Is it okay to request a refund if its "not what you were expecting"

I think that's just translation for "too much work" for them.

Pending on your guarantee, it's probably worth it to just refund.

I think this can vary drastically.

Mainly in two ways that come to mind.

First being WSO type offers, these offers give you a chance to speak directly to the creator and ask questions. Plus you get to read through others reviews and questions etc etc. This gives you a MUCH better idea of what the product is all about.
So I think saying "it's not what you expected" after attention like that you're just being ridiculous.

However on the other side of the spectrum there are the Clickbank products where you DO NOT get to speak with anyone and ask questions about the products. And with all the bogus sites out there with fake testimonials you can't really trust those.

Also as I've been reviewing products for my customers, readers and subscribers I've found that some people out right LIE about what their product is. For example:

"This will require NO SEO, NO PPC and NO Website!!"

Sounds great but then you get into the product and it turns out that they want you to build an SEO optimized website and drive traffic to it via PPC. So in that sense no the product was NOT what I had expected.

I suppose it depends on what kind of info you are offered upfront about the product and also if what you say the product will or will not need holds up once the customer purchases.

Personally I don't ever really ask for refunds on stuff... Even if I pay $1,000 for a course and I get 1 little gold nugget out of it.. it's worth it for me.

And if the product is absolute crap and I spent alot of money on it.. well then thats a lesson in itself. Don't spend money on crap. hahaha

So personally.. I'm not quick to ask for refunds on anything.. unless it's a complete joke.

As far as people that buy My stuff and ask for a refund?

it sucks. I hate it. I pour my heart into every product I do to make it the absolute best possible. All my stuff has helped people make lots of money.. I know that. so if people ask for a refund and give me a crummy reason.. I don't take it personal.

I realize that they are probably just looking for a free handout. Honestly, most these people aren't worth the headache. If you don't.. they'll spend the next 3 years writing hate posts about how you ripped them off.. and it's just not worth it.

I just give them a refund and go about my day.

I think the "not what I expected" is a common excuse for asking for a refund. People seem to have a need to give a reason - and that is one that doesn't complain or assign blame so it's neutral.

It means the person did not fully read the sales copy, or read things into it that weren't there - or just decided there's more involved than they expected. I think it often means "I was just curious":p

In the end, depends on the refund policy. If the seller offers a "no questions asked" policy - any reason or no reason is good enough.

kay

It is if your expectations have been reasonably formed on the basis of information provided by the product's sales page, yes.

I can't answer "in general" without knowing whether the expectations are reasonably formed by the sales page. Clearly sales pages sometimes create expectations, and clearly they're designed to. So it seems to me that that's what it depends on?

If the item purchased is not what was advertised, then yes. If it's what was advertised, then no.


Cindy

Yep if you have oversold the product I can see this happening.

I think it is best to offer a refund - I actually sell a method to repair things and had an email like this - they put "it was not what i was expecting".

I asked them what they WERE expecting and you can use it to get some tips for your product as well.

In the end they admitted it was not the product but them that did not want to take action and I issued a refund anyway.

I would do the above and ask politely what they WERE expecting?

Chris

Don't use hype in your sales page.... tell it like it is.

People tend to use hype to sell a product, then when someone ask for a refund based
on hype was just to much... The WSO is filled with hype crap.

Newbie makes 30,000.00 in 2 weeks you can too...

You guys glad I'm not a mod for the WSO because I would not allow this crap.

RyanT
First being WSO type offers, these offers give you a chance to speak directly to the creator and ask questions. Plus you get to read through others reviews and questions etc etc. This gives you a MUCH better idea of what the product is all about.
So I think saying "it's not what you expected" after attention like that you're just being ridiculous.

If a guarantee is offered you give it bottom line no matter how many questions were asked or how many reviews were done.

If you don't want to guarantee something then don't offer one sell it with no Guarantee then.


Hope that helps

Richard

It's not what you expected due to misleading or poor promotion or... ???

I think it's a reasonable reason to request a refund but it's a vague and abused reason as well.

If you buy the blue widget I'm advertising and I send you a red widget. You'd have a reasonable reason to request a refund. It doesn't matter if the red widget is perfectly good and works, you were expecting a blue widget.

Given some of the sales hype I've seen recently, I think a lot of products would fall into the not what I expected category.

Don't worry the product creator won't go bankrupt because of this kind of refunds. If you don't like it you refund it it's simple as that.

Having dealt with product launches quite a bit over the past few months, I just give back the money regardless of the reason. Theres multiple reasons why they'd want to do this in the first place, usually though its because they were looking for the quick fix & shiny objects ..realising they gotto actually 'Work' at this IM stuff lol.

Not worth the headache seriously, just refund when asked and focus on the people that are actually committed to your training / product