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How do I override security certificate warning ?

by Harvey Segal
19 replies
When I try to login to Cpanel I get a security warning.

The host tells me that
"The server uses a self-signed SSL certificate which is why you get a browser warning when you use the https URL to access WHM (or cpanel). You can safely accept the certificate as it's not a security issue."

With IE there is an option to continue after the warning .

However with Firefox 3.0.4 there is no such Option.
Is there a setting (maybe in /Tools/Options/Advanced/ ?) to allow this ?


Thanks
Harvey
#certificate #override #security #warning
  • Profile picture of the author Rob Canyon
    Harvey

    Just an idea. Are you getting a security warning because you've changed the date on your computer to be other than today's date and time...

    That usually causes security warnings.

    Rob
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    • Profile picture of the author Solidsnake
      Banned
      Originally Posted by Rob Canyon View Post

      Harvey

      Just an idea. Are you getting a security warning because you've changed the date on your computer to be other than today's date and time...

      That usually causes security warnings.

      Rob
      Exactly... This is always a problem not only in ie but in all browsers..
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    • Profile picture of the author Harvey Segal
      Originally Posted by Rob Canyon View Post

      Harvey

      Just an idea. Are you getting a security warning because you've changed the date on your computer to be other than today's date and time...
      No Rob, I've not done that.

      I've been getting the warning for some time with IE 8 (and I think IE7)

      The Firefox warning started recently (presumably due to an update).

      Harvey
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      • Profile picture of the author Sean Kelly
        Hi Harvey, if you open the certificate in your browser you can add it to your browser's certificate store.

        You can view your certificates under:
        Tools -> Internet Options
        Select the 'Content' tab
        Click the 'Certificates' button.

        In there you can import the certificate and your warning will go away.

        Another thing you can do under the 'Security' tab is to click the 'sites' button and add your domain to the trusted sites list.

        Sean
        ps: I'm assuming InternetExplorer for these settings.
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        • Profile picture of the author Eric Lorence
          There should also be an option to add an exception in the warning window itself.

          At the bottom of the warning click "add exception" then click to view the certificate, be sure it is yours, then click to confirm and save the exception.
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          • Profile picture of the author Harvey Segal
            Sean, Eric

            The message with Firefox comes up in an Alert box
            with no other options. It says

            ... uses an invalid security certificate.

            The certificate is only valid for <a id="cert_domain_link"
            title="chelsea.elinuxservers.com">chelsea.elinuxse rvers
            .com</a>

            (Error code: ssl_error_bad_cert_domain)

            Harvey
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            • Profile picture of the author Eric Lorence
              I'm not sure what kind of hosting package you have, but you should be able to contact your host support and ask them to enable "jailed shell" SSL access for you cpanel.

              You may still get a warning, but one you can override.
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  • Profile picture of the author Gail Sober
    I use IE7 and get this when logging into HostGator cpanel

    ========

    The security certificate presented by this website was issued for a different website's address.

    Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.

    We recommend that you close this webpage and do not continue to this website.

    Click here to close this webpage
    Continue to this website (not recommended).
    More information

    ============

    I always just click continue to this website.

    Maybe a setting in your browser options stopping you?
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  • Profile picture of the author Gail Sober
    Oh, and my IE7 browser security settings are Medium-high.
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  • Profile picture of the author bsmith
    Originally Posted by Harvey.Segal View Post

    When I try to login to Cpanel I get a security warning.

    The host tells me that
    "The server uses a self-signed SSL certificate which is why you get a browser warning when you use the https URL to access WHM (or cpanel). You can safely accept the certificate as it's not a security issue."

    With IE there is an option to continue after the warning .

    However with Firefox 3.0.4 there is no such Option.
    Is there a setting (maybe in /Tools/Options/Advanced/ ?) to allow this ?


    Thanks
    Harvey
    In my experience, you can always add an exception from the window that FF throws up saying the SSL cert is bad -- but the link to click is down at the bottom right (IIRC) of this window and sort of obscure.

    But this method will get you the same result (no warning windows on selected sites):

    Go to Tools --> Options.

    On the window that opens, select the "Advanced" tab and, in the "Advanced" window itself, select the "Encryption" tab.

    Now click "View Certificates" and the "Certificate Manager" window will open. From "Certificate Manager" you can add exceptions manually, etc.
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    • Profile picture of the author Harvey Segal
      Originally Posted by bsmith View Post

      In my experience, you can always add an exception from the window that FF throws up saying the SSL cert is bad -- but the link to click is down at the bottom right (IIRC) of this window and sort of obscure.
      I can't see anything.
      It's not throwing up a window, just an Alert Box.


