You Not Going to Believe This, My Host Suspended My Account

by 51 replies
62
I left Hostgator 2 months ago for reason of price to sign up with webhostinghub. This morning, my hosting account was suspended.
I called spoke to two tech guys. They referred me to higher level support and management. While management didn't reply at this writing, I called and speak to the higher level of tech again. He said they suspended my account for "Excessive amount of database query". I ask for help, they said they cannot. I've to hire a programmer.

After I told them I paid for three years of hosting, only two months into it and I also have less sites than I was with hostgator. The some yelling. I told them I might want to leave. They said you're welcome.

Well. I'm done with this company. Any recommendation for serious web host?

BTW. They did unsuspended my account after my call. But nothing can prevent from happening again. MY DAY IS REALLY SCREWED.
#main internet marketing discussion forum #account #host #suspended
  • My pick:

    Web Hosting plans for only $1.99/mo by webhostingpad.com
  • Well, if you DID use an excessive amount of resources, they had an OBLIGATION to shut you down. One could even argue that you GOT your three years.

    Of course, that is only if you ARE guilty.

    Steve
  • You Get What You Pay For

    If you're going to go with the cheapest hosting you can find (which is probably a reseller account on hostgator) you're going to notice a difference.

    Is this a business or a hobby? Invest appropriately.

    I get that when you don't have a lot of money you have to make certain choices but cheap and free should not be a part of anybodies business plan.
    • [2] replies
    • I know a lot of people who got their account suspended at hostgator for the very same reason...

      Unlimted is actually very limited...


      • [3] replies
    • I agree, and I'm surprised you left HostGator cause they are one of the best. When it comes to webhosting you definitely look for great support. So far there's only two services I've stuck with, HostGator and HostZillion (part of the LiquidNet Ltd network)... they both have the best support I've ever encountered, not only are they quick to respond but they usually fix the problem for you (or at least alert you to a problem beforehand).

      Going with cheap or free hosting usually ends up costing you more in the long run.

      Just my humble thoughts...

      Linda =}
  • Check WSO at http://www.warriorforum.com/warrior-...ble-today.html
    rgds
    Zm
  • Ouch, Im sorry to hear that. Blue Host is good!
    • [1] reply
    • I'm workign on a client's site right now that's hosted there and it's the most sluggish site I've worked on for a while... I can almost feel the weight of it as it grinds along trying to load a WordPress page...
  • You had an issue with HG's pricing? Are you serious?
    • [ 1 ] Thanks
  • Nothing beats owning your very own server. If you're pulling that many db queries, you either have very bad code or have lots of concurrent visitors which means lots of traffic hitting your sites at once. I have my own server and wouldn't have it any other way. I also have a hostgator account for test sites.
  • this is why you dont do serious business on shared hosting. Throw a bunch of wordpress sites on there, get *some* traffic...and you WILL run into trouble, sooner or later.
    • [1] reply
    • It's still the best way to start.

      But if you are having 2000-3000 visitors a day and your site is converting really good, then I think it is time to upgrade.
  • There is no such thing as unlimited. Otherwise web host companies will not bother suspending people's account for excessive use of bandwidth. Its kind of saying it's Free "but" only after you pay a 1 time fee. LOL.
  • Like someone said you got what you paid for. Why did you have to leave hostgator and choose to settle for uncertainty due to price.

    Anyways, you can always go back to Hostgator or look for some other reliable host. I personally use Hawkhost and i'm fine with them.
  • So, lets make this a helpful thread!

    Curious how many database queries your wordpress site is making?

    Throw the following code in your footer. I put it above <?php wp_footer(); ?>

    Now, reload your page and at the very bottom you'll see something like 49 queries in 1.001 seconds. Now you know how many database queries your site is making and how long it takes.

    The fewer queries made, the better.
    • [ 2 ] Thanks
    • [1] reply
    • You're welcome! And thank you, too. Good question. I learned it all the hard way. lol. Bit by bit. First I had one of my blogs hit the main page of DIGG and got bombed with traffic. Burned through several gigs in the first day and learned from that one. Then problogger promoted one of my videos -- then the Oprah thing. I learned a bit each time.

