Long or short autoresponder emails?

by sporty
36 replies
Hi, everyone!

I find myself not reading any long emails these days--I just delete them. I think most people probably don't read long emails either.

I am getting ready to create an autoresponder series for a health product and I am not sure as to the right focus in the series.

Do I just write a couple of sentences and tell readers to go to my blog?

Do I create teasers with part of an idea/problem/solution and 'click here' to read more?

Or what....?

Any suggestions would be appreciated!

Thanks!
#autoresponder #emails #long #short
  • Profile picture of the author ELK
    Hi Sporty,

    I'll be tracking this thread because I have the same question! I personally feel the same way, that I don't read really long emails nearly as much. However, I think I do appreciate more than two short paragraphs with a link (affiliate), though if it's a summary of your blog post with a nice teaser or lead-in, then a shorter one is probably fine.

    Sorry I'm not really providing an answer based on professional experience - it's just my opinion as a person with an email address. But I hope to read more answers here soon.
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    • Profile picture of the author ELK
      I think if you do present a problem, you might have to give a little more of an answer before you lead them somewhere else. Otherwise it's kind of like those EZA articles that just tell you why it's so bad that you have this problem for 300 words, but really tell you nothing at all.

      Actually give them something useful, then direct them to your link (or article on your website, or whatever) for a more complete answer.
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      • Profile picture of the author sporty
        Thanks, ELK, for your ideas. I think good content is a key to keeping people opening your emails.

        I just posted an answer in another thread about emails along this line.

        The subject lines that say I have made a sale and I haven't really irk me. Also the ones with outlandish amounts of money in the subject line eg. I made $355,467 last month... are so totally off the wall! I think these are part of the reason IM has a negative reputation in some quarters. It's baloney hype.

        Anyway, back to my emails...I notice that Ewen Chia (whom I admire) is using more teaser types of emails these days and they are never long. I try to keep up with what he does as I think he studies trends and makes adjustments as necessary.

        I am looking at some of the email series that the affiliate programs are using and they are WAY too long. I think I could probably break them up into several short emails.

        Thanks again for your ideas!
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      • Profile picture of the author Mike Schwenk
        Hello,

        The reason you probably don't bother to read a majority of "long" e-mails, is because those who have written them...fail to give you a reason to do so.

        While e-mail copy is certainly supposed to be shorter, you can still get away with 500-600 words in an e-mail. Anything longer and you may want to start "cutting the fat", but that's a good area to keep it in.

        One thing you can do to make your e-mails read easier:

        Make your reader work less by limiting how wide each line of text is. You'll see this a lot if you check out almost any e-mail you get from marketers.

        Rather than having the text run along the
        entire given space, things will be kept more concise
        like this. Doing so is less work for your readers eye
        and can often greatly increase your message's readability.

        Have you ever received an e-mail that you had to scroll to read? There was one marketer whose messages ALWAYS did this in the e-mail account I used to read them.

        Keeping your text in "blocks" like that will also prevent that from happening. Personally, it only took a few of those e-mails until I hit "unsubscribe".

        As for getting your reader started?

        Don't just passively write something as the start of your e-mail. Remind them of who you are if necessary and then end with something that makes them curious enough to keep reading.

        Don't think of it as "Man, how am I going to get them to read 500 words?". Instead, ask yourself how you can make each line or block of text move fluidly to the next.

        Try to wrap your message in a story or find an interesting angle to present the information. Stories work great when writing copy and e-mails are no different.

        Although the product is targeted more toward copywriters, you may find some benefit from Jay White's product, "Autoresponder Apprentice". Here's a non-affiliate link to check it out:

        Up to $1,000 Per Hour for Writing Copy

        He hangs out here sometimes. Perhaps he will chime in with more for you.

        Hope that helps!

        -Mike
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        • Profile picture of the author Jay White
          Originally Posted by Mike Schwenk View Post

          Hello,

          The reason you probably don't bother to read a majority of "long" e-mails, is because those who have written them...fail to give you a reason to do so.

