originally Posted by admin View Post

    Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

    Some customers need to be shot in their damn face.

    Just saying..
    I find 10% of customers cause 99% of the problems... I try to refund them as quickly and cleanly as possible and never have contact with them again.
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  • Profile picture of the author Joshua Rigley
    Banned
    I find it amusing that Allen's threads always get around 10-15 posts within a minute or two. How about some music Allen?


    And I agree with Allen. Some customers are too stupid to be allowed to live. :-)
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  • Profile picture of the author Chris W. Sutton
    Wow... an Allen Says sighting! You will see Bigfoot abducted by aliens to undergo an anal probe more than you will see an Allen Says sighting! My year has been made now!!!!
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  • Profile picture of the author SingerRinging
    Well, that's one way to look at it. But then, without the customer, where would we "business people" be? We NEED the damn customer! And unfortunately, everybody isn't as smart as we are: So...with THAT said, let's back up a bit, and remember why we're in business.

    Sometimes, you just have to IGNORE the ignorance or stupidity or rudeness or xx@#! of others and stay focused on WHY you are in business in the first place, and what you are trying to accomplish by being in business for yourself.

    Yes, customers can, and often ARE, exasperating. But then, the sun goes down, and we sleep awhile, and the sun comes up another day. Get over it and move on, is what I say. (Go in the bathroom and scream and come out again with a big smile on your face. That'll piss 'em off!)
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  • Profile picture of the author admin
    Administrator
    Originally Posted by SadamUSAin View Post

    If you aim for quality as your activity "value" rather then quantity then its a good statement. Everyone knows that quality will only boost your sales on short term.

    A mixture will be better...
    What?

    Wait, wait, wait...what?
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    • Profile picture of the author Joshua Rigley
      Banned
      Originally Posted by admin View Post

      What?

      Wait, wait, wait...what?
      "If you aim for quality as your activity "value" rather then quantity then its a good statement. Everyone knows that quality will only boost your sales on short term.

      A mixture will be better..."

      Translation: I agree that if you strive to create quality products, rather than sell a bunch of crappy products, it is unfair to deal with difficult customers. It is a well known fact that quality is a proven selling technique.

      However, if you combine both quality and quantity in the sales mix, you will do better.

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      • Profile picture of the author Bill Farnham
        Well Allen, that's why morticians just LOVE their job...
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  • Profile picture of the author George Wright
    Allen,

    I prefer to think the customer is always wRight.

    George Wright
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    • Profile picture of the author Joshua Rigley
      Banned
      Originally Posted by George Wright View Post

      Allen,

      I prefer to think the customer is always wRight.

      George Wright
      George, that was so lame. But I laughed anyway. Thanks for your sense of gHumor (NOT Google Humor).
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  • Profile picture of the author Justin Hall
    Whoever coined that phrase was probably a ceo that never had to even SEE the customer. Before I got into copy and IM, I was a guitar salesman at guitarcenter. Before and during that time i was touring a lot with my band and selling my own merch at shows (very similar to being a retail salesperson only customers are often drunk!.)

    Dumb customers became the bane of my existence and I wish that some higher power had granted me the authority to dish out a slap to the face for every ignorant question, ridiculous request, bs refund, etc that i had to deal with from one unprecedentedly entitled customer after another.

    Even when I was working for an IM company I had to often times do refunds, answer support emails, and even take over coaching calls when the "gurus" were too busy.

    Finally I was given a chance to get even.

    I was a muay thai instructor at the time and was offered a part time job where...

    THE CUSTOMER IS ALWAYS WRONG!

    While I was doing freelance technical writing during the day, I started bouncing at a frat bar on 6th street in downtown austin.

    Basically i walked around with a radio ear piece looking for people that were acting up or being too drunk and I would make them leave one way or another. There was also a really strict dresscode there so if i didn't like someone, i could just make up a reason to throw them out.

