How often have we seen threads about serial refunders, abusive customers, and others who make selling online more of a challenge than we would like?
I recently had the opposite experience.
Back in December someone purchased my best-selling WSO. To date, I have received only 3 refund requests. Not too shabby, all things considered.
However, one of those requests mentioned that some issues had come up, and that they regretted having to ask for a refund. My assumption was that it was a run-of-the-mill excuse (one I've seen more than once).
Now, my refund policy is pretty simple. If you request a refund you get one. I don't publish it, but it's always n-questions-asked.
Recently this customer, a Warrior, sent me a PM to tell me they were back on their feet.
I was happy to hear that.
But here's what made this person stand out:
They asked if they could pay me back for the refund! Yep, not only were they telling the truth, but they wanted to make things right. That was very cool, and much appreciated.
What are some of your World's Greatest Customer stories?
All the best,