Why do GURUs (and everyone else) break the SPAM laws?? Here are the misconceptions....

33 replies
I am sick of all the misinformation about SPAM out there!! And today was yet another day that proved this!! I got an email from a "certain" IM marketer that had the subject line:

"[PayPal] Your Account Has Been Terminated"

Then the email goes on to say how his account had been limited and to buy some garbage product that will rake in billions.

Well, ANYONE that actually knows what SPAM is KNOWS that this is ILLEGAL!!!

Rule #2 from CAN-SPAM: Don't use deceptive subject lines. The subject line must accurately reflect the content of the message.

So, what's the BIG deal?? The fine for this is $16,000!!

There are so many misconceptions about SPAM email that I have decided to list a few out here and show what the law says. This is SUCH a simple law but so few people actually read it so I will provide a few thoughts here.

  • Misconception #1. If the OPT in to you list you can send whatever garbage you want and do it however you want.
Nope...you still have to follow the laws! For example you still have to have legit headers, accurate subjects lines, mailing address, you have to disclose that it is an ad, and you have to have a method to unsubscribe.
  • Misconception #2. Sending unsolicited email is illegal and therefore SPAM.
WRONG!!! Just like you can send unsolicited "snail mail" you can also send unsolicited email. There is NO law that says that it needs to be double opt-in or even single opt-in!! Now many people will try to get you to think that this is illegal, but it clearly isn't...granted it may be against many providers TOS and they can & will ban you, but it is not illegal.

However, the thing that IS illegal is mechanically harvesting emails in order to bulk email. That is not only illegal, but stupid! There are honeypots and spamtraps all over and if you do this you are going to get caught faster than green grass through a goose!

  • Misconception #3. It's OK to fake opt-out.
I bought a particular course that taught emailing and they basically said to create an html page that you email linked to that says that you have been successfully opted out. In fact I have gotten several emails that use this same technique. The LAW clearly states that you must provide a clear opt-out mechanism and that the request must be honored within 10 days.

  • Misconception #4. It is OK to fake headers in your email to inbox better.
Nope...sorry. All header information but be accurate and intact.

So breaking any of these laws can incur up to $16,000 per violation!

All this being said, the CAN-SPAM law is SUPER easy to follow and most people steer clear of email marketing as a result.

So, here are the main laws governing email:

  1. Don't use false or misleading header information. Your "From," "To," "Reply-To," and routing information - including the originating domain name and email address - must be accurate and identify the person or business who initiated the message.
  2. Don't use deceptive subject lines. The subject line must accurately reflect the content of the message.
  3. Identify the message as an ad. The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.
  4. Tell recipients where you're located. Your message must include your valid physical postal address. This can be your current street address, a post office box you've registered with the U.S. Postal Service, or a private mailbox you've registered with a commercial mail receiving agency established under Postal Service regulations.
  5. Tell recipients how to opt out of receiving future email from you. Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Craft the notice in a way that's easy for an ordinary person to recognize, read, and understand. Creative use of type size, color, and location can improve clarity. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn't block these opt-out requests.
  6. Honor opt-out requests promptly. Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honor a recipient's opt-out request within 10 business days. You can't charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don't want to receive more messages from you, you can't sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you've hired to help you comply with the CAN-SPAM Act.
  7. Monitor what others are doing on your behalf. The law makes clear that even if you hire another company to handle your email marketing, you can't contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.
For the rest of the info check out the GOV's site.

So...I hope this helps you follow the law if you send out email (whether opt-in or not).
#break #canspam #email #email marketing #gurus #laws #misconceptions #spam
  • Profile picture of the author Mohammad Afaq
    Well what can you do?

    Unless FTC starts coming down on these people, this won't stop.

    And not the mention how much "freedom" we will lose when this starts happening.
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    • Profile picture of the author Barry Unruh
      Originally Posted by Mohammad Afaq View Post

      Well what can you do?