    Whenever any of the bartenders would radio me (big establishment with 4 separate bars in one) I was the first person who got to go tell the "customer" he was wrong and throw them out on their ass if they didn't want to go out nicely.

    I know it's different since I wasn't in sales (and the pay wasn't stellar), but it was fun while it lasted.

    Good post, thanks for the rant opp.
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  • Profile picture of the author Eko Ventures
    One of the biggest problems is a lot of ...less than intellectually savvy... people out there live by that mentality, as customers. The belief that they are infallibly correct about everything and are some how owed flawless service and unreasonable standards by those providing them a service seems to be rampant.

    In many cases, this mentality stretches beyond paying customers to those who are prospective buyers... I'm a community manager for a free to play MMO, a game which up until recently was completely un-monetized and still in beta. A game was being given to them for free, and always will be with the option to spend real money. Yet so many people act as if we owe them the world, any hiccups on our end are blasphemous and intolerable and must be raged about profusely... though I'm starting to get off topic a tad here.

    People are dumb - I second the motion for face shooting and downside up nostril torture!
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  • Profile picture of the author E. Brian Rose
    Originally Posted by admin View Post

    Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

    Some customers need to be shot in their damn face.

    Just saying..
    Will this be on the sales page of you next product?
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  • Profile picture of the author Joe Mobley
    Timothy Ferriss has an excellent discussion about this in his book, The Four-Hour-Workweek.

    Interestingly, his observations agree with yours. Though there is no mention of gun play.


    Joe Mobley
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  • Profile picture of the author CurtisN
    Our wonderful administrator is always right
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    Curtis Ng (blog) - Product Launch Manager
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    • Profile picture of the author admin
      Administrator
      Originally Posted by CurtisN View Post

      Our wonderful administrator is always right

      Not really. I broke a forum rule by posting a useless rant so before I get banned everyone that needs to emotionally purge on bad customers, go for it :-)
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      • Profile picture of the author Frank Donovan
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      • Profile picture of the author Michael Mayo
        Originally Posted by admin View Post

        Not really. I broke a forum rule by posting a useless rant so before I get banned everyone that needs to emotionally purge on bad customers, go for it :-)


        Have a Great Day!
        Michael
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      • Profile picture of the author Roaddog
        Originally Posted by admin View Post

        Not really. I broke a forum rule by posting a useless rant so before I get banned everyone that needs to emotionally purge on bad customers, go for it :-)

        If you say so, Allen

        One time when I had a construction company, we had a lady that we knew was a little off. How much I didn't find out until we had finally finished the addition to her house.

        I get called about 9:30 at night, so have to go over there, far out of my way.
        I always took care of anything we may have overlooked no matter what time the customer called.

        Walking in I had noticed all the carpeting pulled up, thats strange we just put them in, I thinks

        Well long story short, the first thing she does is take me to the bathroom we had installed, sticks her nose IN the running water and tells me to smell it.
        I declined, she wanted me to snort water too.
        I asked her what the problem was.

        Well, apparently the water was now carcinogenic and the carpets were ALL pulled up because they had already caused her cancer (In 12 hours)

        She then ran to her fau (forced air unit) and started pulling wires apart,
        "you see this, this damn thing stops working when I pull these wires apart"

        If there was ever a time that I was glad I didn't have a hammer in my hand it was then....because I would have used it on myself.

        This is just one of many true stories.


        In addition
        Dealing with the very rich, especially if they inherited, was almost always a trip to The Outer Limits

        Some people are just NUTS, simple as that.


        feel better yet?


        Jim
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      • Profile picture of the author Robert Puddy
        Originally Posted by admin View Post

        Not really. I broke a forum rule by posting a useless rant so before I get banned everyone that needs to emotionally purge on bad customers, go for it :-)
        So its open season on rants while this thread still runs Woo hoo

        Heres something else I hate..... to be continued in another thread
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  • Profile picture of the author wanna-succeed
    This is great, Allen says something (which happens to be true), and it gets treated like the word of god. I find that amusing. A thank you from "admin" should be worth at least 100 from regular members.
    Allen, please come out with a thread stating that people should buy my stuff!:p

    Maybe I shouldn't tease you, I could get banned at the blink of an eye....&

    Anyway, what you say really is correct, people think that just because they are paying money for something, they get to determine the entire process, boneheads.
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    No sig, good day m8...