      Christopher's suggestion is excellent for starters. Knowing how many processes your WP makes per page load is a good start.

      Reducing plugins to essential ones is another good start, because almost every plugin adds processes. Using caching for images and pages is also a BIG help.

      Awesome, awesome Christopher Jon!! People also need to remember to multiply that number by their visitors. Like, if they use 50 processes to load each page and they have 1000 visitors/week, that's 50,000 processes per week. If they're running any cron - that's additional.

      Plus, if they are using domain mail, that's also bandwidth. Not DB processes, granted, but all server use -- whether page loads, DB processes, CRON processes, etc -- they all fall under use of server resources.


      Not true. You don't do "uneducated" business on shared hosting. One of the sites I manage does a million a year in sales, burns through GIGs of bandwidth per month, runs html and wordpress -- and it's on shared hosting.

      It's not about being professional, it's about knowing the technical details to make everything run efficiently.

      In most things, you can spend money or time. Your choice. If you don't want to spend the time to learn the technical end, you can spend the money on some one to do it for you or a dedicated server. If you spend the time learning the technical end, you don't have to spend the money on a dedicated server.

      Also, dedicated servers aren't magical sources of unlimited bandwidth and resources, either. The more server resources you need, the more you pay. So even with a dedicated server, it still helps to know how to conserve server resources. Use server resources for visitors, not unnecessary plugins and processes.

      Gah. /rant (again)

      That's not true, either. If you use basic wordpress, but know nothing about what you're doing with it, you can still get banned. For example - lots of people upload images direct from their camera - 5000 pixels wide and don't know why they shouldn't. They don't turn on hotlink protection so those images get used freely on forums and blogs and after a while, they've used too much space and too much bandwidth and get a reprimand from their host.

      Other people use "basic" wordpress and add 57 plugins that are resource hogs and then all it takes is to get one big whack of traffic and they're having problems, too.

      I know lots of people that run basic wordpress, and innocently upload their videos or MP3s to their hosting account and run into trouble, too.

      Getting banned usually has nothing to do with using basic wordpress. It has to do with all the other things they do and don't know why they shouldn't.

      /rant -- yet again. Double gah!

      • [1] reply
  • For more server resources you might want to look at VPS hosting plans. You'll find some deals here.
    And as you've discovered, it's often not a good idea to pay for 3 years of hosting in advance.

    Andrew
    • [4] replies
    • You could also test with monYog:
      MySQL GUI Tools. MySQL Monitor and Manager

      it will detect if you had long response query, how many queries you made per hours, etc.

      also cpu resources are counted:
      • If you use autoblogging plugin (like wp-robot), try to make less aggressive
      • If you use PHP Framework use the less cpu resource one (like Code Igniter 2.0)... don't use zend framework on shared server, its too powerfull and it will use lots of CPU resources

      if you use only basic wordpress and still get banned, then something wrong with your hosting provider... Run from it !
    • smart move by rondo and i do this too.

      I have a massive forum that helps with this too, as I have 80,000 members that upload download and do all sorts of things.....probably when i am not looking LOL
      • [1] reply
    • Yes, a VPS hosting plan at a place like HostGator is the proper thing to do. Going for $1 or $1.95 per month is your problem, not your solution.
    • Do me a favor and ignore the posts about the bandwidth and space, and focus on the use of server resources. That is what causes problems and concerns a hosting company. It's crucial to the operational health of a server, especially on shared hosting.

      Excessive use of shared server resources is what will cause a server to slow or shut down

      First thing I would do is look at what you are running that is causing. See if there is something that is not throttling like it should (is possible) or if you are getting the amount of concurrent (same time) hits to the site that it sounds like.

      If you are, then this:

      is your best bet. If you were with HG, they would have suggested this, which may be your best bet to carry on.

      Check with HG for the options they offer on VPS and a dedicated server. They are your best bet.