      Unless FTC starts coming down on these people, this won't stop.

      And not the mention how much "freedom" we will lose when this starts happening.
      I do not think the point of the OP is to get "other people" to change but to make sure you, as an internet marketer, do not use these tactics.

      It is not a matter of if the FTC will get around to it. It is a matter of when and if the offender is within their jurisdiction. If they receive enough complaints and can locate the offender they will come down on them like a ton of bricks.

      If you are breaking the rules you are risking your business, your money, your reputation, and your freedom.

      Barry
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      • Profile picture of the author royljestr
        Originally Posted by Barry Unruh View Post

        I do not think the point of the OP is to get "other people" to change but to make sure you, as an internet marketer, do not use these tactics.

        It is not a matter of if the FTC will get around to it. It is a matter of when and if the offender is within their jurisdiction. If they receive enough complaints and can locate the offender they will come down on them like a ton of bricks.

        If you are breaking the rules you are risking your business, your money, your reputation, and your freedom.

        Barry

        Yeah, I am just putting the info out there so that each person can at least know their legal boundaries and not just copy some "guru" in breaking the law.
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  • Profile picture of the author jayspann
    This is a great post. A lot of mis-information out there about email marketing
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    • Profile picture of the author onemorewarrior
      Thanks for that very informative post.
      So is the email I got today spam or the new face of email marketing

      Subject:receipt for your order #25XYZ5K


      Hey firstname

      Thank you for your purchase.
      You may access the members area here

      Affiliate link

      then an hour later
      Subject:RE:Account Upgrade

      Hey firstname

      Thank you for your purchase.
      You may access the members area here

      Affiliate link

      I got quite a few of these emails recently from people who's list I have been on for some time now and who I have purchased from.
      Is this what is to become of email marketing? NOT COOL :confused:
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      • Profile picture of the author Rob Howard
        That sh*t is just plain stupid. Illegal or not, if you can't sell an affiliate program, a product, or anything else for that matter by using good ol' fashioned sales copy, then you need to get out of this business.

        Below will piss more people off than convince them to buy. Not a good long term business strategy anyway.

        Rob

        Originally Posted by onemorewarrior View Post

        Thanks for that very informative post.
        So is the email I got today spam or the new face of email marketing

        Subject:receipt for your order #25XYZ5K


        Hey firstname

        Thank you for your purchase.
        You may access the members area here

        Affiliate link

        then an hour later
        Subject:RE:Account Upgrade

        Hey firstname

        Thank you for your purchase.
        You may access the members area here

        Affiliate link

        I got quite a few of these emails recently from people who's list I have been on for some time now and who I have purchased from.
        Is this what is to become of email marketing? NOT COOL :confused:
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      • Profile picture of the author royljestr
        Originally Posted by onemorewarrior View Post

        Thanks for that very informative post.
        So is the email I got today spam or the new face of email marketing

        Subject:receipt for your order #25XYZ5K


        Hey firstname

        Thank you for your purchase.
        You may access the members area here

        Affiliate link

        then an hour later
        Subject:RE:Account Upgrade

        Hey firstname

        Thank you for your purchase.
        You may access the members area here

        Affiliate link

        I got quite a few of these emails recently from people who's list I have been on for some time now and who I have purchased from.
        Is this what is to become of email marketing? NOT COOL :confused:
        You are exactly right! These guys probably feel like what they are doing is legit because they have a double opt-in list and unsubscribe at the bottom of the email...but it's not legal..it is clearly spam.

        You should report these guys to SpamCop.net - Beware of cheap imitations
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  • Profile picture of the author LetsGoViral
    Some tips - add email spam filters under conditions such as these:
    -caps lock in title;
    -'congradulations' in the title;
    -'you have won' in the title;
    -too many exclamation marks in the title;
    -bit.ly links in the body.

    And so on...that is the only way really.
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  • Profile picture of the author Matt Woityra
    I am with you on the rant.

