Should I issue refund?

by Adie
20 replies
Someone ordered me a service I am offering and paid $102 5 days ago but did not send any details. I just got the payment in my paypal through my sales page but he/she did not completed the process. I am contacting him/her through paypal email almost everyday but no response. I even sent him $0.1 with message on paypal but still no response...

Should I make a refund? Do you think 5 days of waiting is enough?

#issue #refund
  • Profile picture of the author SandyDuPlessis
    Something similar happened to me, but in reverse. I made a payment for a service but changed my mind about precisely what it was that I wanted, so did not leave any details. It took me nearly two weeks of re-planning everything before I contacted the seller again.

    Your buyer could be doing something similar or perhaps have been taken ill, or had some kind of emergency.

    I would hold the money in your paypal account (DO NOT SPEND IT!) and if after 15 days he/she has still not contacted you then put through a refund.

    Keep hard copy records of everything related to this purchase and the subsequent refund (should this be required).
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    • Profile picture of the author Cali16
      I agree with Sandy. I'd wait at least two weeks. Something may have come up. In the meantime, I wouldn't keep contacting him. If you haven't heard from him after two weeks, send one more email, and if no response, then issue the refund.
      If you don't face your fears, the only thing you'll ever see is what's in your comfort zone. ~Anne McClain, astronaut
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  • Profile picture of the author Adie
    Well about spending, I wont and my paypal always have considerable fund for my writers' salary... Thanks for the inputs...

    Moderator's Note: You're only allowed to put your own products or sites in your signature.

    Signature edited.
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    • Profile picture of the author Joe Mobley
      Let me disagree a little bit. I would not issue a refund with out being asked for one. I believe PayPal allows 60 days for a refund.

      I would open up my Google calendar and put a reminder to e-mail them in about 30 days. That e-mail can reiterate your service or a refund "just let me know."

      If they still do not respond, send another e-mail or two. If they contact you after the refund period you still have the option of helping them or sending the money back.

      I would not recommend initiating a financial transaction without both parties being involved. Right now you don't know and they may not.

      I'm just saying.

      Joe Mobley


      Follow Me on Twitter: @daVinciJoe
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  • Profile picture of the author SEOFocused
    maybe the client got hit by a bus and in the hospital or got pulled over by cops with a pound of weed and went to jail, who knows! you did your part and all you can do now is wait till the client contacts. i would not issue any refund as no refund is due yet. its client's responsibility to contact with your the delails
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  • Profile picture of the author SmartHealthShop
    wait and then refund - the buyer can always reverse the transaction through PayPal if they'd like to do so.
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  • Profile picture of the author AnimalSpirit
    If there are no details then do not spend it. Cancel the transaction, it's morally right.
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  • Profile picture of the author Brianne
    Waiting 2 weeks is good advice. I would definitely refund it if you still hadn't heard anything from the buyer by then. It's simply the right thing to do.
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  • Profile picture of the author yukon
    If you havn't already provided any service, send the money back & tell them to complete the sales process.
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  • Profile picture of the author seobro
    I prefer to err on the side of being nice. That is no error. Probably a major family situation hit this person. They probably have bigger things to worry on.

    Refunding the money might be a test of character as they say. I use to hire people and leave bait as in money. If a person stole it I would fire em.
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  • Profile picture of the author Floyd Fisher
    Life is too short to fight a refund.

    Just give it and move on.
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    • Profile picture of the author Mike Hlatky
      Originally Posted by Floyd Fisher View Post

      Life is too short to fight a refund.

      Just give it and move on.
      He isn't fighting a refund at all. He was wondering if he should issue one because the customer never contacted him after sending a payment.

      I think you should wait until you hear from the customer before issuing a refund. Just email the person periodically. I wouldn't send a refund unless it was requested.
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  • Profile picture of the author ayma
    Personally I would wait for a few more days. He/she will soon ask for refund if they don't want the service trust me.
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  • Profile picture of the author AgentP
    Keep trying to contact the buyer. Something may have happened preventing him from completing the purchase. But you did received the money so you're obligated to do your part.
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    • Profile picture of the author wtatlas
      5 days isn't very long. The person could have gone on holiday or anything. Often what might seem like a big thing to you is nothing to them and they don't give it much priority.

      Give it a month and try contacting them again - if you don't receive a reply refund them. In my view keeping the money is not an option; you haven't done anything for it and you aren't entitled to it. Apart from the ethical aspect you never know what criticism, or perhaps a chargeback, you might have to face if and when the person remembers about the transaction.

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      • Profile picture of the author Scoop
        It is possible that the page crashed during the signup process - that happened to me once when I was purchasing something and I had to contact the vendor.

        It is also possible that your emails are sitting in his junk mail folder, which is a common reason for people not responding to things.

        I think in the end you need to refund the money but like some of the others I would wait a couple of weeks or so.
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  • Profile picture of the author Uncle Dimitry
    It's a good practice to issue refund without questions when person asks for it. In your case nobody asks for a refund, so it is nothing to think about.
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    • Profile picture of the author LiamP
      Anyone else notice that overall in this thread more women have been saying give a refund and more men are saying not to?

      Not saying one or the other is right. Just interesting.

      A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
      Robert A. Heinlein

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