Live Chat Service?

13 years ago

I use Volusion Live Chat. Not sure if it will do any good. I put it in my webhosting site, but we rarely online. They can submit their ticket though and it will be responded.

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multimastery

13 years ago

Originally Posted by goodmast3r

I use Volusion Live Chat. Not sure if it will do any good. I put it in my webhosting site, but we rarely online. They can submit their ticket though and it will be responded.

Do you have the free plan? I see it comes with 1 operator...aren't they supposed to answer that chat sessions for your visitors??

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goodmast3r 13 years ago

Originally Posted by multimastery

Do you have the free plan? I see it comes with 1 operator...aren't they supposed to answer that chat sessions for your visitors??

Sorry, I use LiveZilla too. Geez I even forgot which I use. I first tried Volusion Live Chat then for some reason I dont like it and switch to LiveZilla
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- scott william 13 years ago
  
  have you try the PalTalk?? this is the good one i think
  
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rosetrees 13 years ago

Originally Posted by multimastery

I see it comes with 1 operator...aren't they supposed to answer that chat sessions for your visitors??

No. You have to be online to answer. The 1 operator is you.

I mostly find those live chats really annoying. On reputable sites they actually have someone online to answer. Most sites can't be bothered and just have a live chat facility that doesn't work. Seriously annoying.
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Jake Gray

13 years ago

Check out LiveZilla.

Not sure about it increasing conversions, but you get the picture... It potentially could increase them due to the fact people feeling generally safer about buying your product.

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Nickolie0990

13 years ago

Really the answer is to try it, run a split-test.

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LikeBids

13 years ago

I would try it. You have nothing to lose and after you will see whether it yields a higher conversion. My friend has had live chat on his site and always told me spending the time talking with your future prospects is always a good thing.

Originally Posted by multimastery

Have you tried using live chat on your site? Has it increased conversions? Which live chat service would you recommend? Thanks!

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multimastery

13 years ago

Thanks to all who replied so far! I do understand that everything is about test, test, testing. There's no way around it I guess. That Livezilla is free i see, but I wonder if there will be real people tending to my visitors of just some annoying bots. I've engaged in some "live chat" on some sites and several times it actually turned me off and pushed me farther away from the sale whether than drawing me in closer. But I guess all services are not the same. Oh well...

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alcarrerra

13 years ago

I notice many clickbank products use it, so it must produce "decent" results.

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iuditg

13 years ago

you should try Zopim (not an affli. link). I have been using this since last one month they are pretty nice.

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multimastery 13 years ago

Originally Posted by scott william

have you try the PalTalk?? this is the good one i think

I believe that's the one where they have a character talking in a bot voice. Doesn't appeal to me at all. I have always wondered if that really helps increase inversions for people coz it actually irritates me lol..

Originally Posted by iuditg

you should try Zopim (not an affli. link). I have been using this since last one month they are pretty nice.

I just visited the site for like 10 minutes, and I typed in a couple questions for the agent and never got any answers - although it indicated they were online.

With this service do you have to do the chat sessions with your visitors yourself - or will you be assigned an agent that handles this for you?
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kaytav

13 years ago

I am using Zogim and its working very good for me , you can also try Liveperson its popular and paid .

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ArticlePenguin

13 years ago

I use Zopim and it is definitely useful, especially because if you are not there to chat, it lets them send an email, almost like a voicemail. Livechat adds a certain professional air to your website

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George Sepich

13 years ago

Are you talking about Live Chat, like for support? Or a Live Chatroom where people can discuss subjects etc. I run an entire marketing network using gvoconference. It's not perfect, but does the job.

George

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tpw

13 years ago

Originally Posted by George Sepich

Are you talking about Live Chat, like for support? Or a Live Chatroom where people can discuss subjects etc. I run an entire marketing network using gvoconference. It's not perfect, but does the job.

George

I think he is talking about the support style live chat thing, where the window popups and asks if you have any questions.

I certainly would not recommend gvo/hc for live support on a website.

Ribbit....

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asim566

13 years ago

yeh it does

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Mike Hlatky

13 years ago

I also use Live Support Software, Live Chat Support Software Online, Livechat Software, Live Customer Help Software - Zopim.com

And conversions were greatly increased.

I try to provide online support as often as possible

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NTO

13 years ago

I personally like Zopim.com because it's low cost/risk, no pop outs which allows for continuous engagement and integrates well with Zendesk.com too. Some other websites include:
- liveperson (.) com
- livechatinc (.) com
- moxiesoft (.) com/tal_products/chat.aspx

The cost on Volusion's site and many of these sites are only for the software, not live chat agents.

PM me if you're interested in live support agents for $5.00/hour, available 24/7.

Thanks

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Ralf Skirr

13 years ago

Free and relatively easy to setup:
Open Source & Free Hosted Customer Service Software

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Live Chat Service?

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