    I am sick of all of the email subjects that tells me I have a free download or instantly upgraded. The next time we get such crap I'm just gonna hit spam button.

    Just my 2 cents!
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  • Profile picture of the author tryinhere
    Your worried about mis conception?

    I seem to be getting told i am stupid and need to stand to attention to behave ?

    shame on you

    My records are showing me you haven't gotten to see my newest free training, Why not?

    /\ that sort of crap really must prey on the weak and desperate people out there, shame on me ? no the shames right back at you baby.
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    • Profile picture of the author royljestr
      Originally Posted by tryinhere View Post

      Your worried about mis conception?

      I seem to be getting told i am stupid and need to stand to attention to behave ?

      shame on you

      My records are showing me you haven't gotten to see my newest free training, Why not?

      / that sort of crap really must prey on the weak and desperate people out there, shame on me ? no the shames right back at you baby.

      um...I'm not sure what you are getting at here buddy.
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  • Profile picture of the author Steve Faber
    Roy,

    You're so spot on with this post that it just plain hurts! You'd expect that many of the big gurus have attorneys on retainer that would about sh** their pants if they saw any of this stuff. Mine about gags on anything that could have even the least bit of impropriety vaguely insinuated by anything in it anywhere. They're really nervous creatures, you know.

    It's amazing that none of these marketers has gotten their pants sued off by the authorities yet. Then again, perhaps they have...
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    • Profile picture of the author royljestr
      Originally Posted by Steve Faber View Post

      Roy,

      You're so spot on with this post that it just plain hurts! You'd expect that many of the big gurus have attorneys on retainer that would about sh** their pants if they saw any of this stuff. Mine about gags on anything that could have even the least bit of impropriety vaguely insinuated by anything in it anywhere. They're really nervous creatures, you know.

      It's amazing that none of these marketers has gotten their pants sued off by the authorities yet. Then again, perhaps they have...

      Yeah, I totally agree with you! The problem is that as these gurus (and whoever else) break these laws because they seem vague...just like what was happening with splogs. Well, IF we keep breaking these laws the FTC is going to crack down even harder and make the rules even more unbearable!!

      Right now the laws aren't really that bad...and it is easy to stay compliant. I mean...more people don't even know that it is PERFECTLY legal to send email that is unsolicited (no opt-in)!! However if everyone keeps putting receipt numbers and stuff in their subject lines we are just going to wake up the FTC beast!!
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      • Profile picture of the author Steve Faber
        Originally Posted by royljestr View Post

        Yeah, I totally agree with you! The problem is that as these gurus (and whoever else) break these laws because they seem vague...just like what was happening with splogs. Well, IF we keep breaking these laws the FTC is going to crack down even harder and make the rules even more unbearable!!

        Right now the laws aren't really that bad...and it is easy to stay compliant. I mean...more people don't even know that it is PERFECTLY legal to send email that is unsolicited (no opt-in)!! However if everyone keeps putting receipt numbers and stuff in their subject lines we are just going to wake up the FTC beast!!
        It's just like so many other things that we deal with. A few bad apples will mess it up for everyone. They'll make something that used to be so easy, that much more difficult. The regulatory hoops we'll have to jump through will become much smaller and higher. Who can guess the crap that will be in store for us if we want to continue e-mail marketing, once the feds start to really feel the need to get more involved.
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  • Profile picture of the author antjinsan
    Hi royljestr,

    I didn't knew this, thanks for outlining this for us! I will be more carefull in the future with these emails.
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  • Profile picture of the author royljestr
    Yeah you are exactly right. Hopefully if people clean up their act a little bit it will make the internet marketing sustainable for us. Already there are more laws governing email that direct mail...let's not make that any worse!
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  • Profile picture of the author msmir75
    I know I get angry with that stuff too which I see all of the time. I just trash it and it is not that much of a surprise that these so-called gurus pull this... they think they know best huh? lol.. even those who are "less" experienced than they are, know better when it comes to spamming tactics.
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    • Profile picture of the author entry
      How do the gurus get away with it ?
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      • Profile picture of the author Black Hat Cat
        Banned
        So, what's the BIG deal?? The fine for this is $16,000!!
        Another misconception. The fine is UP TO $16,000, which means the fine may actually be $50 bucks, or any other number between 0 and 16,000.
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      • Profile picture of the author royljestr
        Originally Posted by entry View Post

        How do the gurus get away with it ?