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  • Profile picture of the author suemax
    Originally Posted by admin View Post

    Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

    Some customers need to be shot in their damn face.

    Just saying..
    Is it BT or British Gas you are working for?
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  • Profile picture of the author Eko Ventures
    On the subject - Not Always Right | Funny & Stupid Customer Quotes - always good for a laugh/facepalm.

    http://clientsfromhell.net/ falls under the same category as well.
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  • Profile picture of the author mikemcmillan
    Allen's customer service specialist is now ready to serve your needs .

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    Check it out here.

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  • The customer is always right when the customer accepts the fact that
    the customer doesn't usually know what's right...

    That's why the customer prefers to talk to the person selling the
    product/service before buying it and to ask a truckload of questions
    before and after the purchase, over just buying it and figuring out how
    to get the benefits it supposedly provides on his or her own...

    What I usually do is inform, educate and entertain them by dropping a link
    pointing to the description section of my product/service and restating
    what is clearly shown there in a blow-by-blow subtle feature-benefit-just buy it damn you and get over it tone...
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  • Profile picture of the author Caleb Spilchen
    [DELETED]
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by Caleb Spilchen View Post

      my assistant loves the bad customers then again, I never see them
      Caleb

      Yeah, Bill Platt seems to be very patient. You are very lucky.
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    • Profile picture of the author Christina Osorio
      Originally Posted by Thomas Belknap View Post

      I'll make sure to let Bill Gates and Michael Dell know they are but mere amateurs.
      Try the Apple customer feedback Twitter account Bill Gates isn't long on words but is part of the direct response team.
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      • Profile picture of the author Tom B
        Banned
        Originally Posted by Christina Osorio View Post

        Try the Apple customer feedback Twitter account Bill Gates isn't long on words but is part of the direct response team.
        How do you know it is really him? There are a lot of celebrities on Twitter that are really va's posting.

        Bill Gates is on the Apple customer feedback? Strange if you ask me.

        I will be an amateur as well.
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  • Profile picture of the author BruceWood
    When we are in business, customers often see us as easy to abuse. They throw guilt, anger and frustration at us, and sometimes just abuse us to make themselves feel better.

    I think I'll hire Allen's customer service specialist.
    No need to clean her up.
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  • Profile picture of the author 82ana
    It was either Chicago's Marshall Field's (Macy's) or London's Selfridges' founders (Selfridges worked for Fields early in his career), who coined the term.

    Take your shovel and march on brother, I think they are both dead. And from what I've read on the thread so far, there are a few marketers who will gladly help you dig up the graves.

    Just saying...
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  • Profile picture of the author stumpy
    It is sad that some businesses make their employees suffer verbal abuse from customers and "take it". I've never agreed with the principle. Better to lose the business from those kind of people and be kind to the people that work for you and allow them to defend themselves.
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  • Profile picture of the author Lloyd Buchinski
    I know a police officer who mentioned that he likes his job because the customer is always wrong.

    Come to think of it, I guess if they are really wrong, you do get to shoot one
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  • Profile picture of the author Bill Jeffels
    To quote the great Gary Halbert...