          While e-mail copy is certainly supposed to be shorter, you can still get away with 500-600 words in an e-mail. Anything longer and you may want to start "cutting the fat", but that's a good area to keep it in.

          One thing you can do to make your e-mails read easier:

          Make your reader work less by limiting how wide each line of text is. You'll see this a lot if you check out almost any e-mail you get from marketers.

          Rather than having the text run along the
          entire given space, things will be kept more concise
          like this. Doing so is less work for your readers eye
          and can often greatly increase your message's readability.

          Have you ever received an e-mail that you had to scroll to read? There was one marketer whose messages ALWAYS did this in the e-mail account I used to read them.

          Keeping your text in "blocks" like that will also prevent that from happening. Personally, it only took a few of those e-mails until I hit "unsubscribe".

          As for getting your reader started?

          Don't just passively write something as the start of your e-mail. Remind them of who you are if necessary and then end with something that makes them curious enough to keep reading.

          Don't think of it as "Man, how am I going to get them to read 500 words?". Instead, ask yourself how you can make each line or block of text move fluidly to the next.

          Try to wrap your message in a story or find an interesting angle to present the information. Stories work great when writing copy and e-mails are no different.

          Although the product is targeted more toward copywriters, you may find some benefit from Jay White's product, "Autoresponder Apprentice". Here's a non-affiliate link to check it out:

          Up to $1,000 Per Hour for Writing Copy

          He hangs out here sometimes. Perhaps he will chime in with more for you.

          Hope that helps!

          -Mike
          Thanks for the plug Mike!

          As for me, I never had a number I was shooting for really. It just sort of fell wherever it fell. If I could say what I wanted to say (or rather, what my client wanted to say) in fewer words, so be it. If it took a bit more, that's cool too. Whatever worked for that particular situation.

          However, as I developed my own style and "formula" for writing profitable emails and autoresponders, the word count usually was around the 600 to 700 word range. Seemed to be working for my clients, because they came back for more.

          The key is not to get hung up on short vs. long. Try some different things and see what YOUR list responds to best as opposed to what someone else's does. Every list has their own likes, dislikes, and quirks. Dig around and see what they are.
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          • Profile picture of the author VictorV
            Just think about the autoresponder emails you ACTUALLY read yourself. Why did you read through them?

            If there's a free video or report, you know I'm going to open it.

            Make it long if you can really write compelling stories. Or keep it short and give them something free that they can visit or take with them.
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            • Profile picture of the author Nancy Fleck
              Thank you for your reply. I think there is a lot to be said to look at all those emails that you haven't had time to delete. See what they are doing and why you opened their email. You can learn a lot by how people have marketed to you.

              Nancy Fleck
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          • Profile picture of the author oneplusone
            Originally Posted by Jay White View Post

            The key is not to get hung up on short vs. long. Try some different things and see what YOUR list responds to best as opposed to what someone else's does. Every list has their own likes, dislikes, and quirks. Dig around and see what they are.
            I'm big on testing, but there's a danger in going with "whatever converts best" and eliminating everything else from the equation.

            If I split test and get 8% sales by sending long e-mails, and a 4% conversion rate by sending short e-mails - it would seem logical that I should send just long e-mails.

            The question is ... how many of the 4% who purchased with the short e-mails would have responded to long e-mails?

            If only half of the 4% would have been triggered to purchase with long e-mails only, what about the other half?

            I don't know about you, but I never leave this money on the table
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            • Profile picture of the author cjreynolds
              The subject lines that say I have made a sale and I haven't really irk me. Also the ones with outlandish amounts of money in the subject line eg. I made $355,467 last month... are so totally off the wall! I think these are part of the reason IM has a negative reputation in some quarters. It's baloney hype
              When someone sends an email with a subject line that tries to deceive me into opening the email (ie: "Problem with your Account" or "The Information you Requested"), those go straight into the trash.

              Why would I want to buy anything from someone who tried to deceive me into looking at his product?

              joe
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  • Profile picture of the author Peggy Baron
    I'm sensitive to that too, so these days I usually give a short teaser in the email and send them to my blog to read it in full.