      Thanks,

      John
  • Banned
    You were already with a serious hosting company. Hostgator. Hostmonster is also good.
    • [1] reply
    • I would personally recommend Bluehost... the price is very reasonable and comes with everything that you could possibly need! Their support has always been very helpful as and when I have needed it.
  • Go back to HostGator there like $9.00 a month.
    I've been using HostGator for years and never had a problem.

    Also heard good things about bluehost too.
  • [DELETED]
    • [1] reply
    • I agree. I learnt it the hard way.
      Going to look for vps host.

      Having left there, hostgator, I'll never go back.

      Reasons:

      - I had a dedicate plan, eventhough it was "Unlimited", having some sites, the green bar at the cpanel started to go yellow before it turned red. So, "unlimited is very limited".

      - Before I left, after a lot of call, emails, wait, wait and wait, their attitude was, leave. To tell you the truth, I wouldn't even go back even if they offer FREE PLAN FOR LIFE. Never regret leaving. They don't know how to keep customers.
      • [ 1 ] Thanks
  • I've had hosting with Hostgator for over 3 years and the
    only problem I ever had was through my own ignorance.

    I loaded a photostore script on the $9.95 a month "Baby Croc"
    plan, and my wife uploaded somethng like 15,000 pictures to
    the store.

    That's when we found out about resources and server load.

    We had a choice - get rid of a bunch of pictures, or get a
    dedicated server.

    On the other hand, at one time I had 22 domains on the
    $14.95 a month "Swamp Croc" plan with several WP blogs
    and graphics heavy sales pages on practically every one
    not to mention tracking scripts, help desk script, several RAP
    sites, a couple of Butterfly Marketing sites...just to name a few.

    I never had a complaint from HG and my WP blogs loaded just fine.

    My personal experience with HG has been great - I don't see where
    you could expect better service for twice the money.

    The only hosting I've used that's actually better when you talk about
    customer service and tech support is Host4Profit. David Grimes knows
    his $hit and runs one heck of a hosting company.

    Of course, it's considerably more expensive than HG. You get about a
    GB of storage for $25 a month, but it's worth it in some cases; say,
    for instance, you want to run your own email script. Don't try this with
    Hostgator.

    Michael
    • [ 1 ] Thanks
  • Well............I am also using hostgator service and I never got any problem. Its working really great for me.
    • [1] reply
    • I'm only talking about the UNLIMITED while it was really very LIMITED and well, read my previous post.

      Personally, when a company has an attitude of: "If you're not happy, just leave". That ticks me.
      • [ 1 ] Thanks

  • HostIndex.com Web Hosting Directory - Web Hosting Resource Since 1998

    Do your homework, and find someone that meets your needs.
  • For your own good, go back with HostGator and pay a few extra dollars a month.
  • I"ve had issues with justhost.com

    as well....

    they had servers that have been down for a day or two...

    like "what in the world?"

    how am I supposed to make money?

    BEST of Wishes

    Brik
    • [1] reply

    • Any comment on VPS companies posted by Rondo here?
      • [1] reply
  • I've completed a review of the Top 3 Best WordPress web hosts that may help you.

    I use bluehost and there;s a coupon on this site which will make you feel better as its the maximum discount you can get. Stick with the top 3 and you'll be o.k
    • [1] reply
    • Thanks Brad.
      The link doesn't work. It says :The connection has timed out:
      • [1] reply
  • Banned
    [DELETED]
  • See, that is why I would stick to hostgator. I had warnings about that before and I immediately contacted hostgator staff and they helped me resolve the issue. No lost data, nothing like that.
  • If you really want a good host, go with 100tb[dot]com
  • Blue host have been moving there servers around so maybe that's the problem

    The link works fine now

    I had the same problem for a while but it seems to be fixed
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    You Not Going to Believe This, My Host Suspended My Account

    I left Hostgator 2 months ago for reason of price to sign up with webhostinghub. This morning, my hosting account was suspended. I called spoke to two tech guys. They referred me to higher level support and management. While management didn't reply at this writing, I called and speak to the higher level of tech again. He said they suspended my account for "Excessive amount of database query". I ask for help, they said they cannot. I've to hire a programmer.