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Upseel , downsell - what all these mean?

by Nisip Banned
8 replies
Hi

I keep on seeing these two terms over and over again:

upsell

downsell

What do they mean? Examples?

Thank you very much
#downsell #upseel
  • Profile picture of the author christopher jon
    I could try to explain it but there is no point reinventing the wheel,

    Upselling - Wikipedia, the free encyclopedia

    Cross-selling - Wikipedia, the free encyclopedia

    Up-sell, Down-sell and Cross-sell: Do You Know What They Mean? | MT-Soft

    You are now armed with information, use it wisely
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  • Profile picture of the author lolwags
    Banned
    [DELETED]
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    • Profile picture of the author Adie
      Originally Posted by lolwags View Post

      this post will get delete, because this place is nothing but fail. Why do I say that? Because, no one here actually makes money they all circle jerk around wags and co. The only people who make any money here are the "gurus" who sell s-h-i-t to the f-u-c-ks ups who actually believe their bull sh-i-t.

      Below is some images of lag waggon

      wags as a child (don't make fun he has down syndrome)


      Wags grown up. This is him during his I'll jerk you off for $5 phase.


      This is steven all grown up selling e-books and mlm programs to other people with down syndrome
      I always remain silent if I don't have better suggestion in mind....
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  • Profile picture of the author Adie
    Originally Posted by Nisip View Post

    Hi

    I keep on seeing these two terms over and over again:

    upsell

    downsell

    What do they mean? Examples?

    Thank you very much
    Upselling (sometimes 'up-selling') is a sales technique whereby a saleperson induces the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale. Upselling usually involves marketing more profitable services or products, but upselling can also be simply exposing the customer to other options he or she may not have considered previously. Upselling implies selling something that is more profitable or otherwise preferable for the seller instead of, or in addition to,[1] the original sale. A different technique is cross-selling in which a seller tries to sell something else.

    Down-selling is the art of narrowing a customer's expectations and matching them more effectively with a solution that best fulfils their needs or desires.
    What is down-selling?
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  • Profile picture of the author Lyanna
    Ha! Me and my mom were just talking about that over Skype. She got a "free" trial of some hair products and then had to go and cancel the 1 year deliveries because she realized that it was way too expensive. So she called them up and said "hey I loved your stuff but it's like $1,000 a year! I need to cancel."

    Of course, I was like "I know what they did, don't tell me... they tried to downsell, right?"

    They went from $90 to $70 all the way down to $18.

    Downselling is just selling a customer something cheaper. In this case the original "free" sample was 10+ products so the salesperson was trying to get her to buy at least some of the products if she is not interested in buying all of them.
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  • Profile picture of the author mohamed.hammad
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    • Profile picture of the author Nisip
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      Originally Posted by mohamed.hammad View Post

      Customers want to know that they are in control. They want choices, not upsells.

      Ever walked into a McDonald's and ordered a Big Mac? What's the next question you were asked?

      "Would you like fries with that?" Assume you say "Yes..."

      Next question: "Would you like a large Coke?" Assume you say "Sure, why not..."

      Next question: "Would you like to add two apple pies for just one dollar?" You think, "Sure, I'd like some dessert. It's only a dollar, and I've already spent $6..."
      That's a brilliant explanation to what is upselling

      THANK YOU
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      • Profile picture of the author blue_sky
        most likely I will get bashed, kicked out, banned or even tortured for this remark but...

        I just wondered why someone who carries a sig like this does NOT know what an upsell/downsell his...

        and even if you dont know stuff like this then spend 5 seconds with google and the wikipedia answer will show up..

        So what question is next: Please explain me what the internet is??????


        Originally Posted by Nisip View Post

        PM me if you want to learn how I did $938.74 in just few hours. I will make a selection between those whom I choose to teach
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        BEST SEARCH ENGINE OF ALL TIMES
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        • Profile picture of the author TheCopyGirl
          Originally Posted by blue_sky View Post

          most likely I will get bashed, kicked out, banned or even tortured for this remark but...
          Eh, really?

          I should admit that I think you have a valid point there with respect to the sig. Phew!

          However, as for searching - while I agree that getting here:

          upsell - Google Search

          isn't all that hard and does produce an answer quickly, the question did produce some insights that wouldn't be immediate from Googling (such as the hair care product example, quite explanatory). I suppose you will find nice explanations if you search long enough, and I also suppose that posting a question at an expert forum is the shorter/quicker route. {shrug}
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    • Profile picture of the author qpok
      Originally Posted by mohamed.hammad View Post

      Upsells and downsells can add value in many ways. As long as the product you are offering is something that complements their main purchase and will help them benefit from it more, you have a good product to upsell or downsell.

      However, the process of adding value is not done yet.

      Using upsells and downsells to add value has as much to do with positioning and timing as it does with the quality of the product.

      The key is to never make your customers feel like they are being "sold." No one likes being sold. Customers want to know that they are in control. They want choices, not upsells.

      Ever walked into a McDonald's and ordered a Big Mac? What's the next question you were asked?

      "Would you like fries with that?" Assume you say "Yes..."

      Next question: "Would you like a large Coke?" Assume you say "Sure, why not..."

      Next question: "Would you like to add two apple pies for just one dollar?" You think, "Sure, I'd like some dessert. It's only a dollar, and I've already spent $6..."

      You think that what you've just done is order some food, but you've actually just participated in proving one of the greatest concepts in marketing. You just got upsold!

      A downsell is the offer you make after someone says no to upsell. it's typically a lower price (or a payment plan). It is meant to save the sale and to get your customers saying yes again!

      Hope that helps you

      Mo
      That sorted the question for me, thank you very much!
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