      Originally Posted by bsmith View Post

      Go to Tools --> Options.

      On the window that opens, select the "Advanced" tab and, in the "Advanced" window itself, select the "Encryption" tab.

      Now click "View Certificates" and the "Certificate Manager" window will open. From "Certificate Manager" you can add exceptions manually, etc.
      That would appear to be the solution, there is an Import option but what
      exactly do I import ?

      Harvey
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      • Profile picture of the author bsmith
        Originally Posted by Harvey.Segal View Post

        I can't see anything.
        It's not throwing up a window, just an Alert Box.



        That would appear to be the solution, there is an Import option but what
        exactly do I import ?

        Harvey
        You don't import anything. There should also be a button that says "Add Exception" three buttons to the right of the "Import" button (in fact, "Import" and "Add Exception" should be the only 2 active buttons if you've clicked nothing else).

        Click "Add Exception" and enter the URL giving you trouble (i.e. https://www.some-site.com) and click "Get Certificate". FF should tell you there's a problem with the cert and the button at the bottom that says "Confirm Security Exception" should go active. Click it and you should be good to go.
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        • Profile picture of the author Harvey Segal
          Originally Posted by bsmith View Post

          You don't import anything. There should also be a button that says "Add Exception" three buttons to the right of the "Import" button (in fact, "Import" and "Add Exception" should be the only 2 active buttons if you've clicked nothing else).
          Ah, I was looking at IMPORT in "Your Certificates" instead of in "Servers"

          Originally Posted by bsmith View Post

          Click "Add Exception" and enter the URL giving you trouble (i.e. https://www.some-site.com) and click "Get Certificate". FF should tell you there's a problem with the cert and the button at the bottom that says "Confirm Security Exception" should go active. Click it and you should be good to go.
          It worked !

          Thank you Bobby

          Harvey
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          • Profile picture of the author bsmith
            Originally Posted by Harvey.Segal View Post

            Ah, I was looking at IMPORT in "Your Certificates" instead of in "Servers"


            It worked !

            Thank you Bobby

            Harvey
            Ooops. I did neglect to mention that last tab named "Servers" I guess...

            So much for my aspirations to a career in Customer Support

            P.S. Sannyman, I always see a window similar to what your attachments show myself, so I'd bet your post will be useful to many.
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  • Profile picture of the author Gail Sober
    Man, I completely misread the original post. I thought the problem was with IE and not FF. doh

    Good thing I'm slacking off today or I'd probably have tons of work needing to be redone.
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    • Profile picture of the author sannyman
      Ok, assuming you have Firefox version 3.0.4 (if not, please update it to the latest version) this is how your problem looks in the web page:

      Secure Connection Failed


      tv.msn.com uses an invalid security certificate.

      The certificate is only valid for music.msn.com

      (Error code: ssl_error_bad_cert_domain)



      * This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.

      * If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.
      Please note that there is an additional blue colored line, that says:

      Or you can add an exception...
      Press on it, then select "Add exception", in the next screen select "Get Certificate" button, then press "View" and at last, "Confirm security exception" with the "Permanently store this exception" checked.

      Should definitely fix it!

      Please see the attachments here.
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      Link Revealer - Link Decloaker, IFRAME Breaker, Download Helper, Realtime HTTP Request Line Monitor
      Get it as a WSO here!
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      • Profile picture of the author Harvey Segal
        sannyman

        Thank you for your response and attachments.

        However
        1. It was a different error message and
        "Add an exception" did not appear

        2. The problem is now fixed as per my previous post

        Harvey
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        • Profile picture of the author sannyman
          Dear Harvey, Dear all,

          I must apologies for being late with my answer - it was not intended as a "dupe"... It took me quite a while in order to search the history of my FF (I had this issue as you can see), move to another computer, took the screen shots, wrote the answer and ... didn't realize that the issue was solved! If you think that I shall delete my answer, I will do so, just let me know. Anyway, I am glad to see that the problem is fixed.

          Best regards!
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          • Profile picture of the author Harvey Segal
            Originally Posted by sannyman View Post

            ... didn't realize that the issue was solved! If you think that I shall delete my answer, I will do so, just let me know.
            No need - may be useful to others

            Thanks again

            Harvey
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