    What Mike says is great advice. Find the longer emails you like to read and figure out why. One marketer's emails I really like to read are Travis Sago's because he tells you a story.

    Peggy
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    • People don't like reading long paragraphs, but anyone will read a bunch of individual sentences as long as they are captivating and easy to digest.

      Think about an excersise routine where you do the same thing all the time. It sucks right? Well if you break it up into a dozen minute long excersises you'll find that you do more and don't get bored as easily.
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    • Profile picture of the author Barry Unruh
      Originally Posted by Peggy Baron View Post

      Find the longer emails you like to read and figure out why. One marketer's emails I really like to read are Travis Sago's because he tells you a story.

      Peggy
      I'll second the Travis Sago reference. I read almost every one of his emails start to finish.

      His emails are easy to read, filled with stories. His emails consist of extremely short sentences and paragraphs. His word choice tends to be extremely simple. His personality shines through on every email. It is just a note from a small town Arkansas boy...one you would like to drink a beer with and talk shoot the breeze with...

      While I rarely buy what Travis is recommending, I almost always find out what it is. His stories are persuasive.

      Almost any list I'm on which tells a good story and make it easy to read is read often. Ones with long paragraphs and "just the facts" rarely are read unless the topic is something I have a current need to know. If the need is not right now, I'll search for it later.

      The real answer though comes from Bill. You will have no idea unless you test it. Split test to your list with the long version and the "teaser" version. You will then know what your list prefers with your style of writing. (uh oh...something else to test...writing style)
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      • Profile picture of the author The Bad Blogger
        First of all, my solution is to search for a email list to join in your niche for example if you are promoting a health product, I bet you should know which health product is selling good in the market go find out who is the author of the product and join his list, if he uses long email, then you should know your audience for the niche likes to read long email and if it's short then most probably your audience like short email, but hear this: every market had different mindset in reading email...

        You cannot just because the internet marketing world nowadays like to use short email then it should be short, you should always research your market you are selling to, and know what they like....

        Just imagine you are selling to bookworms... do you think they like short email or long email... remember markets are all different you need to know what they really like before assuming about it... guess is a mass make sure you research your competitor before deciding about long or short...

        This well give you first hand advantage over other competitor...
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  • Profile picture of the author tpw
    The best answer is to split test your autoresponder messages.

    What may work for my audience may not be as effective for your audience.

    I did a split test last week where one autoresponder post had 700 words, then I ran the same story minus one complete section making it a 400 word post.

    The longer version outperformed the shorter version (35% to 16%) for leading people to take the action I wanted them to take.
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  • Profile picture of the author marcopetriz
    Thank you Mike, very interesting info.
    By the way I normally read long e-mails just the beginning to see if it is interesting, and then decide whether to continue or just erase it. Normally I don't finish them, don't even click on their links.
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  • Profile picture of the author WillR
    The problem nowadays is that you want to get people out of their email inbox as soon as you can - this is why short emails have become popular. Get them away from the distraction of all the other emails. The other problem with long emails is that people are inclined to close them and come back to read them later. You and I both know that when this happens most people will not come back and read them.

    I think the key here is consistency. Train your subscribers in what to expect from you. There are a number of lists I am on where I know they always just give a teaser in the email and then link to their blog. So I don't even both reading the teaser nowadays, I just know to click straight on the link.

    There are also many other advantages to keeping it short and getting people over to your blog instead. Things like reinforcement of your brand, the social proof created when they see other people commenting on your blog, the indirect selling that can occur when you have banners on your blog, and so on.

    Not to mention getting a good steady stream of regular visitors who spend a few minutes on your blog will also go a way to helping your search engine rankings.
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    • Profile picture of the author tpw
      Originally Posted by WillR View Post

      The problem nowadays is that you want to get people out of their email inbox as soon as you can - this is why short emails have become popular. Get them away from the distraction of all the other emails. The other problem with long emails is that people are inclined to close them and come back to read them later. You and I both know that when this happens most people will not come back and read them.

