Resolved case still open in PayPal

by Big Al
3 replies
Hiya

I sold a product to someone who didn't get the download link (or didn't see it after the PayPal transaction).

Unfortunatley it was in the middle of the night (my time) and 12 hours later they opened a PayPal dispute. I emailed the download link straight to them and updated the PayPal resolution centre.

While they disappeared off the radar - no email back, no acknowledgement of the PayPal dispute and its resolution (and no refund request either).

I think they might have fallen into a hole somewhere...

Anyone know what I can do to close this case?

Thanks

Al
#case #open #paypal #resolved
  • Profile picture of the author imfusa
    Call paypal, they will fix the problem, and tell you what you should do. They might tell you to send an e-mail or something.
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  • Profile picture of the author Mr Lim
    Originally Posted by Big Al View Post

    Hiya

    I sold a product to someone who didn't get the download link (or didn't see it after the PayPal transaction).

    Unfortunatley it was in the middle of the night (my time) and 12 hours later they opened a PayPal dispute. I emailed the download link straight to them and updated the PayPal resolution centre.

    While they disappeared off the radar - no email back, no acknowledgement of the PayPal dispute and its resolution (and no refund request either).

    I think they might have fallen into a hole somewhere...

    Anyone know what I can do to close this case?

    Thanks

    Al
    Screenshot the proof and uploaded it to Paypal.
    I remember there's a place that allow member to upload their proves.
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  • Profile picture of the author masterjani
    If the dispute is about refund request then you might loose the money,So not only uploading of screenshots is enough,Send the email to the paypal help center with the details so that you can get response.
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