        The get away with it because no one is regulating it except SPAM-HAUS...and they certainly are not ethical and have their own agenda!!
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  • Profile picture of the author Caleb Spilchen
    If they mail it to a Canadian, they can also face civil action up to a maximum of $1,000,000

    http://www2.parl.gc.ca/HousePublicat...ill&Doc=C-28_4

    (b) a maximum of



    (i) in the case of a contravention of section 6, $200 for each contravention of that provision, not exceeding $1,000,000 for each day on which a contravention occurred,



    (ii) in the case of a contravention of section 7 or 8, $1,000,000 for each day on which a contravention occurred,



    (iii) subject to subparagraphs (iv) and (v), in the case of a contravention of section 9, $1,000,000 for each contravention of that provision,



    (iv) in the case of a contravention of section 9 resulting from aiding, inducing or procuring, or causing to be procured, the doing of an act contrary to section 6, and if a contravention of section 6 has resulted, $200 for each such contravention of section 6, not exceeding $1,000,000 for each day on which a contravention of section 6 occurred,



    (v) in the case of a contravention of section 9 resulting from aiding, inducing or procuring, or causing to be procured, the doing of an act contrary to section 7 or 8, and if a contravention of either of those sections has resulted, $1,000,000 for each day on which a contravention of section 7 or 8, as the case may be, occurred,



    (vi) in the case of a contravention of section 5 of the Personal Information Protection and Electronic Documents Act that relates to a collection or use described in subsection 7.1(2) or (3) of that Act, $1,000,000 for each day on which a contravention occurred, and



    (vii) in the case of conduct that is reviewable under section 74.011 of the Competition Act, $200 for each occurrence of the conduct, not exceeding $1,000,000 for each day on which the conduct occurred.
    Caleb
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  • Profile picture of the author Joe Stewart
    Though I completely agree that it needs to stop, this could be incredibly difficult for the FTC to enforce. Email can be sent from anywhere in the world, to any address, harvested or not.

    Unless the U.S. can get all other countries on board with regulating this, enforcing fines and handing down even heavier penalties for repeat offenders, it'll never stop.

    I've gotten a LOT of spam from marketer's that used to be respectable. I unsubscribed from their lists long ago, but they still keep coming. I've emailed them and asked them to stop, but it hasn't helped at all.

    I think we're in for a long battle here.

    My two bits.

    Joe
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  • Profile picture of the author SShip
    I've been receiving tons of these receipt type emails, they drive me nuts. I instantly unsubscribe from their lists. To me, it's a desperate tactic and I don't go for that type of stuff nor do I want to follow someone who does.

    Thanks for starting this thread.
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  • Profile picture of the author Coby
    Thanks for the refresher! We should all take notes here.

    Really, it all boils down to ethics! I mean these "laws" are all pretty common sense stuff. Treat people like you want to be treated and you should have no worries.

    I personally unsubscribe from any list when I see them using these type of techniques and I expect my subscribers to do the same if I ever send them something like that...

    and the fake opt-outs? Really? This is like the ex-gf that keeps calling you even though you told her it was over... Do people really think if someone opt-outs (or thinks they do) they might buy from you the next time you send them an email?

    Just treat others like you want to be treated and you wont need to worry
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  • Profile picture of the author UMS
    I recently wrote an article about the various spammy email subject lines I found in my spam folder.