      I recently signed up for Paul Myers newsletter, and he still does long text emails.
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      • Profile picture of the author WillR
        Originally Posted by tpw View Post

        I recently signed up for Paul Myers newsletter, and he still does long text emails.
        There are always going to be people who do long form emails and they may work better for some. I just think nowadays there are a lot more advantages of getting people out of their inbox and over to your website.

        Just another thing that needs to be tested.
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        • Profile picture of the author WillR
          Originally Posted by Rien View Post

          love his storytelling style. What I find most interesting
          about his messages is that they always feel like he is
          sitting right there next to you talking.
          Originally Posted by mech111 View Post

          Long or short, it depends on the content. If your content is good then it really dosen't matter if its long or short.
          Yes, the longer ones that seem to work best on me are not straight out lessons but instead stories that convey that same message/lesson.
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        • Profile picture of the author tpw
          Originally Posted by WillR View Post

          There are always going to be people who do long form emails and they may work better for some. I just think nowadays there are a lot more advantages of getting people out of their inbox and over to your website.

          Just another thing that needs to be tested.

          Ah yes, as I suggested before:

          Originally Posted by tpw View Post

          The best answer is to split test your autoresponder messages.

          What may work for my audience may not be as effective for your audience.
          And vice versa...
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      • Profile picture of the author Barry Unruh
        Originally Posted by tpw View Post

        I recently signed up for Paul Myers newsletter, and he still does long text emails.
        This is another one I read every word of, too.

        There is a big difference between Paul's emails and Travis's emails. Paul's are dense with information, where Travis's are fun to read. Not saying Paul's are not enjoyable, because they are. Paul just uses a much different style.

        The biggest difference I see between Paul and Travis is their market. Travis focuses on training new internet marketers. Paul focuses on improving internet marketers. Small difference, but major change in expectations.

        The thing I'm very confident of is both of these men have tested their results. They both know what works best for their markets and audience.

        The best way to learn what is likely working in your niche is to sign up for a few lists in your market from successful competitors. Watch what they are doing and use it as your starting point for testing. You can potentially eliminate numerous steps in your testing phases if you start off close to the target, instead of re-creating the entire cycle.

        Just keep in mind, while you and your competitor may both be in the same market, your styles may resonate completely differently with the audience. Which takes us right back to the examples of Paul and Travis. Their styles match their personalities which is authentic and keeps me engaged.

        Remember, testing is just playing for profits....
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        • Profile picture of the author ninon
          You can start with a short messages. It'd be better to try long ones, when you'll have your loyal readers.
          Make a short teaser that encourages the reader go to your site to read it in full.
          Choose a good subject line, short, valuable, calling to action content, good headline.
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  • Profile picture of the author Rien
    Here is another vote for Travis. His messages are
    a bit on the longer side for my tastes, but I almost
    always find myself reading the entire message.

    I love his storytelling style. What I find most interesting
    about his messages is that they always feel like he is
    sitting right there next to you talking.

    As mentioned earlier, I think it is best to test your messages
    to see how they perform, then go from there.

    Rien
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  • Profile picture of the author mech111
    Long or short, it depends on the content. If your content is good then it really dosen't matter if its long or short.


    I've read long autoresponders before, just because they had very valuable information in them

    So my opinion is that, content will decide weather they will read it or not, not weather it's long or short.
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  • Profile picture of the author haymanpl
    I'd keep the messages short. No longer than 3 minutes to read with a call to action and compelling content that encourages the reader to click through to your site
    Killer headlines are important and copyblogger.com has some great resources to learn more.
    Try a 7 day actionable Autoresponder series which teaches your readers to learn something valuable about thier interests
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  • Profile picture of the author Marvin Johnston
    I think the number one thing is to have something to say, aka great content.

    Second, you can write your autoresponder emails like sales copy where the title, subhead, sentences all work together to give the reader a reason to keep reading.

    And of course abt (always be testing) should always be kept in mind. Test your titles, type of content, types of promotions, etc. and track the responses.

    One technique I learned from the Product Launch Formula promotions is to treat an autoresponder series like long form copy ... except spread it out over time.

