How do I keep the hired from stealing the client?

6 replies
Hello people, I need some help. I am reselling a social media service. Whoever I pay to do the actual work will have direct access to the client. How can I keep the person I hire from stealing the client? Appreciate answers and any templates or links pointing to what agreements are needed. Thanks much.
#client #hired #stealing
  • Profile picture of the author webcosmo
    there are some client management software you can use for this kind of stuffs.
    give all your employees your company email to use etc.
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  • Profile picture of the author WillDL
    Noncompete agreement.

    Don't use a template, hire a lawyer. A good agreement will cost you more up front but, if it is ever challenged, having it hold up in court will pay off.

    Occasionally Relevant.

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  • Profile picture of the author tonydbaker
    That is tough.

    1: You might try contracting with your help. A contract with a good "no-compete" clause can at least deter client stealing. However... most people know that you'll probably never go to court over a small client, or be able to collect your cost if you actually win. So.. do so at your own risk.

    2: Loyalty matters. Teach your contractors from the beginning that you are the provider of new jobs when these start to go away. If they expect to be able to get long term income from you, then they should be loyal.

    Granted it's tough, especially when clients approach them to see if they can work with them directly. (and cut you out of the deal) I've had this done many times with all of my former star employees over the years.

    It seems like any time you actually find someone that's good at what they do.. someone else will recognize it and try to get them to betray you, your relationship with that great worker, and all of the investment you've put into creating products, training, and promotions. It's really sick, but it's part of the game I guess.

    Ultimately, you have to treat your star people like gold, and yet somehow let them know that they are replaceable if they start getting a big ego.

    And... somewhere in the mix, you have to show the client that you are more valuable than just one of your employees.

    I would often have several employees working on a single client. Employee A would do a few things (and specialize at it) and then Employees B and C would do other things. So... the client was less likely to try to get one employee if they felt like it took several to accomplish the job.

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  • Profile picture of the author donhx
    This can be a tough problem. A non-compete agreement can help because it sets an expectation level, and it does put fear into the hearts of some employees. But as someone else has said here, such agreements are hard to enforce.

    My answer? Screen prospective employees well. If people have been responsible and ethical in other aspects of their life, you can reasonably expect them to be responsible and ethical with you. If you must choose, the character of a person is more important than their ability.
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  • Profile picture of the author goodclguy
    omotnow, you have sent me some messages regarding craigslist marketing/posting service.please PM me again with your email address, due to my post count below 50.

    To answer your questions HERE:
    Yep.We still offer this service. can you send your ad copy to me and let me have a look first. then we can advise you what correct section to post and the frequency of re-posting, Pro looking high quality image ad design is not a problem also.
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  • Profile picture of the author paulie888
    As the others have said above, contracts (especially if your provider has direct access to your client) are not exactly easy or cost-effective to enhance if anything goes awry.

    You could try white-labeling your provider's social media service (i.e. selling the service as your own), but that would surely entail more work on your part in collecting data from and interacting with your client. That would provide additional protection in preventing your client from being stolen, but you'd have to accept the trade off of increased involvement on your part.
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