    I'm sure you've probably seen subject lines similar to:

    • You just made a commission
    • Re: Your free download link [response required]
    • Paypal you $100?
    • Your download link (license youremail@example.com)
    • RE: Your username and Password
    • Re: new password for your account
    • Re: your download
    • Activate your download
    • Your members area login
    • Congrats Peter – You got an affiliate sale
    • Your order was processed
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    • Profile picture of the author royljestr
      Originally Posted by UMS View Post

      I recently wrote an article about the various spammy email subject lines I found in my spam folder.

      I'm sure you've probably seen subject lines similar to:

      • You just made a commission
      • Re: Your free download link [response required]
      • Paypal you $100?
      • Your download link (license youremail@example.com)
      • RE: Your username and Password
      • Re: new password for your account
      • Re: your download
      • Activate your download
      • Your members area login
      • Congrats Peter - You got an affiliate sale
      • Your order was processed

      That's a great list!

      As has already been mentioned I also unsubscribe (if it works) immediately if I get one of these subject lines, and I don't care who it comes from!

      I think that a marketer is desperate when they use these techniques and I think that this ultimately will harm their efforts more than help!
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      • Profile picture of the author Cosmit
        It's difficult to enforce any type of laws online considering its size and privacy.

        But then again, give up freedom because of a few spammers?

        I get no spam mail.

        Learn not to give out your real e-mail address and be able to identify a spammer list before joining.

        I rather let 100 spammers have their way than have 10k marketers under more restricted laws. There's only one thing we got online: freedom. I wouldn't trade it for a few less spam mails.

        Besides, what makes you think they won't just send mail from Nigeria? Think laws ever stopped the "bad guys"?
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        • Profile picture of the author royljestr
          Originally Posted by Cosmit View Post

          It's difficult to enforce any type of laws online considering its size and privacy.

          But then again, give up freedom because of a few spammers?

          I get no spam mail.

          Learn not to give out your real e-mail address and be able to identify a spammer list before joining.

          I rather let 100 spammers have their way than have 10k marketers under more restricted laws. There's only one thing we got online: freedom. I wouldn't trade it for a few less spam mails.

          Besides, what makes you think they won't just send mail from Nigeria? Think laws ever stopped the "bad guys"?
          Yeah I totally agree that nothing the FTC does will stop the bad guys from spamming, but it will stop the law abiding citizens who are just trying to provide for their families.

          There will always be loopholes (botnets, bulletproof servers, etc) that will allow people to break the law, but for those of us that use email in our businesses it is important to abide by the laws.
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  • Profile picture of the author petelta
    It sounds like you're on some pretty bad lists. Why not join good lists? I don't get emails like this. Just because someone is giving out free stuff doesn't mean they are going to give you good info.
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    • Profile picture of the author royljestr
      Originally Posted by petelta View Post

      It sounds like you're on some pretty bad lists. Why not join good lists? I don't get emails like this. Just because someone is giving out free stuff doesn't mean they are going to give you good info.

      Nah, I'm not even talking about the scammy people out there!! I am talking about well-know and respected marketers...but I am not trying to sling mud here so I am not going to mention names.
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  • Profile picture of the author A P Geofrey
    Thanks for the info, I must confess I have never really read them before. And I guess I never did because I don't spam, I never have and never will.

    But this is a very informative post.
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  • Profile picture of the author nazee
    aahh list of misconceptions...
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  • Profile picture of the author erange
    SPAMer's will always find a way to reach the masses....whether that be through questionable headlines or illegal software.

    As a REAL online business, this post proves how frustrated clients can become with SPAM - so don't do it! Make sure your marketing campaign contains ONLY individuals that have requested to be on your email lists.

    As for blocking the SPAMer's, try adding filters:

    - caps lock in title;
    - too many exclamation marks or other misc. characters in the title;
    - short url or bit.ly links in the body.
    - etc.

    To Your Success,
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