    Marvin
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  • Profile picture of the author RyanAndrews
    Specific about the problem, vague about the solution.
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    • Profile picture of the author James Clark
      I don't do this in my own autoresponder series. Just have not got around to doing it on my sites. But here is what I instruct my clients to do. Use a short email message to send them to a blog post.

      At the end of the blog post you can have a sales letter or a powerful affiliate product.

      The blog post could have a video showing them how to do something. So, in a nutshell, give them two lessons and then try to sell something.

      People are busy these days and don't have time to read long emails, unless its coming from Paul Myers. You want to read everything he sends you, unless you are not thinking too clearly.
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  • Profile picture of the author StonerJay
    I pretty much only use short autoresponder messages (partly because I'm lazy ). But they seem to work pretty damn well for me.

    I just try to aim for "one action" in an email - whether that's a request to join a facebook fan page, a request to buy something or perhaps opt into something else - and I just make that the central theme of the email. By keeping it short and uncluttered (without a million different options) it'll convert well every time!

    What you say matters much more than the actual length.
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  • Profile picture of the author MarkMOZ
    It really depends on the actual list and the person behind it.

    I'd gladly read a long email from a marketer that I like, instead of a short email coming from a marketer that I don't.
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  • Profile picture of the author Alexa Smith
    Banned
    It doesn't matter what "most people" prefer.

    It matters what "most people on your list" prefer.

    My lists are built from people who've read long articles, been to a website full of more long articles and lengthy information, and opted in for a long report knowing that they'll be getting "more of the same" (I actually use those words). They're people who enjoy reading what I've written.

    I send long autoresponder emails.
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  • Profile picture of the author Rosane Blanco
    Short and sweet is the way to go. Make sure you give tips and offer good value so people get used to expect something good (other than product recommendation) from your emails, so they will keep an eye out or it and read it. That's what you want...
    Good luck!
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    • Profile picture of the author Ray Erdmann
      Whether you use long or short emails, it boils down to a few things:

      1. Your Niche!
      2. Your Customers!
      3. Your own testing of short vs long emails!

      Until you've done the testing, don't assume that just because someone else has had success w/one style of emails (short or long) that the same success can or will even carry over to your own business!

      On that note, the comment by WillR about getting the reader out of their inbox and over to your sales page is ideal, but the bottom line still comes down to making the reader want to click out of their inbox and over to your sales page.

      Whether this works w/short or long emails can't be given to you on a silver platter but rather should be tested thoroughly!

      I believe that the email should offer value to the reader, especially if you want them to stay on your list for a long time, but "how" you go about providing that value, either via a story (aka Travis Sago) or technical savvy (aka Paul Myers), boils down to how well you split test your list.

      Until you know which works for your own business, list, open rates, etc.,etc., I'd not make blind assumptions about what someone other then yourself wants or will take a liking to..personally speaking that is! ;-)
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  • Profile picture of the author Mike McAleer
    Neither, I think that medium length autoresponders are the best. It also really depends on the message that you are trying to get out there.
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    • Profile picture of the author Devid Farah
      Hi sporty,

      You don't necessarily have to write lengthy mails before you can deliver your points.

      Hit your prospect's curiosity from the first two sentences and he or she would gladly read 1000 words just to satisfy his or her curious mind.

      You can do this very well by finding out the kind of pains or agonies that are associated with the health stuff you are promoting.

      Project those pains from the first sentence as questions while you tone it down with the solution(your product) after about 7 or 8 sentences.

      You would have gotten the reader hooked if he or she is still reading till the 10 th sentence.

      You can add the link to you blog but make sure that you blog completely the pre-selling or at least gives super reasons why such visitor will bookmark it.
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  • Profile picture of the author badal4u
    Hey Sporty, I would suggest it depends on niche, as for example in online money making marketers know that to promote a product they have to convince by giving bonus or offering anything unique they have, while in other niches i have seen that the product only matters to the subscribers. So in that case short promotion emails will do but information rich emails should be lengthy one and the trend is almost opposite in online money making niche.

    So final say, that it depends on niche and also your value among your subscribers,
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