    " Clients Suck "

    Best,


    Bill Jeffels



    .
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  • Profile picture of the author J Bold
    Hmmm not sure about "shot in the damn face" but yeah, some customers are horrible. It's like when you work in a store, which I have, and somebody complains about the price of something and how it used to be cheaper and bla bla bla or they want some cheap thing for free and keep arguing with you to give it to them. Are they right? Nope, and no reason to let them have their way, they are wrong, way wrong.
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    • Profile picture of the author Jeff Henshaw
      Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

      The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

      Some customers need to be shot in their damn face.
      I came a bit late to the post, but IMHO, get rid of all customers and then you'll save both powder and shot

      Just my thoughts,

      Jeff.
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  • Profile picture of the author Palusko
    Some customers are horrible. Some sellers are horrible. I guess, we can simply say - some people are horrible.
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  • Profile picture of the author Sandra Martinez
    Originally Posted by Chris Kent View Post

    I have heard this said by two people.

    Some businesses lack the balls to tell these types to get lost. Or maybe they fear being embarrassed.
    Some guys just don´t let go... I had a guy who broke a deal we had and wanted the product anyway, but under his newly found conditions.

    I said. No thanks, it doesn´t work for me. Deal is out. He insisted, until I lost my manners and told him that for his information slavery was over. He said I was rude, but kept insisting in his new terms. I told him that if he wanted rude, he should hear me cursing in 4 different languages, what I can do.

    he sent the money anyway... I refunded.:rolleyes:
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  • Profile picture of the author Benjamin Ehinger
    Originally Posted by admin View Post

    Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

    Some customers need to be shot in their damn face.

    Just saying..
    I could not agree more. As an ex server it used to drive me crazy to see restaurant managers and owners bend over backwards for people that were just looking for a free meal. Sure sometimes you have to take care of someone when it is a good reason, but some people are just taking advantage of the system.

    One of my favorite experiences is when a table decided to start cursing at me and my manager came up behind me and told them that they had five minutes to pay their tabs and get out. He even tacked on a 20% gratuity charge and threatened to call the police on them. Only time a manager I worked for actually stood up to a customer.

    I have had a few encounters myself as a writer and I just refuse to bend my policy. If it is my fault and I messed up I admit it, fix it, and move on, but sometime people try to take advantage and that is just not going to happen with me.

    Everybody should grow a pair and start standing up to the ridiculous people that think they are right just because they are the purchaser.

    Benjamin Ehinger
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  • Profile picture of the author Adie
    Main reason why I left my job as call center agent.. LOL
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  • Profile picture of the author James Blair
    Originally Posted by admin View Post

    Over the last couple weeks I've come to believe that is one of the dumbest statements I've ever heard in my life.

    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.

    Some customers need to be shot in their damn face.

    Just saying..

    hahaha, so very true. The way I like to think about it is "the customer isn't always right, but they are always the customer. That's always been my take on it.
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    • Profile picture of the author Tom B
      Banned
      Originally Posted by James Blair View Post

      hahaha, so very true. The way I like to think about it is "the customer isn't always right, but they are always the customer. That's always been my take on it.

      Very true. Unfortunately, they can also suck up a lot of your support and time thinking they should get free access to you if they pay $17. I had to fire a few customers just to free up my time.

      Luckily, it is normally a small percentage of customers that do this.
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  • Profile picture of the author jasonmorgan
    I ordered this thread medium and it's well done! If I had wanted this thread well done, I would have ordered it that way.

    Oh yeah, happy customers are repeat customers.

    Most people don't know how to deal with difficult customers and many of those same people don't even realize that they have been that customer at least once.

    Do some time at any service or retail job and you'll come away with the impression that people suck. How you deal with those people is what makes your day miserable or one fun and exciting encounter after another.

    Bring 'em on. I like 'em feisty.
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  • Profile picture of the author Dave Lianelli
    Let's just say... the customer is king, but you are the emperor!

    And I'll never forget what a marketing professor at high school once said about customer education: 99% of people out there are as stupid as a pig.

    (No offense to anyone of course!)
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  • Profile picture of the author JeedoAquino
    Customer isn't always right. If you have a customer that's just a pain in the ass FIRE that customer. Don't let that one person waste your time, give him a refund and never do business with him ^_^
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  • Profile picture of the author I.M.Retired
    The person who coined that term should have all his toes broken and his nose twisted until his nostrils permanently point directly at his eyeballs.
    NOT!

