Domain transfer, please help!

by Adie 14 replies
This is the first time I have this problem as I never received a domain request transfer from Godaddy before. I never had any problem transferring to namecheap. I sold a site in Flippa and the new owner is requesting a domain transfer to godaddy. I gave him the authorization code and I received the following email from godaddy.


Re: Transfer of xxxxxxxx.COM


Dear ,,

GoDaddy.com, Inc. received a request on 2/18/2011 for us to become the new registrar of record.

You have received this message because you are listed as the Registered Name Holder or Administrative contact for this domain name in the WHOIS database. If you are not the Account Holder, or you are transferring the domain to a new owner, please forward this email to the appropriate Account Holder so that they may complete the transfer process.

IMPORTANT: If the steps below are not completed, the domain name(s) listed above will NOT be transferred to us.
To proceed with the transfer, log in and follow these instructions.

In the process of authorizing this transfer, you will be prompted to provide the Transaction ID and Security Code:

Transaction ID: 9689xxx
Security Code: NRxxx

Once a transfer takes place, you will not be able to transfer to another registrar for 60 days, apart from a transfer back to the original registrar, in cases where both registrars so agree or where a decision in the dispute resolution process so directs.

If you DO NOT WANT the transfer to proceed, then please don't respond to this message.

If you have any questions about this process, contact us by email at support@godaddy.com, or by phone at (480) 505-8877.

Regards,
GoDaddy.com, Inc.


So, the email basically tells me to login to Godaddy. How could I log-in if I don't have an account with them and my domain is registered somewhere else? can somebody shed me light on this? I'm looking like a noob here.. LOL

Thanks,
Adie
#main internet marketing discussion forum #domain #transfer
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  • Profile picture of the author Patrick
    Originally Posted by Adie View Post

    This is the first time I have this problem as I never received a domain request transfer from Godaddy before. I never had any problem transferring to namecheap. I sold a site in Flippa and the new owner is requesting a domain transfer to godaddy. I gave him the authorization code and I received the following email from godaddy.




    So, the email basically tells me to login to Godaddy. How could I log-in if I don't have an account with them and my domain is registered somewhere else? can somebody shed me light on this? I'm looking like a noob here.. LOL

    Thanks,
    Adie
    You need to login with the username and password of the person to whom you sold your website.
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    • Profile picture of the author Adie
      Originally Posted by schwarzes View Post

      You need to login with the username and password of the person to whom you sold your website.
      Why, I don't understand..

      ok, I get it

      Originally Posted by DireStraits View Post

      It sounds like the new owner (whoever bought it through Flippa) has initiated the transfer request from his own GoDaddy account.

      What you'll need to do is forward him this email, containing those codes, so that he can verify the transfer.
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  • Profile picture of the author DireStraits
    Originally Posted by Adie View Post

    This is the first time I have this problem as I never received a domain request transfer from Godaddy before. I never had any problem transferring to namecheap. I sold a site in Flippa and the new owner is requesting a domain transfer to godaddy. I gave him the authorization code and I received the following email from godaddy.




    So, the email basically tells me to login to Godaddy. How could I log-in if I don't have an account with them and my domain is registered somewhere else? can somebody shed me light on this? I'm looking like a noob here.. LOL

    Thanks,
    Adie
    It sounds like the new owner (whoever bought it through Flippa) has initiated the transfer request from his own GoDaddy account.

    What you'll need to do is forward him this email, containing those codes, so that he can verify the transfer.
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    • Profile picture of the author Adie
      Originally Posted by DireStraits View Post

      It sounds like the new owner (whoever bought it through Flippa) has initiated the transfer request from his own GoDaddy account.

      What you'll need to do is forward him this email, containing those codes, so that he can verify the transfer.
      Yes, he did... I told him to do that.. I thought the process is similar to namecheap - seamless, but Godaddy is complicated... This sounds odd, there is no instruction as ho will do this.. LOL...
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  • Profile picture of the author mistermint
    I just did this bought a domain and had it moved to godaddy...

    Didn't pay much attention but, I think it goes like this:

    The registrant opens a free account with godaddy then request them to pick up the domain from where it is now..cost is about 18 bucks..once the domain gets to godaddy it can be pushed to the new owner free..they just need your log in handle and email address.
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    • Profile picture of the author Adie
      Originally Posted by mistermint View Post

      I just did this bought a domain and had it moved to godaddy...

      Didn't pay much attention but, I think it goes like this:

      The registrant opens a free account with godaddy then request them to pick up the domain from where it is now..cost is about 18 bucks..once the domain gets to godaddy it can be pushed to the new owner free..they just need your log in handle and email address.
      Registrant? Who? Me or the buyer?

      The man already requested the transfer as I said above but I don't understand Godaddy's email to me.. LOL
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      • Profile picture of the author DireStraits
        Originally Posted by Adie View Post

        Registrant? Who? Me or the buyer?

        The man already requested the transfer as I said above but I don't understand Godaddy's email to me.. LOL
        Adie,

        A domain can be transferred between registrars for 2 reasons:

        (1) The domain registrant wishes to remain the registrant, but for whatever reason wants to move the domain to another registrar.

        (2) The domain has been sold to someone else, who doesn't wish to utilise the same registrar as the previous registrant.

        Either way, when performing a transfer, registrars need to ensure that it's done consensually, i.e. with the permission of the current registrant.

        They do this by sending an email to the current registrant's administrative email contact that is on file with the current registrar, prompting them to confirm the transfer. This prompt may take the form of a clickable link, or it may be a code (or multiple codes) which is to be manually entered at the new registrar's site.

