Clickbank issue/question with order form submit?

6 replies
I released a new product on Clickbank that is averaging 6-10 "order form impressions" per day and 1-2 "order form submits" per day however there are no sales. The product gets about 25-40 hops per day too. I asked clickbank what that means when they submit the order form but no sale and they haven't answered yet. Does that mean their credit card was declined or just hit the button without filling in anything? Is there anything I can do to make the order form submits turn into actual sales? This is my first product I created and had the sales page written. Any suggestions would be greatly appreciated. It's only been out for 6 days and am getting more traffic than I thought, however I have never split-tested anything before and need some suggestions on what to test or change? I figured the warrior forum is the best place to ask since there are so many warriors making good money online.

The domain is Dog Training Master Class if you want to take a look at the website. Do you think I should lower the price? Change the sales copy?

If I change the sales copy or price, can that be done easily in clickbank?
#clickbank #form #issue or question #order #submit
  • Profile picture of the author Nick Sammut
    Hey, this has happened to me before and I emailed click bank.

    They told me that there must have been a problem with the credit card or pay pal account of the person trying to buy.

    Its frustrating, but there is nothing you can do as you have everything set up right

    Your sales page is good mate, but you should have a lead capture page that pops up, and you can give them a free report and sell to them later.

    When you split test, you only change 1 thing at a time(e.g headline or background)

    Thanks

    Nick
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  • Profile picture of the author CraigRC
    Nick is right on.

    I'll also chime in and tell you that CB tracks the clicks off order pages on the PayPal button as "order form submits" regardless of whether the buyer actually goes through with the purchase once within PayPal or not...

    More people than you'd think abandon the transaction once they get to PayPal, hence why it looks like a submit that should have gone through but mysteriously didn't.

    In addition, the amount of CC rejections (declines) varies by a wide variety of factors.

    Everything from the country the potential buyer lives in to the actual level fraud happening on a daily basis influence whether merchant accounts and the CC companies themselves tighten or loosen the approvals.

    People tend to think of it as black and white, if a person has a valid credit card with money available it should go through 100%, but that's not the case.

    Keep working at it, and contact your CB rep if it continues to allow them to check the account out functionally.
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  • Profile picture of the author ProfitwithAdam
    I have never done a pop-up before because I find them very annoying personally. I don't have another product to give away, but can I do a pop-up with one of my bonus products and pitch it as a way to see how good the content is?

    Any good pop-up software you would recommend?
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  • Profile picture of the author John Romaine
    Ive seen this before. Not sure If its the same issue that I found, but it was BROWSER related. I kept submitting the order form (for another CB product I was buying at the time) and it kept falling over.

    I closed IE and launched FF. Worked first go with the same details.

    As Id already bought the product, I didnt bother retesting in IE, but I would be sure that If you went about clearing the cache, and resetting the browser to default, that it may just work.

    Either way, it was weird.
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  • Profile picture of the author WilsonA
    I have never really understood why cb releases the order form submit info, I can understand order form impression since that gives you an idea of how close you were to making sales.

    But order form submit doesn't really do that, its tough to see 5 submits with zero sales it is better not to know it happened.
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  • Profile picture of the author ProfitwithAdam
    Today I made my first Sale!! It wasn't from an affiliate, it was from one of my websites that promoted my new product! I am excited and relieved that the system works!!
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