    The customer IS always right, like it or not. If they want to give you their hard-earned money, they know what they want to buy. If you're not providing what they want, it's your problem, not theirs.

    <Runs off, covers toes and face with duct tape and sticks head in snowbank (as an extra precaution...) just in case Allen is skulking about somewhere in the frozen northlands of Canada, eh!>

    Before I go... in defense of pigs:

    http://www.suite101.com/content/the-...ent-pig-a84448
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    • Profile picture of the author Paul Myers
      Val,
      The customer IS always right, like it or not. If they want to give you their hard-earned money, they know what they want to buy. If you're not providing what they want, it's your problem, not theirs.
      I don't think you're thinking of the same kind of situation I think Allen is thinking of.


      Paul
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      • Profile picture of the author I.M.Retired
        Paul: That is not surprising...

        I never seem to know what's really going on around here.

        Better not compare my intelligence with a porker. Might already know the outcome!

        Besides, I've never had a chance to pick a fight with Allen so I just thought I'd give it a go!
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        • Profile picture of the author Paul Myers
          Val,
          I never seem to know what's really going on around here.
          Welcome to the club. None of the rest of us do, either.
          Better not compare my intelligence with a porker. Might already know the outcome!
          I would not do that. Not without more substantial provocation than a playful swat and a bit of cross-communication, anyway.
          Besides, I've never had a change to pick a fight with Allen so I just thought I'd give it a go!
          [chuckle] "And in this corner, weighing in at 87 and one half pounds..."


          Paul
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          Stop by Paul's Pub - my little hangout on Facebook.

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          • Profile picture of the author R Hagel
            Originally Posted by Paul Myers View Post

            "And in this corner, weighing in at 87 and one half pounds..."
            Whodda thunk Allen would be so tiny?








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            • Profile picture of the author Paul Myers
              Originally Posted by R Hagel View Post

              Whodda thunk Allen would be so tiny?
              [splorf!]




              I need a new keyboard....
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              Stop by Paul's Pub - my little hangout on Facebook.

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              • Profile picture of the author GlobalTrader
                One of my greatest joys of being self-employed is realizing I do not need to accept everyone as a customer.

                Since going online over a decade ago now, I have found that the BEST customers are those who take the time to read everything on your web pages. Most of us who use the Internet to market products or services try to put as much information on your pages to help the prospect make an informed decision.

                The orders I have received over these past 10+ years have primarily been from people who took the time to read what we have posted there and made an informed decision and in 10+ years our refund request rate from those customers has been less than 1/2 of 1%.

                However, the people who call or email asking questions that you know are clearly answered on the web pages you have so pain-stakenly published but they are simply too lazy to read account for over 50% or more of the refund requests we received.

                I reached a point about 5 or so years ago that when the phone conversation drones on and on past about 7 minutes, I will either not make a sale or these people will end up being a continual pain in the a**. Same goes for back and forth emails.

                In many of these instances I have fired the prospect....meaning I have told them to please do not buy from us. They act stunned, well what do you mean they will often ask, I tell them that we do not want them as a customer and will not process and order if we receive one from them.

                In all, I have probably saved myself a lot of grief firing them before they buy.
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      • Profile picture of the author davezan
        I thank whoever said something like this:

        The customer is always right...

        ...until you draw the line.
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        David

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  • Profile picture of the author David Maschke
    Many years ago I bought Terry Dean's Copywriting course.

    After the purchase, I found there were many unadvertised bonuses, but they were not delivered all at once. They were delivered one at a time, one week at a time.

    A month after my purchase, I was still getting the bonuses. It was like a jackpot that kept paying out. Sometimes instant gratification isn't the best strategy.

    Did I want to download all the bonuses the night of the purchase? Yes.

    But I appreciated them a whole lot more a month later. I'd have to agree, the customer isn't always right, even if it's me

    Dave Maschke
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