        So that is why you, as the current registrant of the domain, received that prompt.

        It's worth noting that different TLDs have to undergo different processes for a successful transfer between different registrars. Some have an "auth code" assigned by the registry, and some do not, and only take advantage of a domain registrar's own transfer approval process.

        Not only do different TLDs have to adhere to different transfer protocols, as dictated by rules set out by that TLDs registry, but different registrars also have their own proprietary transfer approvals process; they're not all identical.

        Pass on the codes that you received, to the new recipient. He/she will enter them at GoDaddy, and the transfer will go ahead.

        It's really not all that difficult or confusing at all. :p
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        • Profile picture of the author Adie
          Originally Posted by DireStraits View Post


          Pass on the codes that you received, to the new recipient. He/she will enter them at GoDaddy, and the transfer will go ahead.

          It's really not all that difficult or confusing at all. :p
          I understand the process as I am doing this for years but Godaddy is sending vague email... They didn't explain that the email is supposed to be forwarded to the new owner so that he can complete the transfer.....

          Does the email said that it should be passed to the recipient of the domain? NO! - that's what it makes misleading....

          The email tells me to login to godaddy where in fact I am not a godaddy customer - don't you find it odd? You have a very long explanation for a simple question...

          Anyway,, we are doing it now and I just called godaddy and ask them why they are sending misleading emails - the support told me to forward the email message to them.. LOL
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          • Profile picture of the author DireStraits
            Originally Posted by Adie View Post

            I understand the process as I am doing this for years but Godaddy is sending vague email... They didn't explain that the email is supposed to be forwarded to the new owner so that he can complete the transfer.....

            Does the email said that it should be passed to the recipient of the domain? NO! - that's what it makes misleading....

            The email tells me to login to godaddy where in fact I am not a godaddy customer - don't you find it odd? You have a very long explanation for a simple question...

            Anyway,, we are doing it now and I just called godaddy and ask them why they are sending misleading emails - the support told me to forward the email message to them.. LOL
            Adie,

            The "problem" is that GoDaddy doesn't know the domain is getting a new owner. For all they know, you could be looking to transfer the domain to them whilst remaining the registrant.

            If that were the case, and they'd told you to pass on the information to the new registrant, you'd be equally confused, I guess - since there wouldn't be one.

            That said, GoDaddy probably shouldn't write their emails on the assumption that a domain's registrant is staying the same. They'd be better off including two sets of instructions. I agree that they could probably make the process a lot clearer.
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            • Profile picture of the author Adie
              Originally Posted by DireStraits View Post

              Adie,

              The "problem" is that GoDaddy doesn't know the domain is getting a new owner. For all they know, you could be looking to transfer the domain to them whilst remaining the registrant.

              If that were the case, and they'd told you to pass on the information to the new registrant, you'd be equally confused, I guess - since there wouldn't be one.

              That said, GoDaddy probably shouldn't write their emails on the assumption that a domain's registrant is staying the same. They'd be better off including two sets of instructions. I agree that they could probably make the process a lot clearer.
              Hi Michael,

              Now I know... That's it... LOL... The support seems don't know what to say when I asked her why godaddy is asking me to login when I am not a godaddy customer... I can't believe that Godaddy; considered to be the biggest domain registrar is missing this thing... They should recheck their process.... Namecheap is the best when it comes to this matter...
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              • Profile picture of the author DireStraits
                Originally Posted by Adie View Post

                Hi Michael,

                Bow I know... That's it... LOL... The support seems don't know what to say when I asked her why godaddy is asking me to login when I am not a godaddy customer... I can't believe that Godaddy; considered to be the biggest domain registrar is missing this thing... They should recheck their process.... Namecheap is the best when it comes to this matter...
                Hah. Well, you know, in fairness, it doesn't surprise me all that much. It is GoDaddy we're talking about: just registering a domain with them is like walking through a minefield, with their endless stream of up-sells/cross-sells and other confusing stuff on their site.

                If they can't even be bothered to make the process of registering domains for new customers a straightforward affair - and instead deliberately make it difficult and confusing - I see no reason why they'd have an interest in making "back-end" transfers and such any more palatable. :p

                If there's one thing GoDaddy are well-known for, it's possessing a total disregard for providing a good user experience.

                In other words, don't expect them to "own up" to anything, or take remedial steps towards clearing up the confusion you've just experienced. Hell will freeze over before that's likely to happen.
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  • Profile picture of the author Patrick
    It would be better to call GoDaddy and also your current domain registrar and talk to them.
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    • Profile picture of the author Adie
      Originally Posted by schwarzes View Post

      It would be better to call GoDaddy and also your current domain registrar and talk to them.
      In namecheap, after I gave the authorization code to the new owner, he just initiate the transfer and after 5 days, the domain is in his possession without doing anything on my end.. Godaddy is making things more complicated.. Whoever received the above email would really wonder what to do, especially for non-godaddy customers.. LOL
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      • Profile picture of the author Patrick
        Originally Posted by Adie View Post

        In namecheap, after I gave the authorization code to the new owner, he just initiate the transfer and after 5 days, the domain is in his possession without doing anything on my end.. Godaddy is making things more complicated.. Whoever received the above email would really wonder what to do, especially for non-godaddy customers.. LOL

        Godaddy is a master in making things confusing, they just want to call you so that they can keep you on hold for 10-15 minutes, and then in the meantime you will listen to their "attractive" telemarketing advertisements.
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